Reduce Returns. Increase Profitability

The Consumer Returns 2011 conference has passed.

For those who were able to make it to the conference in 2011, we appreciate your support. As an attendee, you will have online access to the presentations. Your username and password will be emailed to you once we have updated our website.

Here are some of the highlights of the conference:

Panel: Getting The Most Out Of Your Returns Agreements: Preventing Re-Returns And Warranty Claims On Liquidated Products

Discussion participants include:

• Tony Sciarrotta, Director, Asset Recovery, Philips Consumer Lifestyle
• Susan Kim, Director, LG Electronics
• Chris Griffin, Senior Manager, Channel Operations, Microsoft
• Kristin Secreto, Vice President, Enterprise Services, SIRAS

Determining What To Recycle Or Refurbish Based On The Cost Associated With The Disposition

Presentation by: Gary Moore, Senior Manager, Reverse Logistics – Recycling, Sprint

Eliminating Common Inefficiencies In Your Product Return Process

Presentation by: Doug Smith, Senior Manager, Customer Operations, Sony

Fireside Discussion: Comparing New Techniques To Reduce NTF Returns

• Rachel North, Director, Post Sales, Storage Device Division, Toshiba America Information Systems, Inc.
• Gary Gear, Vice President, Operations, Storage Device Division, Toshiba America Information Systems, Inc
  
  Moderated by: Gary Moore, Senior Manager, Reverse Logistics-Recycling, Sprint