The Consumer Returns Speaker Faculty Includes:

Manufacturers:

• Mike Abary, SVP, Information Technology Products, Sony
• Rob Brinkman, VP, Operations, Vizio
• Chuck Schaefer, SVP, Services & Solutions, Sharp Electronics
• Mark Groveunder, VP, Customer Support, Acer America
• Terry Hawkins, General Manager, Warranty Management & Risk, GE Consumer & Industrial
• Steve Whalen, Director, Supply Chain Operations, Whirlpool
• Jon Heller, Senior Director, Quality Management, LG Electronics
• Douglas Brown, Director of Service Management, Kyocera Wireless
• Chris Mossuto, Senior Manager, Service Partners & Business Supply, Sony Electonics
• Mike Lesshaft, Service Quality Manager, Lexmark
• Tony Sciarrotta, Director of Returns Management, Philips Consumer Electronics
• Elaine Gasser, Director, Returns Management, Hewlett Packard
• Darrin Browder, Senior Logistics Consultant, Dell Computer
• Kevin Wrenn, SVP, Operations, & GM, PC Business, Fujitsu
• Joe Conklin, Field Service Manager, Nintendo
• Ed Inal, Senior Director of Service Operations, Western Digital
• Lalit Panda, SVP, Supply Chain, Harman International

Retailers and E-Tailers:

• Stephen Tryon, SVP, Logistics, Overstock.com
• Chuck Johnston, Senior Director, Returns Centres, Wal-Mart
• Larry Faye, VP, Distribution, Circuit City
• Craig Sultan, Senior Manager, Reverse Logistics, HomeDepot.com
• Dave Mulder, Director, Distribution, Meijer
• Walter Broussard, SVP, Store Operations, Conn’s
• Ric Spicer, Senior Manager, Reverse Logistics, Circuit City
• John Slothower, Manager, Innovations, Best Buy
• Mike Keenan, Director, Loss Prevention, Mervyns
• Geoff Dalton, National Install Manager, The Home Depot
• Harold Wilson, SVP, Distribution, Big Lots Stores, Inc.

Consumer Services Providers:

• James Gowen, Executive Director, Supply Chain Services, Verizon
• Tom Stevens, VP, Supply Chain Operations, ComCast
• Gary Moore, Director, Service & Repair, Sprint Nextel

Stay tuned as more speakers are added to the program!