Day 1: Workshop Sessions

8:00 Coffee & Registration Coffee & Registration

Workshop AWorkshop B 8:45 Workshop B: Servicizing - Product Life Extension: The Next Big Revolution In Reverse Logistics Workshop A Curtis Greve, Principal, Greve Davis What you will learn: What is "Servicizing" and how will it impact everyone involved in reverse logistics? Rare earth minerals - the key driver behind "Product Life Extension" Examples from today's market place Critical capabilities that will have to be added to your reverse logistics capabilities How you will benefit: Gain a clear understanding of where the reverse logistics community is heading Learn how to cut costs by staying ahead of the curve Develop key insights into how to enhance your reverse logistics strategies Curtis Greve Principal, Greve Davis Curtis Greve is an independent reverse logistics consultant. Prior to starting his own company in 2008, Curtis worked for Genco for 15 years where he was responsible for all reverse logistics services, including operations, systems, and customer relations. Before joining Genco, Curtis worked for Walmart Stores for 12 years, where he was responsible for Walmart’s reverse logistics division. For the [read more] 11:00 Providing The Best Service To Improve The Customer Experience And Prevent The Return Before It Occurs Workshop B Mike Lesshafft, Service Quality Manager, Lexmark What you will learn: How to drive down the rate of returns through providing more effective service Ensure the customer gets the best information at the point of sale from effective partnering with retailers and manufacturers What’s working to keep your products sold How you will benefit: Benchmark against your industry peers: Use peer data to evaluate the most productive alternative markets for your product Ensure your new resale strategies deliver improvement to your bottom line Return to the office with a checklist of latest trends in customer satisfaction and profit retention strategies Mike Lesshafft Service Quality Manager, Lexmark Michael Lesshafft has been with IBM, then Lexmark, for over 30 years. He has held various management positions ranging from automation engineering, to purchasing, and now in customer satisfaction & service quality since 1998. His team’s efforts have resulted in significant reductions in returns over the past few years. He has served on several industry wide committees on return red [read more]

12:30 Networking Luncheon Networking Luncheon

1:30 Workshop C: Maximize Revenue Opportunities In Your After- Sales Service And Reverse Logistics Organization And Stop Losing Money Workshop C Christopher Fabian, President/CEO, Professional Service Solutions, LLC What you will Learn: How to maximize revenue streams in your after sales service and reverse logistics organizations! What are the fundamental factors that impact the costs of your service and RL organization and how to reduce them. How to pick low hanging fruit to immediately reduce operational costs while pursuing longer term operational objectives. How you will benefit: Be prepared to reduce cost factors that can positively impact your bottom line. Understand the pursuit of continuous process improvement. Achieve operational excellence in your organization Work smarter, not harder. Christopher Fabian President/CEO, Professional Service Solutions, LLC Chris Fabian, EHF is a Consumer Electronics and Reverse Logistics industry expert with 25+ Years in Executive Service Management and Reverse Logistics expertise at three Global Consumer Electronics Companies. Mr. Fabian served in Director, Vice President or CEO level positions since 1981. He was Director of Professional Services at Philips, Vice President of National Service at Hitachi, and Vice P [read more]

3:00 Workshop E: Inmar Reverse Logistics Facility Tour - SITE TOUR OF CLS/INMAR’S HIGH TECH RETURNS FACILITY: Industry Best Practices To Improve Your Reverse Logistics Center Operation Workshop E What you will learn: There is nothing compared to the hands on experience! Experience first hand a reverse logistics facility where you can see best practices Learn latest advances in reverse logistics methodologies for processing, repacking, disposition, reverse to forward logistics and inventory visibility for both retailers and manufacturers. How you will benefit: Benchmark against your industry peers Calculate ROI on your updated strategies to ensure senior management buy-in See first hand how Inmar CLS helps a client execute their reverse logistics as cost efficiently as possible Bonus: Return to the office with a checklist of latest trends and best practices in reverse logistics and profit retention strategies