About Your Speakers
2009 SPEAKER FACULTY
RETAILERS
- Stephen Tryon, Senior Vice President, OVERSTOCK.COM
- Kevin Winneroski, Vice President, Merchandizing, BEST BUY
- Chuck Johnston, Senior Director, Returns Centers, WAL-MART
- Craig Sultan, Senior Manager, Reverse Logistics, HOMEDEPOT.COM
- Fred Crosby, Director, EBAY
- Kurt Hulander, Director, Secondary Markets, BEST BUY
- Executive Member, ACADEMY SPORT
- Justin Brown, Senior Manager, Store Operations, HOME DEPOT
OEMs
- Tim Brison, Senior Vice President, Service, SONY ELECTRONICS
- Chuck Schaefer, Senior Vice President, Services & Solutions, SHARP ELECTRONICS
- Larry Roberts, Vice President Operations, CASIO
- Art Gardner, Director, Global Quality Assurance, FELLOWES, INC.
- Tony Sciarrotta, Director, Asset Recovery, PHILIPS CONSUMER LIFESTYLE
- Michael Ehlers, Vice President, Service Operations, SONY ELECTRONICS
- Dean Schiavone, Director of Global Logistics, CISCO
- Elaine Gasser, Director, Returns, HEWLETT PACKARD
- Rubina Farooq, Director, Reverse Logistics, LG ELECTRICS
- Min Ito, Manager, Reverse Logistics, CASIO
- Executive Member, Extreme Customer Satisfaction Team, PANASONIC
- Matt Snyder, Senior Manager, Reverse Logistics, DELL
- John Datovich, Director, Product Assurance, HAMILTON BEACH BRANDS
CONSUMER SERVICES
- Dana Keeling, Director, Reverse Logistics, SPRINT
- Jennifer Sweeney, Director of Fulfillment, COMCAST
- Chris Griffin, Senior Manager, Repair Services And Reverse Logistics, SPRINT
OTHER
- Bill Stuart, Founder & CEO, STUART & ASSOCIATES
CLOSED DOOR VP THINK TANK
- Mark Groveunder, Vice President, Customer Care, ACER
- Michael Ehlers, Vice President, Service Operations, SONY ELECTRONICS
2009 ADVISORY BOARD
- Tony Sciarrotta, Director, Asset Recovery, PHILIPS CONSUMER LIFESTYLE
- Kevin Winneroski, Vice President, Merchandizing, BEST BUY
- Gary Moore, Senior Manager, Reverse Logistics – Recycling, SPRINT
- Ed Inal, Senior Director of Service Operations, WESTERN DIGITAL
- Art Gardner, Director, Global Quality Assurance, FELLOWES, INC.