About Your Speakers

Chris Griffin is currently Senior Manager, Global Retail Returns at Microsoft Corporation where he is responsible for global retail return strategy/policy, process improvement and execution excellence.

Chris previously served as Senior Manager, Repair Services and Reverse Logistics at Sprint Nextel where he was responsible for strategy and operations across the organization, including repair center optimization, reverse logistics strategy and operational improvements in reverse logistics operations. He has over 13 years of successful financial and operational experience both within the private sector.

Curtis Greve is an independent reverse logistics consultant. Prior to starting his own company in 2008, Curtis worked for Genco for 15 years where he was responsible for all reverse logistics services, including operations, systems, and customer relations. Before joining Genco, Curtis worked for Walmart Stores for 12 years, where he was responsible for Walmart’s reverse logistics division.

For the past 25 years Curtis has worked with Fortune 500 companies around the world helping them develop reverse logistics capabilities. His experience includes working with both retailers, manufacturers, third party service providers, and liquidators to design and implement reverse logistics capabilities. Curtis has worked with a wide variety of clients including hi-tech OEM’s, pharmaceutical manufacturers, consumer goods manufacturers, repair companies, 3PL’s and a broad range of retailers.

Curtis is a well know speaker on reverse logistics and has been a featured speaker at numerous events around the world. He has also been featured in articles appearing in Business Week, CFO Magazine, The New York Times, The London Times, Canada’s Globe and Mail, and France’s Logistique’ all on the subject of reverse logistics.

Sam DiLiberto is the Vice President of Contact Solutions for Premiere Response, a division of American Customer Care. He currently manages the growth and development for American Customer Care's eleven call center operations, domestically and will be opening their first-near shore operation this fall. Premiere Response's Inbound Customer Care Programs provide their clients with high level, quality focused, professional and college educated agents who respond to calls and emails for companies that expect first call resolution with a world-class expectation.

Sam understands how to connect his clients' needs with his organization's capabilities and is known for his honesty in evaluating the customer service strategy and implementing a plan to improve the process, the people, and the technology. His experience in the customer service industry began at the Sony Corporation where he was involved with strategic planning, store operations, and customer service. This background in the call center arena, coupled with managing numerous call centers from their inception in the CE, appliance and retail industry, has enabled Sam to both experience and generate best practices.

A former NY/NJ SOCAP President and active NY Metro board member, he is well known in the industry as a customer service and business development expert. Sam has a BS in Management from Rutgers University.

As Vice President of Operations for the Storage Device Division of Toshiba America Information Systems (TAIS), Gary leads the development and execution of Toshiba’s procurement, customer fulfillment, warranty services and logistics strategies in North America for Toshiba’s mobile and enterprise storage solutions.

Prior to joining Toshiba, Gary worked for ICL-Fujitsu’s North American Manufacturing & Logistics operations in Irvine, California. During his nine years with Fujitsu, Gary held various positions including Director of Materials for the U.S. manufacturing operations.

Gary has earned a bachelor’s degree from Purdue University (The Boilermakers) and a master’s degree from Pepperdine University. In addition, Gary is a Six Sigma certified project leader and has completed the SCM certification program at UCLA’s Anderson Graduate School of Management.

Michael Lesshafft has been with IBM, then Lexmark, for over 30 years. He has held various management positions ranging from automation engineering, to purchasing, and now in customer satisfaction & service quality since 1998. His team’s efforts have resulted in significant reductions in returns over the past few years. He has served on several industry wide committees on return reductions including the Easy of Use Roundtable and the Consumer Electronics Association. In addition to his work on reducing returns, his current role includes focus on warranty claims and technical support issues. He is responsible for understanding the customer’s concerns and implementing action plans to improve the customer’s service experience.

Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, solutions and services that help them to be more productive. Since separating from IBM in 1991, Lexmark's product line has expanded to include laser printers, inkjet printers, and multifunction devices, as well as associated supplies, solutions, and services. Lexmark reported $3.9 billion in revenue in 2009, with 57% of that revenue coming from international sales. Our products are sold in more than 150 countries in North and South America, Europe, the Middle East, Africa, Asia, the Pacific Rim and the Caribbean.

Rachel North is the Director of Post Sales Operations at Storage Device Division of Toshiba America Information Systems, INC (TAIS)

Rachel brings more than 20 years of experience within the hard drive supplier management and service operations to her position. Prior to joining TAIS, she worked for Sun Microsystems Service Operations in a variety of Supplier and Logistics Service Operations roles.

Sean J. McNamara has been Vice President of Operations for Nikon Precision Inc. (NPI) since November 2006 with responsibility for Supply chain, Materials Control, Tooling, Logistics, Import/Export, Training, Documentation and several analytical engineering support groups. Mr. McNamara joined NPI in December 1984 as an Applications Engineer and was named East Coast Applications Regional Manager in 1987, Director of Applications Engineering in 1995, Vice President of Applications Engineering in 1997 and Vice President of Professional Services in 2004. He currently operates from NPI’s headquarters in Belmont California.

About Nikon:

Since 1980, Nikon Corporation has been revolutionizing lithography with innovative products and technologies. The company is a worldwide leader in lithography equipment for the microelectronics manufacturing industry. Nikon offers the most extensive selection of state of the art production-class steppers and scanners in the industry. These products serve the semiconductor, flat panel display (LCD) and thin-film magnetic head (TFH) industries.

About Nikon Precision:

Nikon Precision Inc. provides service, training, applications and technical support, as well as sales and marketing for Nikon lithography equipment in North America.

"Tony Sciarrotta has held a variety of sales and marketing positions in the consumer electronics industry for over 30 years, including the last 21 years at Philips..

In a new role at Philips beginning in 1998, Tony focused the entire organization on return reduction activities to drive down returns and associated costs.

With effective returns management processes in place for Philips in the USA, Tony Sciarrotta has assumed responsibility for maximizing asset recovery of all returned consumer goods. By utilizing strategic account alliances, product channelization, web based sales outlets, and retail store partnerships, Tony has specifically targeted best avenues for reselling all returned goods.

Paul Adamson joined ROUND2 in March, 2006 and currently serves as Vice President, Corporate Development. Paul’s eighteen-year career in the technology sector has spanned all areas of reverse logistics, with a focus on service and support, spare parts management, repair, and recycling. Paul’s career includes the successful launch of ADR, a national provider of depot repair for portable computers, including notebook PCs, tablets, and PDAs.

Adamson serves as the lead executive in the design and implementation of integrated recycling programs for Fortune 500 clients and industry partners. Paul also sits on the Board of Directors for the State of Texas Alliance for Recycling (STAR). Additionally, Paul manages the ROUND2 marketing initiatives and drives the company’s M&A growth portfolio with a focus on: Vertical Integration, Service Offerings, and Global Support

Chris Fabian, EHF is a Consumer Electronics and Reverse Logistics industry expert with 25+ Years in Executive Service Management and Reverse Logistics expertise at three Global Consumer Electronics Companies. Mr. Fabian served in Director, Vice President or CEO level positions since 1981. He was Director of Professional Services at Philips, Vice President of National Service at Hitachi, and Vice President of National Service at Toshiba. During his extensive career in the CE Industry, Chris owned and operated a successful refurbishing business that also provided consumer repair service support for most major CE brands. In his present role as CEO at Professional Service Solutions, Chris works with “C” level executives at many global Manufacturers, Dealers & Distributors as well as Third Party Service Providers, Recyclers, and Refurbishing Companies. He specializes in all areas of after sales service support and reverse logistics best practices solutions.

In addition to his extensive electronics background, Mr. Fabian has been extremely active in related industry organizations. He is the Founding Chairman for the Reverse Logistics Associations Consumer Electronics Committee and continues to serve as a CE Committee member. He is also serving his 4th term as a Board member for the Consumer Electronics Associations (CEA’s) Small Business Council. Mr. Fabian has received numerous industry awards and was inducted into the National Electronics Industry Hall of Fame in June, 2007 for his outstanding service and contributions to the advancement of the Electronics Industry.

Liz Walker leads the Marketing Function for Image Microsystems as well as the recycled e-waste plastic manufacturing business for the company’s MicroStrate™ products. She is an award winning global marketer with interactive and behavioral marketing acumen – including a breadth of experience in the IT, reverse logistics/e-waste recycling, ad agency, biotech/pharma/device, and consumer electronics industries. She is an expert in marketing strategy, and her white papers on the subject have appeared in publications such as Best Thinking. She also blogs about cleantech and sustainability topics.

Prior to Image Microsystems, Liz held the VP of Marketing berth for Austin, Texas based Patton Medical Devices where she developed and led the comprehensive global marketing effort for the i-port® injection port.

Liz has significant marketing and business development experience and has served in senior executive roles with Ogilvy/CommonHealth—a WPP ad agency, Merck/Schering-Plough, Datacolor, Lexmark, and Western Union. She holds an undergraduate degree in Education and a graduate degree in Marketing from the University of Colorado at Boulder.

Liz isn’t just a marketing expert—it’s a little know fact that for years she was lead singer and keyboard play for Denver’s premier all-girl rock band, Dreamer. An original songwriter, she’s also fronted country-swing and rhythm & blues groups.

Adam Vitarello joined Optoro in 2005 and is responsible for the design and implementation of its proprietary software and systems. Optoro’s revolutionary OptiTurn software has allowed the company to remain at the forefront of emerging trends in asset recovery and remarketing. In addition to overseeing day-to-day operations, Adam works closely with clients and partners in advancing the automation and remarketing technologies that serve as the driver of Optoro’s service. Adam holds a B.A. from Brown University.