25 - 27 March, 2013
Las Vegas, NV

Next Generation Customer Experience 2012

Exceed Customer Expectations ● Increase Customer Lifetime Value ● Drive Revenue Growth



A 3-Day Conference For Customer Experience Professionals

The Next Generation Customer Experience conference is an annual 3-day conference focusing on cross-industry customer experience strategies.


Just A Few Highlights of the 2012 Next Generation Customer Experience Conference:
  • Chief Customer Officers from Pitney Bowes and Boeing sharing their ‘Aha!’ moments that called for a customer experience transformation
  • VPs from Tacori, Las Vegas Convention & Visitors Authority, and Robbins Brothers presenting the impact of social media on their customer experience performance
  • Keynote Presentation from the VP of Guest Experience at The Walt Disney Company – how the brand reinvented their in-store strategy to delight consumers and reinforce the Disney brand.

3 Reasons Why Next Gen Customer Experience 2012 Was The Most Comprehensive Customer Experience Event Of The Year


  • 250+ Customer Experience professionals coming together to share knowledge, brainstorm ideas and discuss solutions
  • 30+ presentations that delve into the crux of creating a unified customer experience
  • 11 leading companies demonstrating innovative solutions to counter challenges in creating an excellent customer experience across all touch points.

Why Sponsor

Full Speakers Listing

2012 Speaker Faculty Included

  • Mark McCormickMark McCormick
    SVP, Customer Experience
    Wells Fargo
  • Bill HornbuckleBill Hornbuckle
    Chief Marketing Officer
    MGM Resorts International
  • Brianne HattawayBrianne Hattaway
    Director of Customer Support & Insights
    Threadless
  • BJ EmersonBJ Emerson
    VP, Technology
    Tasti-D-Lite
  • Roei GanzarskiRoei Ganzarski
    Chief Customer Officer, Flight Services
    Boeing

Theme2 Master Page Theme2 PageName:eventbenefits.aspx EventInfo Id = 168514 Content Id = 168560 Content Title = home