8:00-8:45 Continental Breakfast And Registration
8:45-8:50 Welcome Address
8:50-9:05 Chairman’s Opening Address
Protecting IT infrastructures from information theft and complying with regulations while ensuring users' privacy remain constant goals and challenges for many security and information managers. Network security and identity management are processes that organizations can no longer do without to be able to secure information assets. Evaluate your business processes and capabilities to achieve operational effectiveness by preventing and managing threats to your network.
Pamela Fusco has accumulated over 20 years of substantial experience as a Security and Risk Management Professional. Her extensive background and expertise expand globally encompassing numerous facets of enterprise security inclusive of logical, physical, personal, facilities, systems, networks, wireless, compliance and auditing, risk management and forensic investigations. Pamela developed company security platforms with key methodologies and technologies and further designed, implemented and executed the Systems Security Operations, Architecture, Policy and Compliance departments and security strategies. Technically astute, Pamela developed robust and cost effective intrusion detection devices, real-time analysis tools; automated systems and application security patch configuration processes and launched the security collaboration inspection engine.
Immediate access to information is the goal of enterprise search, but access doesn’t automatically mean absolute freedom to use or share information. There needs to be a balance between easy access and protection of sensitive information. Learn from one of the leaders in information security and develop security strategies that you can apply in your organization.
Dr. C. Warren Axelrod is responsible for security policies, standards and awareness. Warren was honored with 2003 Computerworld Premier 100 IT Leaders and Best in Class Awards. He testified before Congress on cybersecurity in 2001 and represented financial services security interests at the Y2K National Information Center.
Information security has become a major asset and an indispensable competitive advantage in all industries or businesses. However, establishing an information security team is not enough. Security needs to be among the core competencies of your organization. If you don’t see it among your core business goals, you need to raise the red flag and establish an enterprise information security management process that will protect your people, your IT resources, and your organization. In this presentation, Roy talks about:
Roy is the Chief Information Security Officer for AXA Equitable, the U.S. business of AXA Group, a global financial protection firm with offices in over 50 countries. He is responsible for information security policy, governance and awareness within the U.S. Roy has twenty-five years experience as an IT professional before transitioning into his present role in 2003. He speaks regularly on information security topics and always welcomes the opportunity to speak with an audience of professionals in related disciplines to share and learn.
Data privacy and integrity is crucial in every organization and a reliable security strategy should be in place to protect sensitive data from being accessed. Defining roles and responsibilities, with respect to data security, is a required practice to ensure good data management. Jason Harrell, an expert in information security, risk management, and compliance, will talk about how you can best develop and establish levels of security to protect your data, your users, and your networks.
Jason Harrell has spent the last eight years in the information security and risk management profession. He has been involved in a wide range of information security/risk projects including IT audit and compliance, IT risk management, and various network security design projects. In these assignments, Jason has been responsible for safeguarding digital assets and intellectual property for various financial, professional services, and legal organizations. In his current position, Jason is responsible for various risk and compliance issues for the Americas region of a major financial services firm. Jason is the former CISO for the New York Board of Trade.
Toby Redshaw is Corporate Vice President of I.D.E.A.S. (Innovation, Data, Enabling Platforms and Architecture Services) for Motorola. He oversees the company’s enterprise-wide IT blueprint, including the integration of IT solutions across Motorola’s various business sectors, anticipating IT industry future directions, and establishing the IT strategy, architecture and standards across the company globally. In addition, Toby also has primary responsibility for IT business development, emerging technology, the intranet, common platforms and the adoption and showcasing of all Motorola products internally.
Eric Negler has a wealth of experience in enterprise search sales, sales team development and executing alliances to build market share. Prior to Coveo, he worked as an independent sales process consultant and held sales management positions at Inktomi, Verity and SkyTel. Eric holds a B.S. degree in Finance from the University of Arizona.
Every year, hundreds of significant data security breaches are reported in the United States. Lax or non-existing data security policies, unprotected laptops and PDAs, as well as network intrusion are among the popular reasons for security breaches. With increasing data security compliance legislations, organizations need to re-examine their security standards and practices. Gil Duvall shares how the Department of Defense, a vital, information-centric organization, is protecting their networks from insider and external threats. Discover how the government is tightening its information security controls and policies to detect and prevent any breaches in security.
• Implementing standards in accessing, using, and managing information • Properly protecting laptop computers or mobile devices information to ensure that data is not lost or stolen • Establishing controls to safeguard proprietary information from being shared to customers, partners, or suppliers • Evaluating your search engine capabilities to effectively identify real-time data breaches or access violations
Gil Duvall is a recognized systems management expert and member of the information operations & assurance teaching faculty for The Information Resources Management College of The National Defense University. Gil’s expertise in information security, network architecture, data management, and information assurance education has provided policy, business process improvement, and technical solutions for organizational information technology project implementation, acquisition life cycle, and interoperability problems for over 24 years.
The network is a key asset as well as the first line of cyber defense. This discussion will walk through Chevron’s strategy and tactical approach to securing the network. Jay White, Chevron’s Global Information Protection Architect is responsible for Chevron’s network security strategy and will cover the following topics:
• Perimeter firewalls are not enough: Developing security zones to increase protection • Outlining Chevron’s views of Network Access Control (NAC) and Network Access Protection (NAP) • Sharing strategies on network intrusion detection and prevention
Jay White is responsible for managing the development, maintenance and communication of Information Protection policies, standards and technical controls. Jay has over 18 years’ experience with Chevron and is Director of the Standards Review Board, addressing IP controls for the entire enterprise. Jay currently sits on numerous security councils, including Microsoft, Sun and contributed to Homeland Security's strategy for managing the security of SCADA. He is CCNA and a certified auditor.
Developing and implementing security policies and standards is a strategic approach to protecting your data and preventing issues in security. Bruce Edwards will discuss the different approaches to establishing organizational security policies and regulations to maintain document integrity and confidentiality and establish secure search to the document level.
• Establishing organizational policies and standards in information security • Enforcing security regulations and communicating this to employees, partners, and/or customers • Identifying risky content • Developing strategies to establish secure search to the document level
Bruce has 20 years audit, security and training experience in the Life Insurance, Utilities, Education & Health Insurance industries. He designed the statistically driven Agency Field Audit risk assessment model still in use at Monumental Life Insurance Company (formerly Providian, Capital Holding Agency Group, Commonwealth Life). He trained office administrators throughout the eastern U.S. and worked as Senior I.S. Auditor at Louisville Gas & Electric and the University of Louisville (U of L). Bruce also worked as an IT Security Consultant at Humana Inc, where he was Project Manager for the HIPAA Risk Assessment, Management and Evaluation effort among other duties before returning to U of L as Information Security Officer. Bruce has been involved in various system roll-outs over the years, including Providian's Field Collection System and U of L's PeopleSoft Financials Implementation where he provided security consultant, system auditor, QA testing and other services.
3:15- 3:45 Refreshment Break & Networking Opportunity
This presentation will focus on one type of threat that can affect any organization – insider IT sabotage. Dawn Cappelli, an expert in the area of insider threat, will begin by presenting a summary of findings regarding 49 actual cases of insider IT sabotage from The Insider Threat Study, conducted by the U.S. Secret Service and Carnegie Mellon University’s Software Engineering Institute CERT Program. Next, she will focus on CERT’s current insider threat work: the development of an empirically-based model of insider IT sabotage. The purpose of this model is to demonstrate the “big picture” of the risk insider threat, including:
• The interaction of policies, practices, technology, organizational culture, and insider psychological issues, • The escalation of the insider threat problem over time, and • Key countermeasures to mitigate insider IT sabotage.
Dawn Cappelli is Senior Member of the Technical Staff in CERT at Carnegie Mellon University’s Software Engineering Institute (SEI). She has over 25 years experience in software engineering, including programming, technical project management, information security, and research. She is technical lead of CERT’s insider threat research, including the Insider Threat Study conducted jointly by the U.S. Secret Service and CERT.
Knowing and controlling who has access to what is the ultimate goal of information security. Corporations spend millions of dollars on firewalls, application vulnerability management, identity management, access control, data encryption, etc. to ensure corporate data does not fall into the wrong hands. Is Digital Rights Management the solution to finally achieve that goal? Theresa Ho, Director and Information Security Officer at McGraw-Hill Companies will share with you:
• What is Digital Rights Management? • Understanding the underlying technology and challenges • Examining how Digital Rights Management can be used in conjunction with your existing investments to achieve the ultimate goal
Theresa Ho has over ten years of experience in the information security area. She is currently a Director and Information Security Officer at the McGraw-Hill Companies, leading an identity management project across the ?enterprise. Prior to that, she was the CISO for the McGraw-Hill Education business segment responsible for the overall information security program worldwide. Her responsibilities included providing strategy planning, program implementation and management, security architecture, awareness programs, and providing consultation to McGraw-Hill Education products and services for security and legislation regulation compliances.
Risk management is a key component of any successful IT security program. Protecting the organization, its IT assets, intellectual property, and sensitive information is the ultimate goal of an effective risk management process. By learning to manage risk proactively instead of simply reacting after a breach occurs, companies can better protect their resources and assets. Developing risk analysis, security policies, and tight controls help companies enhance the security of their networks and comply with security regulations.
• Maintaining tight controls in accessing sensitive information to avoid security breaches or violation of personal privacy • Understanding the legal and economic repercussion of not having secure networks • Using best tools and best practices for prevention or detection of insider threats • Developing an effective governance model, strategy, and tactical approach to policy, standards and controls development as well as regulatory compliance • Balancing the security and regulatory requirements with the value of the asset and business needs
Wyman Miles has been working in Information Technology in higher education since 1991. In that time, he has administered Solaris, Linux, IRIX, and Windows systems in large production environments. He spent seven years in the employ of Rice University as Manager of Infrastructure. There, he and his team maintained a large number of Solaris systems responsible for campus e-mail, DNS, DHCP, calendar, and other services.
7:30-8:10 Continental Breakfast And Registration At The Solutions Zone
8:10-8:15 Welcome Remarks Leanne Laudico-Arcinue, Executive Director, EIM 2007
8:15-8:30 Chairman’s Opening Remarks
Ernst & Young is a recognized leader in knowledge management. Their knowledge sharing environment allows them to access work papers, business news, analysis, and intelligence globally to understand their clients and their businesses, aiming to deliver the most efficient, quality service every day. The Ernst & Young Center for Business Knowledge® (CBK) is a unique asset of the company making knowledge readily available to employees worldwide. Giovanni Piazza helped carve Ernst & Young's search and knowledge management capabilities. Hear his stories on how they built their KnoweldgeWeb Program from the ground up and learn from their struggles and milestones in implementing enterprise search.
Giovanni Piazza is a recognized thought and action leader in the fields of Knowledge Management, Document Management, Workflow Management, Enterprise Intranet/Enterprise Portal Architecture, and Learning Organization. As the Global Director for Ernst & Young's KnowledgeWeb Program, Giovanni is responsible for all aspects of E&Y's internal knowledge sharing and intellectual capital management environment, tools, processes, procedures, applications and technologies currently used by more than 100,000 professionals at E&Y. He is also part of the executive team that is responsible for implementing global best practices for E&Y's Center for Business Knowledge.
Successful enterprise search systems are grounded in semantics and ontologies. What does an enterprise search architecture look like? How do ontologies fit into enterprise search architecture? How can you build a semantic foundation? And, how can an enterprise search architecture help you move to a contextualized environment? Denise will cover lessons learned and best practices for Enterprise Search.
Denise Bedford is a Senior Information Officer at the World Bank Group in Washington, DC. Since 1997, her duties at the Bank have included management of the World Bank Group's Thesaurus; development of the Bank's core metadata strategy and the various taxonomies that support Bank metadata; functional lead of the enterprise search project, member of the Knowledge and Learning Environment working group, project manager for the implementation of the Teragram concept extraction, categorization and summarization technologies and automated metadata capture; and project manager for the development of the World Bank Catalog in support of the Bank's Policy on Information Disclosure. Her work also has included collaboration with UNESCO Water Portal and UNAIDS on metadata, thesaurus and taxonomy issues. Her current interests include multilingual information architectures, semantic analysis technologies, computational linguistics and knowledge economics.
She is an associate of the faculty of Georgetown University and the University of Tennesse, and former adjunct faculty of Catholic University of America.; Dr. Bedford received a Ph.D. from University of California, Berkeley, in Information Sciences, an M.A. from University of Michigan in Russian History, an M.S. in Library Science from Western Michigan University, and a triple major B.A. from the University of Michigan in Russian Language, German Language, and Russian/East European History. Her experience prior to joining the World Bank Group includes: University of California Systemwide Administration, Stanford University, Intel Corporation, NASA, University of Michigan, University of Maryland, University of Southern California. She is a past member of the Board of Trustees of the Dublin Core Metadata Initiative, a current member of the Networked Digital Library of Theses and Dissertations Board of Directors, a Senior Fellow at the Montague Institute, member of the Board of the Federal CIO Council's Knowledge Management Working Group, an expert speaker for the U.S. Department of State, and a participant in the Ontolog community of practice. She is a current member of ASIST, SLA, ACM, and AAAI.
With major changes evolving in the biotech industry for the product development lifecycle, patient services, reimbursement, regulatory and competition, the knowledge management organization needs to respond and take leadership to address key issues. Several critical factors related to these major changes in the industry will be discussed and examined with possible alternatives identified.
Tom leads a team of 40 professionals in enterprise learning services, knowledge engineering, information science and digital video and graphics services. Today, Genentech is leading the biotech industry, growing at 40-50 % per year offering a unique challenge and opportunity to innovate in the development of state-of-the-art learning services, knowledge management and dynamic object repositories. In addition, he leads the Learning Economics Group (LEG), a non-profit professional association supported by the Marriott School of Management, focused on conducting original research on the strategic value of learning to an organization and its economic impact.
Andres Andreu, CISSP-ISSAP, GSEC Partner, Technical Director of Web, Engineering/Applications - WW IT Group, Ogilvy & Mather Worldwide
Knowledge, in the form of data (i.e. digital assets, text, etc), represents what Ogilvy & Mather (as well as most modern-day organizations) relies on for critical business functions. The business treats this data as critical based on the inefficiencies that have been uncovered prior to its availability. Focusing on knowledge in this form modern-day organizations are challenged with effective search across large potentially federated data sets. Couple this challenge with a global dispersement of physical offices, bandwidth constraints, skill sets and technologies and the effectiveness of true enterprise search becomes a challenge of a larger order of magnitude.
Context searching allows you to find not just documents, but relevant people, places, skills, and other specific information within those documents located in the data enterprise. Imagine how much time, effort, and money you can save if you have this function in your search systems? Discover the many benefits of context searching and learn how you can develop this for your own organization.
Oz Benamram provides Morrison & Foerster LLP strategic direction in the use of technology and knowledge management to support the substantive practice of law. He also ensures the implementation and broad adoption of technology by practice groups worldwide. Oz has been an associate in the corporate department of the New York office between 1999 and 2002. His practice focused on corporate and securities law, assisting clients primarily with public offerings, mergers and acquisitions, joint venture agreements, securities issues, and general business matters.
Moderator: Seth Earley Founder Earley & Associates
You recognize that developing and implementing search will improve productivity and efficiency in your organization, but what is the first thing you need to do? Given that there are several search solutions in the market, which one should you choose? How do you evaluate the capabilities of these technologies? Join this interactive panel and raise your questions and concerns regarding search technologies and the implementation process.
Helen Mitchell has worked for the Federal Government over 30 years and has been with FDA over 25 of those years. She serves as Project Manager for FDA’s Enterprise Search system which has grown to contain over 9 million documents within 35 repositories of structured and unstructured content (intranet, internet, Oracle & Documentum databases, shared areas, and scanned documents). Her primary role has been to develop standardized information management strategies to support search & retrieval of unstructured and structured data in a multi-platform environment across the FDA for their 10,000+ users. She currently works under the FDA CIO’s office to evaluate, recommend and develop search strategies across the Agency. She works with all FDA components to integrate standardized search technologies into their IT Applications. She also works with multiple groups within FDA to better integrate, customize and improve search, classification, categorization & taxonomy development so staff can more quickly access relevant information across FDA.
Todd Rulon-Miller is President and CEO of KnowNow, Inc. Todd was the founding General Partner of Apogee Venture Group, which invested in eight privately held technology companies. Prior to Apogee, he served as the Senior Vice President of Worldwide Sales, Services and Support for Netscape Communications. He built the sales team to 800 employees operating in over 30 countries worldwide, and increased revenue from zero to over $600 million dollars annually. Todd also served as the President and CEO for Software Alliance, as Vice President of North American Sales for NeXT Computers, as Strategic Account Manager at Tandem Computers, and as VP of Sales for First Data Resources. He started his career in 1976 at IBM Corporation in sales, earning 3 successive "100% Clubs".
Theresa Regli applies over twelve years of experience in content management and multi-channel publishing to her work as a consultant, analyst and writer. Recently, Theresa joined CMS Watch, an analyst firm that provides an independent source of buyer's advice on content management, records management, enterprise portals and enterprise search technologies. Theresa’s specializations include content strategy, product selection, taxonomy design and business process engineering.
Seth Earley is the founder of Earley & Associates, Inc, specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in the technology field, he has been involved in knowledge and content management processes for the past 12 years. He has taught graduate courses in KM and is co-author of Practical Knowledge Management from the IBM Press.
2:00- 2:10 Chairman’s Opening Address
The Department of Defense is in a state of transformation to achieve a modern network-centric, interoperable force. The 1st Information Operations Command is building the Process Portal Project (P3) to effectively utilize, manage, and share all knowledge, information, and data available in the enterprise. The P3 Portal is user-centric, network-centric, and provides the critical elements for effective collaboration and information access across the enterprise.
Dr. Joe K. Clema is the Senior Scientist for the US Army’s 1st Information Operations Command (Land) supporting its mission of providing information operations (IO) products and services to Army land commanders. Joe participates in national/international technology issues/meetings affecting IO & intelligence, establishes/maintains long-term technical vision, provides technical leadership, recommends tool acquisitions and supports IO technology sharing with Army units. He is responsible for the design and implementation of the enterprise, user-centric, net-centric Process Portal Project (P3) to support the Army’s transition to enhanced collaboration services, information sharing and information access for information operations. His extensive record in defining, developing and directing technology initiatives reflects skills in enterprise planning, full product lifecycle management, and large-scale, complex implementations. For the last six years his name appears in the “Marquis Who’s Who in the World”.
To begin using semantic web technology requires a leap of faith. Unlike more proven technologies and approaches, you are less able to make the hard-dollar business case before you begin. It may appear - or feel - as if you are trying to boil the ocean. Raytheon purposefully focused very narrowly, and used elegant tools being developed by MIT to assemble and organize information across four of our most significant repositories. The results were immediately applicable to enterprise search.
As a Knowledge Architect for Raytheon for the last 5 years, Kevin’s focus is on semantic infrastructure for systems integration, especially for enterprise search. Prior to Raytheon, Kevin was the project manager and database architect for COPLINK, a novel data warehousing project integrating law enforcement databases for intelligence sharing.
3:30-4:00 Refreshment Break & Network Opportunity In The Solutions Zone
Ravi Mynampaty outlines how the HBS Information Architecture Group approached the challenge of implementing enterprise search at the school. Hear how HBS started with web content search and then integrated other ?of an analytics layer to help track the usage of the new UI features. Learn how the team iterated the design and adapted it to fit different sites on campus. Broader design principles as well as specific implementation details will be discussed.
Ravi Mynampaty has nine years experience in software development. He is currently part of the Information Architecture Group at Harvard Business School (HBS). For the past two years he has played a lead role in the design, architecture, and implementation of search projects across HBS.
Olga Shargorodska introduces the knowledge systems of PATH, a nonprofit organization in Seattle. Many different people, programs and teams share their documents, knowledge and expertise for the benefit of the whole organization. Information structures include servers all over the world, access to an internal web site that serves as the main information sharing system. Resources include the company intranet, multiple SharePoint sites and a shared drive seen by all locations and email. PATH has been developing a new and improved intranet site that provides better visibility of resources and more flexibility for staff participation by creating better publishing, blogs and feedback options.
At PATH, Olga is responsible for practical implementation of organization-wide knowledge management initiatives, including but not limited to the intranet development, records management policy, user training, developing knowledge practices, search engine maintenance and development, and library/external resources services delivery and improvement. Her major achievements include unveiling of the new PATHnet in June 2006 and development of the search portal in February 2006.
Many organizations seek to outsource a number of IT functions, including data management and data warehousing. How does this benefit your organization? What are the challenges in outsourcing your functions to a third party? What are the best management strategies that you can employ in this situation?
6:00-7:30 Welcome Reception And Awards Party For All Attendees
2:00-2:10 Chairman’s Opening Address
Faceted navigation allows a user to browse in an intelligent way, improving the process and experience of enterprise search. By providing multiple navigational paths to any one item of information, users can navigate through different facets, allowing search and browsing of related information with multiple classifications.
Christine joined Intuit in July 2006 as a Knowledge Architect in the Small Business Division. Her goals are to improve content management and increase findability for customers and customer support agents around the globe. Formerly Metadata Architect at Raytheon, Christine led Intelligent Search and Knowledge Representation. The KR Team won the 2003 Raytheon Excellence in Corporate IT Award for Collaboration and Knowledge Management. Christine maintains professional memberships in the IA Institute and ASIS&T.
Once a simple repository, modern intranets are expected to perform more like interactive websites. This session will discuss the role intranets can play in supporting knowledge management and promoting a knowledge-sharing culture. This will include practical tips on how to design intranet applications to encourage user participation, support internal conversations, and change the role of the intranet in your organization.
Jason Eiseman designs, programs, and manages web applications for the firm's intranet, maintains the library catalog, and performs legal and non-legal research. He has acted as webmaster, and redesigned several websites, most recently programming a custom content management system for the Oregon chapter of the Special Libraries Association.
Making search smarter is probably the single biggest focus of Cornell’s confidential data remediation efforts. The issue with any search effort isn't tools or techniques so much as taking the results and turning it into something that is actionable by an organization. The first step in that is getting the most accurate data possible from your search. Wyman Miles shares how they are making progress in enterprise search at Cornell University and his experience and lessons learned can be used and applied to your own implementation? process.
The US EPA has taken enterprise search seriously for almost a decade. While focusing on indexing our public Web site, we have leveraged the principles for our intranet, and we are now exploring ways to drill into the Agency's ECMS repository. Early commercial tools could not fulfill our requirements, and we developed an approach and home-grown tools to enhance search. Now we are adapting these protocols to a new search engine and to our Web CMS, which will enable much better collection of metadata. EPA is adopting Agency-wide standards for metadata, and we will conform to federal requirements as well.
John Shirey was EPA's founding Webmaster in 1994, and he has continued as a leader in the Agency's Web community since that time. He currently manages EPA's search services and is actively involved in assessing emerging technologies and their impact on the dissemination of public information. He recently completed EPA's public and intranet search engine migration and is leading an initial deployment of the Web component of EPA's Enterprise Content Management System. He is evaluating how to federate EPA search with other federal agencies, and how to integrate search at EPA's desktops. Previous career achievements include the Agency's first LAN deployment, GIS service manager at the EPA National Computer Center, and EPA's first Unix systems service manager at the NCC.
DAY TWO - MAIN CONFERENCE
8:15-8:55 Continental Breakfast And Registration In The Solutions Zone
8:55-9:10 Chairman’s Opening Address
Richard Beatch presents a case study focused on how to utilize an integrated approach to deliver technology updates as well as leverage search, taxonomies, and intuitive navigational elements to boost user experience. This discussion will address Customer Experience, Content Optimization, Metadata, amongst other topics with an overarching focus on leveraging technology to deliver user-friendly customer support.
Richard Beatch has worked extensively in the fields of search and taxonomy over the past several years after making the jump to technology from an academic career as professor of Ontology and Philosophy. Through his work he has developed hundreds of taxonomies as well as optimizing several search implementations using a range of technologies for a vast array of companies. His past work has involved companies including Apple Computer, McAfee, Microsoft and, more recently, Allstate Insurance and now Dell Computers. At Dell, Richard works on the Global E-Commerce team as the lead architect for Search and Information Architecture.
Manish S. Patel Corporate Director Program Manager Activant
Data drives your business operations. So if you are not leveraging your data you are missing out on very important opportunities to optimize your business. Integrating search, business intelligence, and data warehousing can deliver better results and improve performance. Strategic planning is key to your success and data management expert, Manish Patel, will show you how you can leverage your data to empower your business.
Manish has been in the financial services industry for over 5 years and has helped Fortune 1000 companies re-engineer their data process and has led the implementation of the first straight through nationwide trade processing system at Bank of America Securities. He is an expert in design and delivery of new products and services that enable companies to deliver on their strategic visions for new revenue growth and operational efficiency. He has extensive experience in all facets of project life cycle from strategic planning and inception through deployment and post production support with the unique ability to bridge the business and technology gaps. He possesses strong financial services and management background with proven ability to build and manage creative, highly energized, focused teams.
10:30- 11:00 Refreshment Break & Networking Opportunity In The Solutions Zone
The potential of the Semantic Web to transform knowledge management is enormous but still on the horizon. Semantic Search technologies, however, are already being deployed into corporations as production capabilities. This presentation will review the advantages gained by semantic search technologies based upon real world experience in delivering information using Agile NLP (as an example of Semantic Search technology). The presentation will also provide a review of the variety of solutions and suggestions on uses.
William Hayes, PhD Molecular Biology and Bachelors in Aerospace Engineering from Georgia Tech, is head of the Library and Information Services at Biogen Idec. He is focused on extracting the maximum value out of the available literature content through the use of the best techniques in literature analytics and newer operational guidelines. He has extensive experience with text mining, bioinformatics, and grid computing in meeting the challenges of informatics driven drug discovery.
Marti Heyman Global Taxonomy Senior Manager Formerly with Deloitte & Touche Tohmatsu
To improve efficiency and eliminate guess work, you must search smarter and faster. Controlled vocabularies draw different terms and concepts into one single word or phrase to boost search- and navigation. Establishing this component requires consistency in individual indexing and use of pre-determined terms so it is not always easy. However, once you find the most appropriate term, most of the information you need is classified together in one place, saving you the time and energy to locate similar items. Examine the benefits and challenges of using controlled vocabularies to enhance relevant searching and develop strategies to integrate controlled vocabularies with your navigation system.
Marti Heyman has been involved in the design and use of controlled vocabularies in support of search engine effectiveness for the past 15 years. She also has extensive experience in the application of more generalized KM practices. Marti has worked in a range of corporate settings, from manufacturing to e-business to professional services.
The biggest benefit of having an enterprise search system is having a consolidated source of information that you can consistently share with your employee base. The trick however is that in a large company, there are different avenues for information to be shared. To establish one form of intranet across the company means consolidating business-oriented internets into that larger framework. How do you begin to develop an enterprise portal strategy? How do you align this with your enterprise search strategies? And, how do you evaluate relevant technologies and processes to enhance your search capabilities?
Fred Kauber is SVP of Enterprise Platform Solutions at First Data Corporation. In this capacity, he is responsible for the strategic development and operation of enterprise web, ERP, CRM and new product platforms. Prior to joining First Data, he held senior leadership positions in technology, product management/development and operations at IBM, Dun & Bradstreet, Reliance Insurance, and Bigfoot Interactive. He is a Six Sigma Black Belt candidate and expert in the field of e-commerce, web application development/architecture and business enablement via emerging technologies.
1:00-2:00 Lunch For All Attendees
Jon Kauffman is the General Manager of Microsoft’s Business Search Group. A sixteen-year veteran of Microsoft’s enterprise software business with an engineering background, he has worked on messaging, networking, web, and portal technologies. He holds a B.S. in Computer Science from Yale University.
The implementation of enterprise search is a huge undertaking and not a simple one. There are stages that you need to go through, important decisions that you need to make and milestones you must set to ensure you're successful. As many organizations are in different stages of implementation, Helen Mitchell, will outline the different steps and strategies in effective deployment and execution of enterprise search.
PHASE I – Initial Enterprise Search Development & Implementation
PHASE II – How to Improve Enterprise Search in Your Organization...Taking it to the next level
Helen Mitchell has worked for the Federal Government over 30 years and has been with FDA over 25 of those years. She serves as Project Manager for FDA's Enterprise Search system which has grown to contain over 9 million documents within 35 repositories of structured and unstructured content (intranet, internet, Oracle & Documentum databases, shared areas, and scanned documents). Her primary role has been to develop standardized information management strategies to support search & retrieval of unstructured and structured data in a multi-platform environment across the FDA for their 10,000+ users. She currently works under the FDA CIO's office to evaluate, recommend and develop search strategies across the Agency. She works with all FDA components to integrate standardized search technologies into their IT Applications. She also works with multiple groups within FDA to better integrate, customize and improve search, classification, categorization & taxonomy development so staff can more quickly access relevant information across FDA.
3:20-3:50 Refreshment Break & Networking Opportunity In The Solutions Zone
Using an example from PATH's intranet search portal, Geof talks about the advantages and challenges of meeting an organization's search needs by integrating proprietary, open-source, and custom-built solutions.
Geof is an Information Systems Officer at PATH, an international nonprofit organization that creates sustainable, culturally relevant solutions, enabling communities worldwide to break longstanding cycles of poor health. Geof's role at PATH focuses on developing web applications that allow PATH offices in thirteen countries to access and share information.
You’ve heard the case studies and learned from the gurus of enterprise search, but you may still have some questions that have not been addressed. This is your opportunity to ask those questions and search experts, Geof Starr, Christine Connors, and Richard Beatch, will help you analyze and overcome the challenges you are facing in enterprise search.
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