Just A Few Highlights of the 2012 Next Generation Customer Experience Conference:

• Chief Customer Officers from Guitar Center, Vanguard Health Systems and Boeing sharing their ‘Aha!’ moments that called for a customer experience transformation
• VPs from Tacori, Las Vegas Convention & Visitors Authority and Robbins Brothers presenting the impact of social media on their customer experience performance
• Keynote Presentation from the VP of Guest Experience at The Walt Disney Company – how the brand reinvented their in-store strategy to delight consumers and reinforce the Disney brand.

Click on the image to download the preliminary agenda to find out more about the presentation and speakers confirmed