Cutting Costs With Efficient Returns Management

Consumer Returns, the only conference focusing on returns prevention and returns management for consumer electronics, telecom and consumer appliances, provides retailers and manufacturers with strategic insight in two main areas:

1. Reducing returns to increase profitability and maintain customer loyalty and satisfaction.
2. Optimizing the reverse logistics processes needed for managing product returns, with a particular emphasis on driving out unnecessary costs, increasing efficiency, and extracting maximum value from asset recovery activities.

The conference agenda was developed from in-depth interviews with over 60 executives in returns management. At Consumer Returns, we ensure that our attendees are better able to:

1. Identify innovative ways to cut costs in logistics
2. Prevent returns by focusing on customer experience
3. Minimize returns by improving collaboration between manufacturers and retailers
4. Renovate return policies to reflect changing consumer spending
5. Optimize secondary market opportunities to increase product life cycle

View the Preliminary Agenda

The Consumer Returns 2009 Advisory Board Includes:

1. Gary Moore, Director, Service & Repair, Sprint
2. Tony Sciarrotta, Director, Returns Management, Philips Lifestyle
3. Ed Inal, Senior Director of Service Operations, Western Digital
4. Kevin Winneroski, Vice President, Merchandizing, Best Buy
5. Art Gardner, Director, Global Quality Assurance, Fellowes, Inc.

View the full list of confirmed speakers.

Sign up for the Consumer Returns Monthly Newsletter

Want a sneak peak at our research for Consumer Returns? Access the interviews we conducted with your peers.