The content below is just a glimpse of the type of material and topics that will be discussed at Next Generation Customer Experience 2013. Find out more about the Next Generation Customer Experience program by
Downloading The Agenda Now
Employee Engagement - List methods for capturing employee insights to lift employee engagement
Customer Loyalty - 5 Tips for building customer loyalty
Customer Experience Management - Connect with customers at every touch point using through comprehensive customer experience management
Voice of the Customer - Protect company revenue with comprehensive voice of the customer methodologies
Customer Lifetime Value - What your company can do now to increase customer lifetime value
Customer Journey Mapping - How to use journey mapping to priortize critical customer pain points and points of detraction
Customer Segmentation - Innovative customer segmentation models to provide greater insight into customer behavior
In-store Experience - The latest technology to revolutionize the in-store experience
Customer Analytics - How to manage and report on customer sentiment analysis
Customer Satisfaction Metrics - Predict unmet customer needs based on customer satisfaction metrics
Customer Intimacy - Create a competitive advantage by employing a strategic customer intimacy strategy
Customer Persona - Create customer personas for improved targeting and segmentation
Customer Experience Strategy - Assess how emerging technologies fit into your customer experience strategy
Customer Perception - Methods for conducting customer perception surveys
Social Listening - Social listening tools to unlock hidden customer insights
Consumer Insights - Convert social media data into valuable consumer insight