About Our Sponsors

Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel, 360 degree feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010.

Angel is a leading provider of IVR and call center solutions. As organizations seek to balance providing high quality customer service with managing costs, Angel provides a flexible and cost-effective application to meet their individual business and customer needs. As a fully hosted solution, with no investment in hardware, software, or human resources required, Angel helps organizations realize immediate and long term ROI. Angel’s innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexibility, and is the only provider to offer a web-based toolkit called CX Builder that facilitates voice menu design, caller data collection, or outbound campaign management through a simple Internet connection. Additionally, CX Builder is fully integrated with the Angel suite of call center and IVR applications and enables customers to easily build, manage, and update a complete IVR or call center solution online.

Andrew Reise Consulting helps companies create and execute their customer experience vision. Using our proprietary methodology, we assist clients with developing an end-to-end strategy that encompasses all customer touch points and channels. We bring the strategy to life by executing the strategic roadmap by implementing changes to people, process and technology capabilities, while always keeping the customer in mind. Our services include:

• Strategy Development
• Business Enablement and Leadership
• Customer Insights

With a recently published book: The Customer Experience Fiasco, experts from Andrew Reise Consulting provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy.

For more information, visit www.AndrewReise.com

CFI Group is a global leader in providing customer feedback insights through analytics. CFI Group provides a technology platform that leverages the science of the American Customer Satisfaction Index (ACSI). This platform continuously measures the customer experience across multiple channels, benchmarks performance, and prioritizes improvements for maximum impact.

Founded in 1988 and headquartered in Ann Arbor, Michigan, CFI Group serves global clients from a network of offices worldwide. Our clients span a variety of industries, including financial services, hospitality, manufacturing, telecom, retail and government. Regardless of your industry, we can put the power of our technology and the science of the ACSI methodology to work for you.

Confirmit enables businesses to capture feedback and derive business actions in order to drive change throughout the organization.　 Confirmit offers the world’s most secure, reliable and scalable solution for Voice of the Customer, Employee Engagement and Market Research programs. By creating multi-channel, multi-lingual feedback and research projects, Confirmit’s clients develop clear insights and take action to increase customer and employee engagement. Businesses that use Confirmit deliver stronger customer experiences, drive positive word of mouth and promote long-term growth.　 In the last 3 years, over 500 million surveys have been completed on the Confirmit platform, through channels including: Web, telephone, SMS, mobile and paper. The company has more than 270 employees and is headquartered in Oslo, with offices and partners around the world.

Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Statoil, Symantec, and Wells Fargo.　 Visit www.confirmit.com for more information.

As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research.

America’s top brands rely on Neustar’s real-time information services and analytics to optimize customer experiences and increase customer lifetime values. Neustar’s broad suite of complementary consumer information solutions–including Identification, Verification, Scoring, Location, Online Display Ad Audience Targeting and Real-Time Analytics–helps our clients create more personalized and productive customer interactions across multiple channels including on the phone, online and in-store. By providing actionable, data-driven insights at the point of contact, our clients are able to increase customer satisfaction and drive sales through improved customer experiences and the use of predictive analytics during the customer interaction. Neustar’s marketing analytics platform enables our clients to apply these insights to their strategic marketing planning as well, driving opportunity analysis, customer acquisition and retention initiatives, media planning and message and offer creation.

Next IT is the world’s largest provider of Intelligent Virtual Assistants that help companies deliver the perfect online customer experience. Its Intelligent Virtual Assistants combine the intimacy of 1-to-1 service that customers love with the speed and accuracy of automated self-service that scales cost-effectively. Some of the world’s largest organizations rely on Next IT for conversational customer care that boosts satisfaction, loyalty and revenue, including Aetna, Alaska Airlines, United Airlines, and the U.S. Army. Please visit www.NextIT.com for more information.

Oracle’s Service and Support solution maximizes customer retention, improves operational efficiency, accelerates new customer acquisition, and increases total sales. Customer service is a major component of customer experience (CX), which has emerged as the most important and defensible differentiator for businesses today. Oracle Customer Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution, powered by product lines including RightNow CX Cloud Service, Siebel Contact Center & Service, Oracle Knowledge, Oracle WebCenter Social Network, and related products. For more information about Oracle Customer Service, go to: www.oracle.com/cx.

PeriscopeIQ is a provider of advanced web-based solutions that transform customer experience and employee feedback into actionable insights through thought leadership, science, rigor, technological excellence, turnkey solutions, integration with business strategy, and proven outcomes. We have developed an integrated and holistic approach to assure that the measurement of customer and employee feedback is valid, robust and reliable, and that such metrics link directly to business outcomes. Our proprietary solutions are completely customizable and delivered with unparalleled reporting and on-demand analytical capabilities.

Over the last 12 years, PeriscopeIQ has delivered solutions to a wide range of leading companies including many Global 500 companies. Our clients include Seagate Technology, Unilever, Ingersoll-Rand, Comcast, Kohl’s, World Bank, World Health Organization, and many others. PeriscopeIQ has conducted and received more than 15 million surveys in multiple languages from multiple countries. PeriscopeIQ has introduced numerous innovations such as building integrated metrics and pattern detection algorithms. Every aspect of PeriscopeIQ’s technology has been developed in-house, allowing us to deliver solutions customized to each client’s specific needs.

Root is a strategy execution company that helps organizations engage their people as the catalyst and driver for change. Root does this by connecting people with complex strategies using creative and visual methods, transformative insights, and consulting knowhow on strategy deployment and sustainment. With more than 20 years of capabilities developed from partnering with the world’s largest businesses, Root has created a proven framework that consistently achieves clarity, ownership, and results. Based in Sylvania, Ohio, Root has been recognized as a Great Place to Work for eight consecutive years. Visit www.rootinc.com for more information.

Siegel+Gale is a global strategic branding firm committed to building world-class brands through elegantly simple, unexpectedly fresh strategies, stories and experiences. With Simple is Smart as its operating philosophy, Siegel+Gale delivers powerful services in brand development, simplification, research and digital strategy.Since its founding by branding pioneer Alan Siegel in 1969, Siegel+Gale has helped drive business results for brands such as Aetna, American Express, Bank of America, China Youth Development Foundation, Dell, Dow Chemical Company, The Four Seasons Hotels and Resorts, the Internal Revenue Service, The King Abdullah University of Science and Technology, Microsoft, Motorola, Pfizer, Qatar Telecom, SAP, Sony PlayStation, Yahoo! and the YMCA.Siegel+Gale has offices in New York, Los Angeles, San Francisco, London, Hamburg, Dubai, Shanghai and Beijing and strategic partnerships around the world as a member of the Omnicom Group of companies.

Universal Mind is a Digital Solutions Agency specializing in enterprise applications that deliver a unified multiscreen customer experience. We help break down silos between departments and connect brands, technologies, and data in ways that are meaningful to the customer – solutions for the New Enterprise.