Why The Need For Customer Experience-Focused Conference:
The Next Generation Customer Experience conference is a cross-channel, cross-industry event that brings together senior level executives to discuss innovative customer experience strategies.
Key Topics Covered On The Next Generation Customer Experience Agenda:- Incentives that empower employees to deliver unparalleled customer experiences
- Establishing, maintaining and tracking customer experience metrics
- Effectively gathering customer feedback to address customer experience gaps
- Creating customer experiences that will differentiate your brand from other businesses
- Creating a unified customer experience across all consumer touch points
- Understanding and engaging with customers using social media and mobile tools
Highlights Of The Next Generation Customer Experience '12 Program:- Glimpse into the “Aha!” moment that called for a customer experience transformation from 3 leading Chief Customer Officers
- Be inspired by more real world stories from customer experience innovators across all verticals
- Take a deep dive into the mobile customer experience with a workshop and case study from Sprint
- Learn what’s next for your social customer with insight from Tacori, Tasti-D-Lite, LVCVA and Boingo Wireless
