Andrew Tse, MD, PurelyGadgets
Improving The User Experience Through Onsite Search Analytics Think Tanks
Annabel Kilner, Business Development Manager, mydeco.com
Drawing Upon The Strength Of Your Affiliate Marketing Partners
Ashley Friedlein, Internet Author; CEO, Econsultancy
Unlocking The Value Of Social Commerce To Contribute To Your Bottom Line
Carine Moitier, COO, Bivolino.com
Top 10 Lessons From 10 Years Of Experience As An European e-Commerce Pioneer
Christian Holtmann, MD, Quelle ContactGruppe
Award-Winning Service Excellence As The Key To Lifelong Customers At Quelle
David Harding, Customer Acquisition Manager, Argos
Leveraging The Power Of Your Website To Drive SEO
Rob Fountain, Marketing Programmes Manager, Brierley Europe on behalf of David Oliver with Hertz Europe
Effective Online Marketing In Tough Times: Focusing On Customer Retention Look Like?
Depesh Mandalia, E-commerce Development Manager, Warner Leisure Hotels
Translating Raw Customer Journey Data Into Gold Nuggets Of Personalisation
Erick Barney, VP of Marketing, Motorcycle USA, Motorcycle Superstore
Using Your Email Strategy To Drive Business To Your Site
Greg Kelton, Managing Director, Optimost EMEA
Chairperson's Remarks
Markus Schilling, Head of eBusiness Solutions, neckermann.de GmbH
Enabling Informed Purchasing Decisions Through Advanced Online Product Presentation
Nico Jung, Teamleader eBusiness Concepts, neckermann.de GmbH
Establishing An Online Community And Video Content At neckermann.de To Further Customer Engagement
Nile Younis, Business Development Manager, GlobalCollect
Introducing Real-Time Banking
Patti Freeman Evans, VP, Research Director, Forrester Research
Capitalising on the Changing Shopping Behaviours of European Online Customers
Senthuran Srinivasan, Account Director, EMEA, Yesmail
Optimising Email Response Rates with Email Design
Tim Callan, Vice President SSL Product Marketing, VeriSign EMEA
Retail Therapy in a Recession – Where Have All My Online Customers Gone?