A strategic marketeer with twenty years commercial marketing experience in both blue chip and private equity backed online businesses, Alistair is currently Chief Marketing officer for On the Beach, a private equity backed online retailer of beach holidays. Alistair sits on the OTB board and oversees the brand, customer acquisition, online conversion and CRM. Alistair's previous roles include Marketing Director at lastminute.com and Deputy Managing Director of Euro RSCG Interaction (part of the Havas communication group), one of the largest digital marketing agencies in the UK
Andrew has over 13 years’ experience in the Internet and ecommerce industry. At farfetch.com he runs the online marketing, product, technology and operations teams and is a member of the executive board. He joined from Cocosa.com, a premium fashion private sale business which he founded and ran as Managing Director. Prior to that Andrew headed up Category Development for eBay in Australia whom he joined from Peoplesound.com, an online music startup in London, where he was Business Development Director. Andrew began his career in strategy consulting with Gemini Consulting and holds a BA from Oxford University and an MBA from INSEAD.
Prior to starting A Suit That Fits, David graduated from Imperial College London, in Computing. He then joined his brother in starting up a recruitment company in Cambridge. David left to pursue his interest in systems and software, working in IT for a leading recruitment company and quickly graduating to becoming IT manager. In 2006, David met up with old school friend Warren and together they realised that, in combining their love of suits, passion for business, and complementary skills sets, they could reinvent the way that people think about ordering a suit. A Suit That Fits started as the world's first online tailoring company and now have 34 locations nationwide whereby men and women can design their own bespoke, ethically-made suit, shirt or overcoat.
David Kohn is Multichannel Director for Snow+Rock Group, the leading winter sports and outdoor activity specialist retailer in the UK. David has over 20 years frontline commercial and e-Commerce leadership experience with some of the UK’s top retailers, including WHSmith, Waterstone’s, Blacks Leisure Group, Borders UK and Woolworths (when they were profitable!). He’s now responsible for driving the multichannel growth strategy for the Snow+Rock Group’s three specialist fascias, Snow+Rock, Cycle Surgery and Runners Need. A keen sportsman himself, he enjoys working for Snow+Rock, but most of all enjoys the staff discount.
Gracia is the Ecommerce Director for Hobbs. She has a Masters Degree in Sinology and Business studies from the Leiden University in the Netherlands. Previously she spent 5 years at Topman heading up their global ecommerce department. In this capacity she launched international websites in a multitude of countries and was responsible for their multi-channel strategy and international partners both on and offline. In 2007 Gracia spent a year at the luxury fashion company Burberry to set up their ecommerce marketing strategy. Gracia was part of the first wave of ecommerce start-ups back in 2000, securing venture capital investment for her own dotcom company and has been instrumental in the launch and successful sale of various other private online companies. She regularly speaks on conferences and is often part of panels in industry summits.
Jeremy took the eCommerce reins at Dixons Retail in August 2011, and has overseen significant developments in the retailer's multichannel offer including the introduction of cross channel shopping, responsive design websites and an advanced digital marketing programme. Online accounts for a significant and growing portion of Dixons Retail sales, and multichannel incentives for store colleagues have helped to increase reserve and collect and online sales from within stores. Jeremy previously led Dixons' computing business, and other Directorship roles include several years seconded to the Nordics and Central Europe covering Purchasing and Marketing disciplines.
'Jean-Jacques (JJ) is the Group CIO and member of the executive committee at Travis Perkins plc where he is accountable for Technology, Multichannel and Business Process Improvement. JJ was previously at Tesco plc where he held the role of dot com CIO and General Merchandise Change Programme Director. He led the transformation of the grocery online business (www.tesco.com, grocery & wine) into a multichannel player leveraging mobile and made the business international. He also led the design, build and implementation of Tesco 's marketplace (www.tesco.com/direct and clothing) and club card online which is equipping Tesco to compete much more effectively against the likes of Amazon. Prior to that he was the Group CIO for Kingfisher plc, where he established and led a shared service centre for IT that combined twelve technology teams across multiple geographies and drove the multichannel agenda, including Screwfix.com.'
Jon has over 13 years of experience from online retail giants Amazon and Play.com, where he was involved in many projects, such as the first iteration of ebooks in 2001, the development of Amazon’s pricing and free delivery strategy and the setup of the Business Intelligence unit at Play.com. At Surfdome.com, Jon is responsible for marketing, third party sales and all initiatives with regard to the website, whether that is conversion, mobile or international. As the ultimate lifestyle store, Surfdome stock over 750 brands and 30,000 styles, catering for tiny toddlers to active adults.
Justine Roberts is Founder and CEO of Mumsnet an online community of parents sharing advice, support and product recommendations. Over the last 13 years it has grown into the UK’s busiest and most influential network for parents with over eight million visits a month. In February 2013, Justine was listed number 7 in BBC Radio 4 Woman’s Hour’s Power List of the 100 most powerful women in the UK today. Justine was voted Red Magazine’s Red Hot Woman in 2010 and was also included in the Guardian’s 100 most influential people in the media.
Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken). Nicola has now worked for BT for 22 years. She has done a number of jobs around the BT business, including research, user interface design, customer service and business consulting.
To initiate and implement major organic business development projects for the N Brown Group, to identify, evaluate and lead acquisitions and to co-ordinate the groups strategic planning. Within this role, launched the Simply Be brand into Germany and the USA, as well as taking this catalogue and internet brand to the high street with the development of a store concept. Led the Acquisition of High and Mighty and Figleaves.
Robin joined the Partnership in 2005 initially in Business Development in the Corporate Centre before moving across to Waitrose in Commercial Finance, succeeding Rob Collins as E Commerce Director in June 2010. Prior to the Partnership Robin worked in the Venture Capital industry and has a background in Corporate Finance and Strategy from his time at PWC (he is an ACA) and Diageo
Robyn joined Dixons Retail in 2010 and played a pivotal role in the transformation of commercial processes and operations to facilitate considerable multichannel growth. For the past 12 months as a member of the eCommerce Management team, Robyn has led significant platform and business change at Dixons including Europe's first migration of a major retail website to responsive design technology in response to changing customer trends. Robyn is an Insead MBA graduate and has extensive experience in people, project and supplier management.
With over 8 years’ experience in CRM database, email and mobile marketing, Ryan was a founding member of the RAPP Data function in the London agency and understands how to get the most out of customer data and message delivery platforms, and how data can be used to ignite creativity. Having led award-winning projects which integrate offline, email, mobile and social channels, Ryan likes cool new technology. He also knows that unless you can use it to make the customer experience more relevant, more engaging, and easier to interact with, there is no point using it. Ryan has recently gone client side and heads up the CRM and Loyalty functions for Mothercare and Early Learning Centre. Previous experience covers a range of industry sectors, with clients including Virgin Media, Barclaycard, Open University, Bacardi, ESPN, Skype, Best Western Hotels, LOVEFiLM, Dixons Retail and Cancer Research UK.
SHIVANI TEJUJA is a leading ecommerce and multi-channel expert. A graduate of London Business School and the University of Pennsylvania, her dazzling career trajectory includes senior management roles and directorships at a host of major brands in the US and Europe, including Microsoft, Starbucks, Amazon, Expedia and Voyages-sncf.com - Expedia's joint venture with the French national train operator. Since August 2012, Shivani has been Multi-channel Director of New Look, strategising this dynamic fast-fashion brand's customer experience across platforms.
Steve joined BBC Worldwide as Senior Vice President, eCommerce in late 2011. In this role Steve leads the commercial and product development across BBC Worldwide’s eCommerce offerings. Prior to this role, Steve held the position of eCommerce Director at Game Group where he was responsible for delivering significant growth across the group’s global eCommerce properties. In his digital career, spanning some 16 years, Steve has also helped Marks & Spencer pioneer its successful eCommerce service, been a senior online marketer for LloydsTSB, General Manager and Managing Consultant for Nedstat UK and dabbled with a dotcom start up. Steve is passionate about using technology to make retail more relevant and effective and has pursued this passion from the start of his career as a Graduate Trainee in FMCG retail.
Stuart joined Schuh in 2012 as the Deputy Head of Ecommerce, where he is responsible for the day-to-day operation of the website, as well as helping to steer its future direction. Prior to Schuh he was the Ecommerce Operations manager for AllSaints, responsible for the maintenance, testing and hosting of their collection of websites. Stuart worked for AllSaints for four years, helping launch their US online presence, their multi-lingual offering and their mobile site. Stuart brings his strong technical background to Schuh’s ecommerce team to help the ecommerce presence innovate and grow. Prior to this, Stuart worked in bricks & mortar retail, including managing an outdoor shop and department management in Safeway.
Consulting of all Otto Group Companies with focus on Marketing, Sales, Assortment and Strategy; organisation of Know-how Exchange for the Otto Group; development and maintenance of the DACAPOi Best Seller data base.
Alex Keith is eCommerce Sector Manager at Akamai Technologies. Having joined Akamai in 2003, Alex manages strategic relationships with some of the UK’s largest retail and travel companies, including comparison sites, airlines, pure online retailers and mobile phone operators.
With 14 of the Top 20 UK retailers and 98 of Internet Retailer’s Global Top 100 as Akamai customers, plus strategic partner alliances, Akamai is well placed to discuss international expansion and considerations relating to web site performance, availability, security, content adaptation and localisation.
Carin is Chief Marketing Officer at Usablenet, the global leader in mobile and multi-channel technology and a pioneer in mobile usability. She is an experienced marketer with a diverse background and over 15 years’ experience in brand-building and strategic marketing communications. Carin’s career experiences include running an independent brand consultancy as well as brand leadership roles in Fortune 500 companies. Her industry experience includes working with brands such as Johnson & Johnson, UPS, KKR, JPMorgan Chase, Citi Group, Manpower and Pepsico. Prior to joining Usablenet, Carin was Executive Director of Corporate Branding at Landor Associates, a leading global brand agency and part of WPP, the world’s largest advertising and marketing services group.
As StrongMail's director of customer success, Hari Saini helps leading brands successfully leverage social media and referral marketing strategies to acquire new customers, identify influencers and foster brand advocacy. With an 18-year career in technology and marketing, Saini has unique insight into how new channels and tools can increase customer satisfaction and revenue. Prior to StrongMail, Saini has held marketing and sales management positions at Cheetahmail, Responsys, SurfControl and SCO Group. Saini holds a BS degree in Combined Science (Physics/Computer Science) from the University of North London.
Tom launched Shutl in ‘09 to solve delivery for ecommerce. Shoppers can choose to have their orders shutl’d to them either within minutes of purchase or at a time of their choice. Shutl delivers 24 hours a day, 365 days a year and can be offered for a comparable price to standard delivery, often even for free. The service has been live in the UK for 3 years and now operates across 50+ towns and cities, serving many of the UK’s major high street retailers. Shutl launched in North America in Q1 2013. Prior to Shutl, Tom founded eCourier.co.uk in '03, exiting in '08 when TNT Express acquired a majority stake in the business.
Daniel has worked as a Managing Consultant at Maxymiser since December 2011, specialising in testing, personalisation and cross-channel optimisation for the retail industry. With 14 years’ experience consulting to FTSE 100 companies, Daniel has extensive knowledge of online marketing and analytics, implementing successful optimisation strategy’s. As Head of Retail at Maxymiser Daniel has experience with a variety of clients selling anything from power tools to diamond rings; this diversity and knowledge of the industry places Daniel as an expert thought leader in this space.
Will is responsible for providing expertise in multichannel customer engagement. Will works with leading companies to help them better understand customer interactions across multiple channels, and, by applying HP Autonomy technology to their customer data, derive actionable insights that deliver measurable ROI.
Prior to Autonomy, Will worked for Amazon’s Merchant Services division. Will led a team driving recruitment of key retailers to Amazon’s 3rd party retail channel (“Amazon Marketplace”), adoption of Amazon’s outsourced logistics services, and launched Amazon Webstore, Amazon’s SaaS-based, white-label ecommerce platform.
Prior to Amazon, Will worked for leading financial data company Hemscott (since acquired by Morningstar), providing expertise in creating bespoke corporate and investor relations websites that enable publicly listed companies to communicate effectively to their diverse stakeholder groups.
Demandware General Manager - EMEA, Jamus Driscoll, is responsible for leading the company’s EMEA-region. He joined Demandware from Oracle Corp., where, as Director of Marketing, he was a member of Oracle Retail's marketing steering committee and leader of the marketing teams for Solutions Marketing and Customer Marketing. Prior to Oracle, Mr. Driscoll was at ProfitLogic, Inc., a provider of enterprise merchandising software, where he was the Director of Solutions Marketing responsible for positioning and marketing to primary enterprise customers. Before joining ProfitLogic, Mr. Driscoll served as Industry Marketing Manager at Ascential Software, a provider of enterprise data integration solutions, and was responsible for market analysis, strategy and go-to-market tactics for the financial services industry. Driscoll holds a Bachelor's degree in English from Haverford College.
After joining Overstock.com in 2005, Ed filled a variety of roles, driving major initiatives and improvements in customer service, marketing, IT, and supply chain. As the Director of International Business from 2009, he leads the development and implementation of a comprehensive strategy for international expansion, including transformative efforts addressing supply chain and customer experience. Before Overstock, Ed enjoyed a varied career, serving as a U.S. Army officer, working for the City of Philadelphia, and marketing for IBM. Ed earned a bachelor’s degree from the U.S. Military Academy at West Point and an MBA from Cornell University.
Originally coming from a technology and finance background, Roger is a start-up veteran and has held several director positions in the internet/technology sector.Roger has delivered large scale ecommerce and content management solutions for large multi-national companies. Roger holds a BSc and an MBA from Cranfield School of Management. Working with some of the industries brightest minds Roger co-founded Peerius with the view to providing a platform that would enable ecommerce sites to increase revenue significantly through improved personalisation, actionable data insights, navigation and search. Roger has received a number of awards for technology innovation.
In his role as VP of Marketing Don works with online retailers, industry analysts, consultants, law enforcement and trade associations to determine best practices, trends in the market place and the latest threats to ecommerce businesses. Don has been a regular speaker on fraud topics at several industry events in the U.S. and Europe including: Merchant Risk Council, CardNotPresent.com, Shop.org, MasterCard Academy of Risk, eTail and Internet Retailing conferences.
Mr. Whiteman has 20+ years of strategy, marketing and technology experience in a variety of industries. His expertise includes multi-channel marketing, technology strategy, and operations. As Senior Vice President of Client Services at MotionPoint, Mr. Whiteman and his team advise many of the world's largest retailers. Their methodology combines proprietary data, technology and a process which is proven to drive superior results for companies seeking to grow by penetrating new markets around the world.
Mr. Whiteman previously served as Executive Vice President of multi-channel specialty retailer, Divers Direct, and as an Engagement Manager at the international consultancy Accenture.
Mr. Whiteman holds both a Bachelor's Degree in Economics and an MBA from the University of Michigan.
Jeff Lunsford brings nearly 20 years of experience as a technology and Internet executive, with a successful history of taking companies public. Jeff previously served as the president, chief executive officer and chairman at Limelight Networks (NASDAQ: LLNW), which he joined in 2006 before taking the company public in 2007 as part of a $240M initial public offering (IPO). Prior to Limelight, Jeff was the CEO of WebSideStory, a SaaS-based web analytics pioneer that is now part of the Adobe Marketing Cloud via acquisitions by Omniture and Adobe Systems. Jeff helped take WebSideStory public in 2004. From 2002-2003, Lunsford was the CEO of TogetherSoft Corporation, a software development tools company that was sold to Borland Software. From 1996-2002, he was the senior vice president of corporate development for S1 Corporation, a provider of customer interaction software for financial and payment services. A former naval aviator, Lunsford received a B.S. in Information and Computer Sciences from the Georgia Institute of Technology.
Over the last 15 years Adrian has been involved in Marketing technology either as client side, agency side or in marketing technology. Currently Adrian is Managing Director at Ensighten where he runs the EMEA division of the innovator of Real-Time™ Tag Management Systems and online customer engagement technology that optimizes website performance and digital marketing agility. Having successfully built a competing company, SiteTagger, in the space Adrian moved to Ensighten last year and has grown the business to over thirty global blue chips in EMEA, including Thomson Holidays, Expedia, Premier Inn, American Express and Capital One. Prior to joining Ensighten Adrian has held senior positions in many of the fastest growing start ups in technology sector; Omniture (Adobe), Siebel and Oracle.
John Dawes brings over twenty years experience in defining and delivering enterprise software products. John joined Tealeaf in 2004 after leading product teams at Netscape, Adobe, Microsoft and a number of software startups. John also has extensive ecommerce experience from managing a large automotive e-commerce site while at Greenlight (acquired by carsdirect) and Netscape's web and application server product line.
John holds a bachelor's degree from Dartmouth and a Masters in Computer Science from Stanford University.
Olivier brings to Merchantry 12 years of management and sales experience, developed through diverse roles in the high tech and Internet sectors. Prior to joining Merchantry, Olivier lead a team of account managers at Skrill (previously Moneybookers), working with the largest LET (Leisure and Entertainment) customers. He also spent multiple years as a senior account executive for Nortel Networks (now part of Avaya) in Canada, working with customers in the education, hospitality and retail industries. Olivier is frequently sought out for his thoughts on future trends; he is a co-founder of the future-focused research group, 5Deka, and a member of the TechCast think tank expert panel. Olivier received an MBA from INSEAD in France and Singapore and a BBA from HEC Montreal.
As Director of EMEA Marketing at Lithium Technologies, Prelini is responsible for leading the European marketing efforts in one of the most dynamic social customer experience company’s in the world. With over 17 years marketing experience, Prelini has led marketing initiatives for major blue chip companies such as Lotus Software, IBM, Zurich Financial Services, COLT Telecom and Adobe. Prelini holds a Masters of Science (in marketing) specialising her research in Customer Experience Management. Lithium helps companies change and infuse behaviours of engagement with their customers across all interaction points. With over 300 customers globally and 30+ million users, Lithium continues to be the social experience software platform of choice.
Retail Digital Marketing Expert leading a specialized team of subject matter experts working with Internet Retailer 500 accounts on their digital strategies and capabilities. Thought-leader providing content for blogs, white papers, social media and speaking engagements.
Helen has over 20 years' experience in retail, having held a number of senior positions within software providers who supply technology solutions to the retail market.
As SVP Retail for EAME at Micros, Helen leads a team of multi-channel retail experts focused on working with the growing number of MICROS clients across the region to develop next generation eTail technology.
Matthew is responsible for all aspects of the customer journey, from the homepage to checkout. Using the principals of user centred design to drive up conversion of an industry leading white labelled website. He manages all on site development, design team, content team and multimedia teams
Gavin began his career at Quantum Business Media, working on a large Business to Business portfolio that targeted the licensed on trade. Over the next 5 years, he worked across various client facing and account management roles to reach the position of Commercial Manager at CMPI part of United Business Media, whereby he was instrumental in enhancing and evolving a portfolio of products comprising of many publishing, online and face to face propositions. He moved from CMPI to Affiliate Window, the UK's largest and most advanced affiliate network. As Commercial Director, he developed the sales and commercial divisions including overseeing the sales expansion into the US post acquisition of buy.at. His core strengths lie in developing business strategies surrounding growth core objectives, has managed large sales teams, and is an experienced business and commercial head across various sectors and markets.
Elias Mouybayed, Head of Sales EMEA for Certona, has a 16 year results oriented background in the technology industry. He manages business development for Certona’s European based organisation and is in charge of growing sales and strategic partner relationships.
Prior to Certona, Elias was instrumental in developing business for many early stage venture funded technology companies with a focus on entering and growing in Europe, and has co-founded and served as partner on a variety of successful ventures.