Consumer Returns 2008

October 27-29, 2008
Rennaissance Hotel, Atlanta GA

Improve Sales Profitability & Drive Customer Satisfaction

Through The Most Effective Returns Prevention And Management Strategies

Welcome to Consumer Returns 2008, the only event to focus on returns prevention and optimization strategies in the B2C space.

Targeted at major retailers as well as consumer electronics and appliance manufacturers, Consumer Returns 2008 addresses a growing consensus in the industry that high rates of returns are NOT an acceptable cost of doing business.

To protect their profitability (and enhance it), smart companies must do more than merely streamline their reverse logistics processes – they must also work hard to re-engineer the customer experience and prevent returns from happening in the first place.

Speakers Confirmed Include:

OEMs:

• Chuck Schaefer, SVP, Services & Solutions, Sharp Electronics
  
• Mark Groveunder, VP, Customer Support, Acer America
  
• Tony Sciarrotta, Director of Returns Management, Philips Consumer Electronics
  
• Scott Pendleton, Director, Reverse Logistics, Dell Computer
  
• Gary Moore, Director, Service & Repair, Sprint Nextel
  
• Kevin Wrenn, SVP, Operations, & GM, PC Business, Fujitsu
  
• Joe Conklin, Field Service Manager, Nintendo
  
• Ed Inal, Senior Director of Service Operations, Western Digital
  
• Lalit Panda, SVP, Supply Chain, Harman International

Retailers:

• Harold Wilson, SVP, Distribution, Big Lots Stores, Inc.
  
• Chuck Johnston, Senior Director, Returns Centres, Wal-Mart
  
• John Slothower, Manager, Innovations, Best Buy
  
• Mike Keenan, Director, Loss Prevention, Mervyns

Consumer Returns 2008 is the key event to help you focus on profitable returns prevention strategies for your consumer returns program. The program has been specifically designed to address the key issues in this market space, including:

• Determining why your products are coming back, and creating actionable strategies for reducing future returns and boosting profitability
• Identifying the low-cost strategies you can implement today to dramatically enhance customer experience, and drive down returns rates by 15-25% at a stroke
• Successfully aligning operations, product design, customer service, and reverse logistics, in a concerted attack on consumer returns
• Optimizing your reverse logistics processes to enhance efficiency and drive out unnecessary costs

Meet the advisory board! Produced in conjunction with an advisory board of experts, the agenda for Consumer Returns 2008 has been specifically engineered to address your most challenging issues. Our advisory board members take a highly active role in validating the conference agenda, suggesting speakers and topics, and generally ensuring the content repays your time out of the office. Chuck Johnston Senior Director, Returns Centers Wal-Mart   Tom Stevens SVP, Supply Chain Operations Comcast Tony Sciarrotta Director, Consumer Returns Philips Consumer Electronics Chuck Schaefer SVP, Services & Solutions Sharp Electronics Kevin Wrenn SVP, Operations, & GM, PC Business Fujitsu

Consumer Returns 2008 brings together 175+ senior level executives from major retailers and consumer electronics & appliance manufacturers, all seeking to use Consumer Returns 2008’s high-level learning & networking opportunities to minimize their returns rates and pry open their profit margins. Delegates will also benefit from the freshest and most strategically oriented conference.