While optimizing the reverse supply chain and maximizing asset recovery is crucial, there are even greater gains that can be achieved by preventing returns in the first place. If retailers can gather tangible data on why a product has been returned and share that knowledge with manufacturers, changes can be made that drive down return volumes. Improving consumer education – driving more informed purchases – and providing better post-sale support can also help prevent returns.
This program is a must attend for VPs, Directors and Managers with responsibility for reverse logistics, returns management, service and customer care, as well as professionals with responsibility for supply chain, product lifecycle, quality and repair.
Click on the icon to the left to download the 2013 Preliminary Agenda.