Related Events
May 22 - 24, 2013
Eden Roc Renaissance - Miami Beach
June 17 - 18, 2013
PULLMAN SÃO PAULO IBIRAPUERA HOTEL - São Paulo
June 18 - 20, 2013
Sheraton San Diego Hotel and Marina - San Diego
June 24 - 26, 2013
Queen Elizabeth II Conference Centre - London
July 9 - 11, 2013
Omni Dallas Hotel Park West - Dallas
August 12 - 15, 2013
Philadelphia Marriott Downtown - Philadelphia
August 27 - 30, 2013
Sheraton Miami Airport Hotel & Executive Meeting Center - Miami, FL
September 16 - 18, 2013
Westin - Charlotte
September 23 - 25, 2013
Hilton Dallas Lincoln Centre - Dallas
September 23 - 25, 2013
Three Sixty° - New York
September 30 - October 2, 2013
Paris
October 14 - 16, 2013
Movenpick Hotel Amsterdam City Center - Amsterdam, Netherlands
October 22 - 24, 2013
London, UK
October 28 - 30, 2013
Milenium Convention Center - São Paulo
October 28 - 30, 2013
The Wigwam, Litchfield Park - Phoenix
October 28 - 30, 2013
Rancho Bernardo Inn - San Diego
November 12 - 14, 2013
Dallas
November 25 - 26, 2013
Venue to be confirmed
November 26 - 27, 2013
Santiago
December 2 - 4, 2013
Phoenix
January 13 - 15, 2014
Green Valley Ranch Resort & Spa - Las Vegas
February 19 - 21, 2014
Rancho Bernardo Inn - San Diego
March 3 - 6, 2014
JW Marriott San Antonio Hill Country Resort & Spa - San Antonio
March 11 - 13, 2014
San Diego
March 31 - April 2, 2014
To be confirmed - Singapore
April 1, 2014
Location TBD
April 22 - 25, 2014
Rancho Las Palmas Resort & Spa - Rancho Mirage
May 13 - 15, 2014
Toronto
The Contact Center Summit Conference is a conference held annually with a strategic focus on customer relationship management. With maturation of the market in various sectors of the economy, companies seek strategies to ensure profitability in its three fronts: increased revenues with new customer acquisition, retention and loyalty of its clients assets. The goal is to provide an exchange of experience through case studies, round tables and workshops the importance of a structured relationship management, presenting the tools used in this process.
Unlike any other service management event, INTERLOG is completely focused on the post sales service lifecycle, covering spare parts management, reverse logistics, and the most relevant topics challenging your service delivery operations. INTERLOG is the only cross-industry event for the aftermarket supply chain tackling the most relevant issues challenging your post sales service lifecycle support operations. Spare parts management topics ranging from service inventory pricing and planning through reverse logistics will be addressed both tactically and strategically.
eTail has been running in London since 2007, bringing together senior-level marketing and e-commerce executives from leading British and European Retailers. In 2012, top European retail brands like Figleaves.com, Marks & Spencer, Boots, MyDeco, New Look, Bol.com, Debenhams and Tesco, got together to discuss best practices in mobile marketing, international expansion and customer engagement through social media.. Don't miss your opportunity to network with 400+ senior ecommerce retailers with international perspectives from France, Germany, Belgium, Netherlands, USA, Asia & More. eTail Europe guarantees 60 sessions and 240+ takeaways, more than any other event.
The creators of eTail is proud to present, Future Stores, a brand new conference focused on the pain points of store, operations, IT cross-channel and customer experience executives to bridge the gap between the store experience and the digital experience. The Future Stores conference provides tactical strategies for brick and mortar retailers to improve and increase conversion rates in-store, as well as make the store and cross-channel shopping experience as seamless and easy as it is on-line. Visit www.future-stores.com for more information.
eTail was launched in 1999 and is a conference series held bi-annually in the United States, as well as internationally. It offers best practices and tactical strategies presented by retail innovators from every facet of the industry. It is the premier multi-channel and online retail conference dedicated to supporting the growth of the retail industry through high level networking and extensive thought leadership.
In order to address the critical factors and the results of the fast changing organizations, SSON presents the annual edition of "Shared Services & Outsourcing Latam" The event will develop themes that will solve the big questions about the real value provided by shared service centers. In its 7th edition and again in Miami, the event will bring together expert opinion and case studies of companies that have achieved outstanding results, looking for innovative models in performance, continuous improvement and operational excellence.
The leading service and support program on the West Coast has now blossomed into a bi-annual event. At Field Service East, service and support executives will have the opportunity to benchmark against best-in-class examples and results provided by leading manufacturers across a number of industries while planning for 2014 initiatives. Over 35 senior level speakers will be ready to share their insight and successes. Tactical insight will be provided in the areas of: Transformational service operations, Change Management, Knowledge Management, Mobility and Mobile Resources Management, CRM Data Management, Revamped Service Offerings, e-Service Social Media Training, Career Development and much more!
Every penny counts. Every function needs to contribute straight to the bottom line. Every returns manager has the CFO’s shadow looming over their desk. Find answers to your most pressing returns challenges at the Consumer Returns conference. Consumer Returns is the only conference exclusively for returns management and returns prevention in the consumer electronics, home appliances and telecommunications industry.The 3-day conference is attended annually by over 100 senior level executives to openly discuss issues and challenges. Here’s the reason why Target felt it was a MUST to send 3 of it’s executives to the conference: "…Target is attending to discuss with retailers and vendors how the industry is minimizing returns, making the experience easier for guests as well as recouping value on un-saleables. We continue to hear that this is the conference to attend regarding returns. Given the attendees and format, as opposed to other conferences, we anticipate solution-based discussions, less theory. Spend three days immersed in a Returns Management and Prevention 'brain trust'."- Sam Jackson, Program Manager, Reverse Logistics, Target CorporationFor speaking opportunities, please contact Jeff Meredith at 646.200.7455 or email him at Jeff.Meredith@wbresearch.com. For sponsorship and exhibiting opportunities, please contact Alexandra Burke at 646.200.7443 or email her at Alexandra.Burke@wbresearch.com.Click here to become a member of the Consumer Returns Management LinkedIn group and join in our discussions on how to reduce returns and unleash profitability! I hope to welcome you this September!Sincerely,Jeff MeredithProgram Director, Consumer Returns
Now in its 7th year, Luxury Interactive brings together luxury brand marketing and ecommerce executives, innovators and thought leaders, who offer insights and solutions for the most pressing issues facing the industry. Come network with your peers and identify strategies to successfully drive and achieve your brand's objectives through 2014.
eTail France – A forum for experts in e-commerce and online retail operating in France.
Field Service Europe will attract 150+ senior-level service and support professionals from multiple manufacturing verticals. Join us as we tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into new areas challenging service and support executives all over the world including innovative developments and professional services to increase revenue and how to master the service organization’s transition from cost to profit center.
Luxury Interactive is the premier luxury branding & eCommerce conference. Luxury executives come to this “safe haven” to network and idea-share around challenges and opportunities in the digital luxury space. Industry leaders from the most respected luxury brands offer insights and solutions for the most pressing issues facing the industry. Executives cannot miss the opportunity network with peers and identify strategies to successfully drive and achieve their brand's objectives.
A maior série global de conferências sobre comércio eletrônico, agora no maior mercado da América Latina!
Mobile Shopping - The mCommerce Summit is the leading US event where e-commerce and marketing professionals meet to discuss best tactics for maximizing engagement and driving customers to the point-of-sale through the mobile channel. Learn detailed strategies from industry-leaders in retail, auto, food and beverage, travel, consumer electronics, and MORE. Please visit www.mobileshoppingsummit.com for further information.
Migrating from market share growth to differentiate yourself from the competition to achieve profit maximisation in the world’s fastest growing online
marketeTail China is a high level online and multi-channel retail event for you to meet your peers from China and overseas. Learn the latest trends and strategies from the industry’s most respected specialists on key topics such as multi-channel marketing: social commerce and mobile commerce; overcoming cross border challenges: IT implementation, and user experience optimisation. Perfectly placed in the year for you to set your strategy before taking a well earned holiday, learn over 100+ best practices and break your sales targets for Q1 2013!
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processes and achieve operational efficiency, increase productivity and reduce costs,
influence resources and search strategies for the consolidation of Shared
Service Centers, through the successful integration and management of people,
processes and technologies. Through expert insight and case studies of
companies with different levels of maturity, SSON brings the Chile edition of the
Shared Services & Outsourcing Conference. The conference will provide
strategies and approach to the critical factors and the results of constantly
changing organizations and solve key issues that bring to light the real value
provided by the companies of shared service centers.
B2B Multichannel is the premier online and multi-channel B-to-B marketing conference dedicated to supporting the growth of the industry by facilitating high-level networking opportunities and providing leading industry knowledge. This event brings together 200+ senior-level marketing professionals from across the B-to-B arena to find solutions for their top challenges.
With the runaway success of their eCommerce program "eTail" drawing thousands internationally, WBR is delivering “focus and results” to the social media scene. We are pleased to be launching a 3-day 50+ speaker conference titled “Social Commerce Strategies” in Las Vegas, NV January 24-26. The event focuses on monetizing social media utilizing platforms (Facebook, Twitter, LinkedIn, Groupon, Google+, Foursquare, etc) and meeting the challenges of many marketers in retail, financial services, hospitality, consumer product companies and of course global brands.
Field Service Medical is the only event specifically tailored for medical device service and support executives in North America. Developed from overwhelming feedback from the medical device industry over the past few years at our annual Field Service program, the agenda is developed from research with senior-level service and support executives to guarantee the most timely discussion and relevant takeaways for medical device and equipment manufacturers.Field Service Medical is a completely unique program that addresses the challenges of today’s medical device manufacturers from around the globe. The program highlights the latest strategies in core service functions including mobility, customer satisfaction/service, workforce management, technical support and knowledge management and provides insight on innovative developments in change management, intelligent service offerings, e-Service, CRM, data management, developing service leadership, mobile resources management/mobile technologies and regulatory compliance.
Since 1999, eTail has been North America's online retail conference for senior-level marketing and ecommerce executives. The event delivers immeasurable value & measurable results that you won't find anywhere else. Retail executives gather for four days of networking and the opportunity to preview the latest technology solutions.
The annual Next Generation Customer Experience conference brings together the best minds in the customer service management industry to discuss strategies for customer retention, customer loyalty and enhancing the customer experience through integrated marketing channels. Are you interested in speaking at the conference? Contact the program producer, Kristin Paulick – 646.200.7492; Kristin.Paulick@wbresearch.com We are now prepping for the 2013 conference! Now is the time to know more about the different branding, networking and exhibiting opportunities at next year’s event. Contact Nicole Bognar to find out more – 646.200.7549; Nicole.Bognar@wbresearch.com.
eTail Germany 2014March 2014
eTail Asia is the leading platform in Asia to help online retailers discover, develop and implement strategies that will help build a successful ecommerce business.eTail Asia is the only event you need to attend to be updated on the trends and growth of innovation and investment in the retailing channel. Our programme is entirely dedicated to help you better understand the online customer’s behaviour and how you can achieve consistent growth and drive conversions.
Since it's launch in 2007, NetFinance has become the industries #1 multi-channel marketing conference specially designed for Financial Institutions - 93% of our past attendees would recommend the event to a colleague. NetFinance has proven to be a rich industry resource for networking, strategy, and cutting edge information.
Field Service is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more! Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service and support professionals all over the world including innovative developments in increasing service revenue, customer soft-skills, technician utilization, developing service leadership and effective mobile resources management.
While Canadian retailers face some of the same issues as their US counterparts, there was no event in Canada completely focused on multi-channel marketing and e-commerce optimization, which is why we produced eTail Canada. The inaugural eTail Canada conference will bring together over 150 executives internationally to discuss current challenges in the Canadian retail market, as well as obtain solutions. Dynamic networking opportunities with leading innovators in both the Canadian and US e-commerce space will tackle the toughest challenges facing retailers today.Check out the event website – www.eTailCA.com for details on the agenda, advisory board and complimentary podcasts and interviews with past eTail Canada conference speakers. There’s also information about an early bird discount to attend the conference!