About Your Speakers

Suhail Pothigara is a recognized expert and inventor in mobile technology and digital product strategy. He currently heads up consumer mobility development for Macy’s Inc. and Bloomingdales since 2011. In this capacity, He leads teams in innovation and execution of flagship m-commerce native and web apps. These apps generate over $20MM+ in revenue, have over 1MM+ downloads and are ranked in the top 50 and top 10 on the Apple and Google markets respectively. He has been instrumental for Macy’s success in the mobile marketing space with augmented reality, geo-fencing and scanning initiatives. In collaboration with product management, he spearheads innovation pilots to create new ways for the customer to engage with the Macy’s and Bloomingdales brands in-store and on the go.

Prior to Macy’s, Pothigara started and led the customer mobile marketing program at Allstate Insurance. In that role, he directed design and technology teams of up to 50 people and coordinated with five creative agencies and two overseas IT teams.He managed a $7MM+ budget and administered full-scale projects in support of all mobile marketing programs for mobile applications, mobile websites, SMS, and other emerging mobile capabilities. As an inventor of a patent pending mobility sales solution, he evangelized innovation within the company and helped in the creation of an innovation framework which helped solved complex business problems.

Pothigara previously has played roles in e-commerce execution such as analyst, designer and project manager. He is a certified product manager and has a B.S. in Management Information Systems and finance from DePaul University.

He was raised in Dubai, UAE and speaks a number of asian languages. After moving to Chicago in 2004, he has recently made San Francisco his new home and lives there with his wife and son. He loves the outdoors, reading non-fiction and riding his motorcycle on scenic routes.

Robert Notte is the Chief Technology Officer for Jamba Juice Company. Throughout his more than 20 year retail technology career, Robert has extensive experience implementing technology solutions to meet business opportunities and challenges. In his current role at Jamba Juice, Robert is responsible for the company’s overall technology needs, including strategic planning, infrastructure, store systems, and business applications and development.

Prior to Jamba Juice, Robert served as Vice President of Information Technology for Backroads, Inc. and The Gymboree Corporation.

Robert earned his Bachelor of Computer Science degree from Concordia University in Montreal, Canada.

Brandon McGee – Director, Global Mobile for Dell Inc.

As director of Dell’s global mobile team Brandon has responsibility for developing and implementing a comprehensive mobile strategy for a Fortune 50 company with annual revenues exceeding $16 billion. Dell’s mobile strategy consists of commerce, support and content for each of the four primary business units: Consumer, Small-Medium Business, Public/Large Enterprise (PLE) and Channel; and, was developed to encompass the global nature of Dell.com which currently operates in 160 countries worldwide.

Prior to joining Dell in 2010, Brandon was the Vice President of Mobile Banking at Huntington Bank and founded the industry leading Mobile Banking blog www.brandonmcgee.blogspot.com.

Brandon has a BS from Purdue University and an MBA from Butler University.

Marc L. Warshawsky Senior Vice President, Mobile Channel Executive at Bank of America

Marc Warshawsky is Senior Vice President, Mobile Channel Executive, where he is responsible for the strategy, planning, and channel management activities for the largest mobile banking provider in the U.S.

Marc joined Bank of America in 2006 as VP, eCommerce Channel Manager and led several strategic online initiatives. He was appointed Senior Vice President for Mobile Channel Management in 2008 where he was responsible for the mobile channel experience and strategic initiative portfolio. In 2009, he was promoted to his current position as Mobile Channel Executive.

Recently, Marc led the successful nationwide deployment of Bank of America’s Mobile Application and Text Banking suite which are used by over 8.5 million users. Before joining the bank, Warshawsky held various leadership positions in Product Management and Engineering at BellSouth Telecommunications in Atlanta for 7 years.

Marc attended the Georgia Institute of Technology and graduated from the University of North Carolina at Charlotte with a Bachelor of Science degree in Mechanical Engineering, earning membership in the Tau Beta Pi National Engineering Honor Society. He earned a Master of Business Administration degree in Finance from the J. Mack Robinson College of Business at Georgia State University.

Richard Char Global Head of Information Services, Global Enterprise Payments Sessions Featuring This Speaker Forrester's Customer Experience Forum 2012 East 06/26/2012 Profile Richard Char is Managing Director and Global Head of Information Services with Citi’s Global Enterprise Payments. He is responsible for the group’s Lifestyle Enabled Marketing program, which targets Citi customers with unique, high-value offers. Targeting is enabled using proprietary big data analytics. The group also provides contextual offers to users of the Money2 digital wallet.

Mr. Char was previously CEO and President of Incentium/VIPGift, a corporate incentives and consumer loyalty program for Fortune 100 clients, including AT&T, General Motors, PepsiCo, McDonald’s, UPS, 20th Century Fox, and Google. Mr. Char led the acquisition of VIPGift in October 2008 in a leveraged buyout with private equity firms Summit Partners and Bridgescale Partners.

Mr. Char was Senior Vice President, Corporate Development and General Counsel of Blackhawk Networks, an affiliate of Safeway and the largest retail marketer of prepaid gift cards in the US. During his tenure, the company grew to $7 billion in sales. Before that, he was CEO of IC Media, a US- and Taiwan-based manufacturer of CMOS image sensors for camera cellphones. IC Media was sold to Korean semiconductor company Magnachip in 2005.

Mr. Char was Head of Global Execution and Managing Director, Semiconductor Investment Banking with the Credit Suisse First Boston Technology Group. Before that, he was Co-Head of Technology Investment Banking at Cowen & Company. From 1984 to 1996, Mr. Char was a partner at the law firm Wilson Sonsini Goodrich & Rosati, where he specialized in corporate and securities law, primarily for technology companies. Over the course of his career, he has led more than 200 public offerings and more than 100 mergers and acquisitions.

Over the past 20 years, Mr. Char has served as a director with more than 15 public and private companies. He currently serves on the boards of Iteris (Amex: ITI) and Netlist (Nasdaq: NLST). He has an AB in economics from Harvard College and a JD from Stanford Law School.

Anthony Morello is a senior eBusiness and payments professional at The PNC Financial Services Group, Inc. He is responsible for helping to develop strategy and lead tactical implementation of new online servicing techniques and technologies for credit card and lending products for consumer and small business segments.

Mr. Morello has over a decade of experience leading large strategic Internet banking and money-movement initiatives across cross-functional segments, payment companies and technology vendors. He has a proven ability to strive in a highly complex, regulated and rapidly changing financial and technical environment. Prior to PNC, he was a senior product manager within National City’s online banking group, where he provided thought leadership and led tactical implementation of secure online banking and online bill payment initiatives.

Before that, Anthony was with Xerox Corporation where he managed supply sales performance of a district sales force with responsibility for major account business development, penetration and expansion across all vertical markets. Anthony also was a principal and strategic consultant to Electronic Access, an Internet start-up which was awarded a ten-year contract with the State of Montana to provide online lien services to the Department of Motor Vehicles.

Mr. Morello holds and MBA from the Weatherhead School of Management at Case Western Reserve University in Cleveland, Ohio. He also attended sessions at the Czech Management Institute in Prague, Czech Republic, and the International Business School in Budapest, Hungary, as part of the MBA program. Anthony was also awarded a United States patent for a business method designed to link and facilitate exchange of online remittances for targeted merchant offers.

Jessica Turner Biography

Jessica Turner leads the US Market Corporate and Government Institution Business Development Group. In this role, she is responsible for identifying new business opportunities and leading partnerships that align with MasterCard’s strategic roadmap. Ms. Turner has had particular success in the Technology and Mobile industry. Prior to MasterCard, Jessica Turner spent her time in banking at Capital One and loyalty with Affinion Loyalty Group.

Paul Moreton Senior Business Director Mobile Payments.

Paul Moreton is the Senior Business Director for Mobile Payments at Capital One. In this role, he leads Capital One’s mobile payments strategy, partnerships, and directing development of mobile payment capabilities. At Capital One, Paul’s responsibilities include defining the business and technology concepts for mobile development through researching technology and partnership options, analyzing business and mobile technology, oversight of customer and market research, and developing business strategy. Paul maintains relationships with the leading mobile payment players (operators, mobile device manufacturers, mobile operating systems, and Trusted Service Managers) and payment networks as well as innovative start ups.

Paul joined Capital One in 2011 with over 13 years of expertise in mobile software and mobile commerce. Previously, he was the Director of Global Payments and Product Management for Nokia’s Digital Commerce Platform. Paul also led Quickoffice (Mobile Office Suite) for over 8 years Vice President of Product Management and General Manager.

Paul attended the Owen Graduate School of Management at Vanderbilt University for his MBA. He also holds a Bachelor of Science in Mechanical Engineering from the University of Alabama. He currently lives in Virginia with his wife and two children.

Niti Badarinath is currently Head of Mobile Banking and Emerging Payments at US Bank. Based in San Francisco, he has been with the Bank for about 3 years now, and is responsible for

• Defining the overall digital payments and mobile banking strategy
• Driving development of the Bank's p2p, wallet and money movement capabilities, and innovating in the remote/proximity payments and merchant POS space
• Building the mobile banking tablet/smartphone apps
• Driving adoption & usage of the mobile channel

Prior to this, he was part of the Global Digital Banking group at Citi, where he was a key leader in the definition of their online & mobile strategy.

With over 20 years of experience in management consulting and financial services, he is focused on customer-focused innovation in the digital space.

Mary is the EVP and Research Director of Mobile Financial Services at Javelin and has been actively involved in advising mobile and multichannel strategies for Javelin clients for the past seven years. She focuses on the intersection of mobile technology, financial services, and payments from the customer’s perspective.

Mary also brings a decade of direct financial experience to her clients. Prior to Javelin, Mary worked for Wells Fargo Bank in commercial banking, providing comprehensive financing, services and risk-management plans for businesses.

At Wells Fargo, Mary co-supervised a $650 million portfolio of commercial, consumer, and real estate loans for 35 retail branches, five business-lending centers and one real estate loan center. She focuses on the psychology of how consumers make decisions to spend money.

Richard K. Crone leads Crone Consulting LLC, helping retailers, billers, financial institutions, payment networks, processors, start-ups and investors transform payments from a cost of business to revenue-producing new lines of business.

In his 32-year career in financial services, he has focused on harnessing the technological innovations that have shaped the industry, from the introductions of ATMs, home banking, Internet commerce, and Electronic Bill Presentment and Payment, to today’s Mobile banking and payment developments.

Mr. Crone has helped define the mobile commerce strategy for leading retailers, financial institutions, wireless carriers, payment processors, large recurring billers, card issuers, device manufacturers and technology start-ups. Crone Consulting, LLC has performed due diligence on many of the largest M&A deals and tier-one venture-backed investments in online “alternative payments” and the mobile commerce arena. Deep knowledge of this emerging market is due to Crone Consulting, LLC’s ongoing, extensive primary research of more than 100+ different mobile financial service options deployed both domestically and abroad. Additionally, Crone Consulting closely monitors another 40+ companies concentrating in the so called “alternative payments” space.

Crone Consulting, LLC’s Payments Optimization practice has assisted retailers, financial institutions, and large recurring billers achieve 10 – 30% reductions in costs by managing the payment type mix while boosting customer satisfaction and loyalty, plus identifying new revenue opportunities by developing new payments “products” and markets with innovative customer self-service strategies. The firm’s Best Practices Benchmark Database™ provides clients with insight that is unmatched in the industry, helping to streamline the consideration of electronic and mobile payment options and defining unique leapfrog mobile payment and customer self-service strategies.

The son of two bankers, Richard Crone spent the early years of his career at Unisys marketing transaction processing systems, followed by eight years with KPMG Consulting as a Senior Manager where he founded the firm’s Center for Electronic Commerce. He led Home Savings of America as Senior Vice President & Director of Electronic Banking in their successful release of online banking with Microsoft Money and Intuit's Quicken.

Mr. Crone drew upon his extensive payment and remittance processing experience to envision and launch the first Electronic Check Service for the Internet, CyberCash’s PayNow™. His consulting client list is a virtual who’s who in retailing, electronic commerce and financial services. He was part of the founding team, and served on the Board of Directors of edocs, the preeminent supplier of customer self service and Internet bill presentment and payment solutions, from the company’s inception until it was sold to Siebel. It now forms the basis of Oracle’s Self Service Division. Mr. Crone holds a Master of Business Administration degree, beta gamma sigma, and a Bachelor of Science degree, cum laude, from the University of Southern California.