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The Contact Center Summit Conference is a conference held annually with a strategic focus on customer relationship management. With maturation of the market in various sectors of the economy, companies seek strategies to ensure profitability in its three fronts: increased revenues with new customer acquisition, retention and loyalty of its clients assets. The goal is to provide an exchange of experience through case studies, round tables and workshops the importance of a structured relationship management, presenting the tools used in this process.
Unlike any other service management event, INTERLOG is completely focused on the post sales service lifecycle, covering spare parts management, reverse logistics, and the most relevant topics challenging your service delivery operations. INTERLOG is the only cross-industry event for the aftermarket supply chain tackling the most relevant issues challenging your post sales service lifecycle support operations. Spare parts management topics ranging from service inventory pricing and planning through reverse logistics will be addressed both tactically and strategically.
Oil & Gas Asset Integrity Management 2013 outlines what needs to be done to maintain and improve owner-users asset integrity programs and addresses the fundamentals that are necessary to avoid losses, avoid safety incidents and maintain reliability of assets and equipment. It pulls together a complete overview of the entire spectrum of programs, procedures, and preventative measures needed to achieve high performance in maintaining asset integrity.
In order to address the critical factors and the results of the fast changing organizations, SSON presents the annual edition of "Shared Services & Outsourcing Latam" The event will develop themes that will solve the big questions about the real value provided by shared service centers. In its 7th edition and again in Miami, the event will bring together expert opinion and case studies of companies that have achieved outstanding results, looking for innovative models in performance, continuous improvement and operational excellence.
The leading service and support program on the West Coast has now blossomed into a bi-annual event. At Field Service East, service and support executives will have the opportunity to benchmark against best-in-class examples and results provided by leading manufacturers across a number of industries while planning for 2014 initiatives. Over 35 senior level speakers will be ready to share their insight and successes. Tactical insight will be provided in the areas of: Transformational service operations, Change Management, Knowledge Management, Mobility and Mobile Resources Management, CRM Data Management, Revamped Service Offerings, e-Service Social Media Training, Career Development and much more!
Every penny counts. Every function needs to contribute straight to the bottom line. Every returns manager has the CFO’s shadow looming over their desk. Find answers to your most pressing returns challenges at the Consumer Returns conference. Consumer Returns is the only conference exclusively for returns management and returns prevention in the consumer electronics, home appliances and telecommunications industry.The 3-day conference is attended annually by over 100 senior level executives to openly discuss issues and challenges. Here’s the reason why Target felt it was a MUST to send 3 of it’s executives to the conference: "…Target is attending to discuss with retailers and vendors how the industry is minimizing returns, making the experience easier for guests as well as recouping value on un-saleables. We continue to hear that this is the conference to attend regarding returns. Given the attendees and format, as opposed to other conferences, we anticipate solution-based discussions, less theory. Spend three days immersed in a Returns Management and Prevention 'brain trust'."- Sam Jackson, Program Manager, Reverse Logistics, Target CorporationFor speaking opportunities, please contact Jeff Meredith at 646.200.7455 or email him at Jeff.Meredith@wbresearch.com. For sponsorship and exhibiting opportunities, please contact Alexandra Burke at 646.200.7443 or email her at Alexandra.Burke@wbresearch.com.Click here to become a member of the Consumer Returns Management LinkedIn group and join in our discussions on how to reduce returns and unleash profitability! I hope to welcome you this September!Sincerely,Jeff MeredithProgram Director, Consumer Returns
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predictability and controlling risk through excellence in the offshore
upstream supply chain for Oil & GasIn association with
CIPS:
Field Service Europe will attract 150+ senior-level service and support professionals from multiple manufacturing verticals. Join us as we tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into new areas challenging service and support executives all over the world including innovative developments and professional services to increase revenue and how to master the service organization’s transition from cost to profit center.
Field Service Medical is the only event specifically tailored for medical device service and support executives in North America. Developed from overwhelming feedback from the medical device industry over the past few years at our annual Field Service program, the agenda is developed from research with senior-level service and support executives to guarantee the most timely discussion and relevant takeaways for medical device and equipment manufacturers.Field Service Medical is a completely unique program that addresses the challenges of today’s medical device manufacturers from around the globe. The program highlights the latest strategies in core service functions including mobility, customer satisfaction/service, workforce management, technical support and knowledge management and provides insight on innovative developments in change management, intelligent service offerings, e-Service, CRM, data management, developing service leadership, mobile resources management/mobile technologies and regulatory compliance.
The annual Next Generation Customer Experience conference brings together the best minds in the customer service management industry to discuss strategies for customer retention, customer loyalty and enhancing the customer experience through integrated marketing channels. Are you interested in speaking at the conference? Contact the program producer, Kristin Paulick – 646.200.7492; Kristin.Paulick@wbresearch.com We are now prepping for the 2013 conference! Now is the time to know more about the different branding, networking and exhibiting opportunities at next year’s event. Contact Nicole Bognar to find out more – 646.200.7549; Nicole.Bognar@wbresearch.com.
The most comprehensive conference on Asset Integrity Management for upstream, midstream and downstream sectors of the Oil and Gas industry in Brazil
Field Service is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more! Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service and support professionals all over the world including innovative developments in increasing service revenue, customer soft-skills, technician utilization, developing service leadership and effective mobile resources management.
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temas que envolvem o setor de offshore como: sistema de melhoria, redução de
prazos e custos da indústria, operação e manutenção das plataformas de FPSO.