About Our 2013 Speaker Faculty

Consumer Returns 2013 Speaker Faculty:

• Chuck Johnston, Director of Repair and Returns, The Home Depot
• Morley Kornegor, Senior Group Manager, Resource Recovery, Target
• Chris Griffin, Senior Manager, Global Retail Reverse Logistics, Microsoft
• Jack DeButts, Director, Returns and Exchanges, Dell
• Elaine Gasser, Director of Returns, Reverse Logistics & Remarketing, Hewlett-Packard
• Lynda Lopez, Strategic Account Manager - Reverse Logistics, Barnes & Noble
• Dave Sacra, Director, Global Quality Strategies, Bose Corporation
• Rachel North, Director, Post Sales, Toshiba America Electronic Components
• Kunal Thakkar, Vice President, Operations, Newegg Inc.
• Sue Martin, Director of Customer Service, Newegg Inc.
• Tony Sciarrotta, Former Director of Asset Recovery, Philips Consumer Lifestyle
• Ric Spicer, Senior Manager, Logistics, Academy Sports & Outdoor
• Julie Brown, Returns Management, Philips Consumer Lifestyle
• Jodi Meyer, Returns Recovery Manager, Colony Brands, Inc.
• Kathy Murphy, Sr. Sales Operations Manager, Jarden Consumer Solutions

• Mike Ehlers, VP, Service, Sony
• Benny Benoit, Senior Director of Logistics, RadioShack
• Tom Burnam, Director, Global Service Operations, Western Digital
• Ed Rayeski, Director, Handset & Device Support, ZTE USA, Inc.
• Lynn Bond, CEO/Managing Partner, The Bond Consulting Group
• Nicki Purcell, Director, Customer Care, Nokia
• Dennis Pettit, Director, Reverse Logistics, T-Mobile
• Sergio Reyes, Senior Manager, Product Lifecycle and Customer Care Operations, Nokia
• Willie Hayden, Lead Logistics Analyst, AT&T
• Gregor Thompson, VP, Business Development, GENCO Retail Logistics
• Chad Burke, Director, Supply Chain Excellence, Ryder Supply Chain Solutions
• Michael Snead, Director, Field Quality and Consumer Relations, Mitsubishi Electric Visual Solutions America, Inc.
• Steve Koenig, Director of Industry Analysis, CEA
• Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ’s Wholesale Club
• John Kitzmiller, International Trade Analyst, U.S. International Trade Commission
• Noah Arvidson, Reverse Logistics Manager, U.S. Cellular
• Bruce Keedy, Sr. Quality Engineer, Electrolux Home Care Products
• Dr. Mark Ferguson, Professor, Darla Moore School of Business, University of South Carolina
• Dr. Paolo Letizia, Assistant Professor of Operations Management, Rotterdam School of Management, Erasmus University
• Guangzhi Shang, PhD Student in Operations/Production Management, Moore School of Business, University of South Carolina