Best Buy are leaders in co-creating he experience with their customers through engagement and superb multi-channel integration. Actively moving into the European market.

John Thompson is the senior vice president and general manager of BestBuy.com, the wholly owned Internet subsidiary of Best Buy Co., Inc., a multinational retailer of technology and entertainment products and services. Thompson, named one of the “75 Most Powerful Blacks in Corporate America” by Black Enterprise (February 2005) and recipient of the Career Achievement Award from the retail systems group (April 2006), is responsible for all aspects of the business unit, including operations and P&L.

Thompson joined Best Buy as senior vice president of supply chain and business systems for Best Buy stores in April 2001. Prior to joining Best Buy, Thompson was chief information officer and senior vice president for customer service, information systems, distribution, logistics and e-business functions at Liz Claiborne, Inc. Thompson also spent several years at Goody’s Family Clothing, Inc. where he was chief information officer and executive vice president of merchandise planning and logistics. Prior positions include vice president of information systems and distribution for the Lee Apparel Company, a division of the VF Corporation and co-founder of Quick Response Services, Inc. He spent 15 years at General Electric Company with increasing levels of responsibility in marketing, logistics, finance and operations.

Thompson currently serves on the board of directors of.Best Buy Children’s Foundation, Voluntary Inter-Industry Commerce Standards (VICS), Belk Department Stores, BRAG (Black Retail Action Group), Walker Art Center and the Urban Ventures Leadership Foundation. Thompson has a bachelor’s degree in business administration from Mercy College.

Schuh is best known fo their phenomenal back-office systems and advanced stock control system 'shark'.

Schuh is a respected player in the UK fashion footwear market. Colin Temple has been part of the Schuh story since 1990. In 1994 he headed a management buyout, which kept the business in private ownership. As MD he has seen it become a major footwear player in the UK both online and offline.

Colin’s retail career started as a butcher’s lad when he was 12, studied retail and marketing at Newcastle Polytechnic and went on to Woolworths as a management trainee, becoming a merchandiser at their London HQ. From there he joined Schuh and was appointed MD in 1992.

Argos celebrated it's 35th birthday in 2008 and was the first UK retailer to implement an online Check & Reserve service.

Jim Clear heads up Argos’ multi-channel marketing and trading team and has been with the Argos multi-channel/ecommerce team since 2003. Jim’s current role includes promoting its multi-channel offering via search and affiliate marketing, online advertising and email marketing as well as improving conversion and sales once customers reach the Argos website.

Argos is the most visited online high street retailer in the UK and generated £900m of online sales in its last financial year, which represented 21% of total Argos sales.

Prior to his time at Argos, Jim has worked in a variety of other marketing and buying roles in the retail sector, including nearly six years at Dixons Stores Group.

The Book Depository focuses on exploiting the long tail and has the largest breadth of titles available in the world. Kieron was head of online at Waterstones, GAME and BCA.

Kieron is Managing Director of The Book Depository, the UK’s largest dedicated online bookseller - offering the largest range of titles in the world, available for dispatch within 48 hours. Founded in 2004 to make ‘All Books To All’ they focus on selling ‘less of more’, differentiating itself from other retailers who increasingly focus on bestsellers. Having forged unique publisher and supplier relationships, they have the ability to dispatch over 1.8 million titles within 48 hours, with free worldwide delivery, enabling customers to find the books they want. As the world’s fastest growing bookseller, The Book Depository saw the last 12 months’ sales topping £40m, despatching up to 100,000 parcels a week worldwide, they were fifth in this year’s Sunday Times Fast Track 100 companies.

Prior to joining The Book Depository, Kieron headed up the innovative start-up BookRabbit.com which aimed to combine social-networking and book buying, he was Head of Online at Waterstones.com - helping to set up the site in 2006, Head of Online Operations at GAME Stores Group; Europe’s largest video games’ retailer for three years, Head of Online at BCA, and he set up the web site for Ottakar’s in 1999 before that was a book shop manager for Ottakar’s and in various management positions at WHSmith retail.

Kieron has an MBA from the Open University and has written for journals including The Bookseller and Philosophy of Management.

Isabella Oliver have been around for 5 years with an 83% year-on-year compounded growth rate. They are known as a most effective 'fast follower' amongst Internet retailers.

Geoff van Sonsbeeck is Co-Founder and Chief Executive of Isabella Oliver, an award winning international luxury women’s fashion brand with its roots in designer maternity wear. The company launched in 2003, has been double digit profitable from year one. Isabella Oliver has already become the fastest growing and largest specialist maternity wear company in the UK. Having expanded into new geographic markets (US, Europe, Canada, France, Australia and New Zealand), the company continues to grow at a phenomenal rate. This year, Isabella Oliver has expanded into another new market with its first non-maternity collection; aptly named Isabella Oliver 365.

Before setting up his own company, Geoff obtained ten years of international blue chip experience at Heineken and Shell. He holds a Masters degree in Business Economics, completed his postgraduate degree in Finance, and speaks several languages. Father of three; Geoff is married to co-founder Baukjen de Swaan Arons. He enjoys cooking, food and wine, and spending time with his friends and family.

Patti serves eBusiness & Channel Strategy professionals. She is a leading expert on multichannel retail strategy, with 19 years of diversified experience, expertise in creating customer-centric ecommerce sites, integrating channels effectively, developing innovative marketing initiatives, and ensuring high-standard customer service and order fulfillment operations.

Patti was formerly a research director at JupiterResearch. Before joining JupiterResearch, she held leadership positions with leading internationally known companies like Bloomingdale's and Godiva Chocolatier. Most recently, she was director of shopping services with bloomingdales.com, where she touched on all aspects of the multi-channel retail business. Brought on board to create and launch Bloomingdale's Bridal Registry Web site with WeddingChannel.com, Patti directed all aspects of the business, from concept to implementation, including backend customer service and store integration issues. In her previous capacities at Bloomingdale's she led the international marketing Department and implemented award-winning multiple-media marketing and retention programs. Further, Patti has done project work to develop interactive educational products for adults and children.
Patti has been quoted in major media outlets such as The Wall Street Journal, The New York Times, The Chicago Tribune, and Business 2.0, as well as in industry publications such as Internet Retailer and Executive Technology. Patti has also appeared on NBC Nightly News, CNBC, BBC, CNN, NPR, PBS, Fox Business News Network, and BNN.
She has taught eCommerce at the Fashion Institute of Technology in New York City and is also the vice chairman of the board of directors for Shop.org, a membership organization that serves the online and multi-channel retail community and a division of the National Retail Federation.

Patti earned a B.A. in business management and studio art from Franklin and Marshall College.

Martin knows about all major flaws and best practices in multi-channel retailing in Germany. Germany has one of the most severe data legislation in Europe but still attracted companies like Boden, Charles Tyrwhitt, Wrap London, David Nieper and Simply Be.

Martin Gross-Albenhausen, born 1968, is Editor-in-Chief of „Der Versandhausberater“, the leading German Magazine for the mail-order industry. He is also founder and partner of the German Mail-Order Convention and the German Mail-Order Institute. Since 2008, he is member of the Board of the German Institute for Mail-Order-Innovation. He is member of the Jury of the American Catalog- and Multichannel-Awards.

Martin holds a Master in Modern History and Media Sociology. After a distinguished career in the Newspaper and publishing Business, he joined Rentrop Publishing Group in 1997/1998 as Group Publisher of the Business Information Services.

Erick has focused extensively on natural search, search attribution and affiliate coupon 'piggybacking' in 2008 and has may practical insights to share.

Erick has focused extensively on natural search, search attribution and affiliate coupon 'piggybacking' in 2008 and has many practical insights to share.

Now in his 9th year with Motorcycle Superstore, Erick has been onboard for most of the ride. He has built the company’s marketing structure and strategy from the ground up. As the VP of Marketing, his responsibilities include overseeing all marketing channels, on and off-line. Erick received a Marketing degree from Southern Oregon University in 1999 and enjoys street and dirt motorcycle riding in his free time.

Argos is the most visited online high street retailer in the UK and generated £900m of online sales in its last financial year, which represented 21% of total Argos sales.

Dave Harding is the Online Customer Acquisition Manager for Argos.co.uk and has been with the Argos Multi-Channel/ecommerce team since Feb 2006.

Dave’s current role involves developing Argos’ online customer acquisition strategy and promoting Argos’ multi-channel offering through various acquisition channel including affiliates, search engine marketing, online advertising and shopping comparisons. Dave’s role is heavily focused on growing sales and acquiring new customers through each of these acquisition channels, whilst maintaining a profitable ROI.

I have had one previous role within the Argos multi-channel team prior to my current role. Prior to joining Argos I completed a degree in Accounting & Financial Management during which I also held a placement role with Vauxhall Motors in their customer service team.

B&Q is set to offer customers an online service to check stock levels and reserve items at all its stores this year.

Jonathon joined B&Q as Director of Multi Channel in January 2007. His current accountabilities are to drive the companies Multi Channel strategy. These include the development of the digital offering through diy.com, the extension of our Home Delivery and Reserve & Collect propositions to ensure customers can get the right products at the right price, when and where they want them. In addition he leads CRM, online and direct marketing strategy plans and their successful implementation.

Prior to B&Q Jonathon was Head of eChannels for Aviva looking after online marketing and site development for their portfolio of brands including RAC, Norwich Union and BSM. Jonathon joined Aviva from Coca Cola where he drove the European Marketing strategy, delivering a portfolio of brand and FMCG campaigns. Before this Jonathon was a senior member of the British Airways marketing team, his roles at BA included defining the customer proposition for ba.com and it’s re-launch in 2000, UK trade and B2B marketing campaign management and delivery as well as a number of projects driving improved customer engagement, sales and cost savings.

Econsultancy just launched their new platform after spending 1,5 years on its in-house development.

Ashley is one of the most influential and connected figures in the UK digital marketing sector. As a recommendation for him on LinkedIn reads, “If Ashley doesn’t know it – it ain’t worth knowing.”

He writes for a range of publications and is the author of two best-selling books which have been translated internationally. Ashley speaks worldwide at industry events, as well as making media appearances to promote both his own company, Econsultancy, and the interests of the sector in general.

He founded Econsultancy in 1999 with business partner Matthew O'Riordan. This award-winning company now has over 80,000 members worldwide, and opened its first US office in New York in January 2009. Its members include the cream of international media, retail, cultural and financial service organisations, as well as government departments. Econsultancy helps its members learn, make better decisions, build business cases, find the best suppliers, accelerate their careers and lead the way in best practice via research reports, how-to guides, training and development, forums and professional networking.

After graduating in 1995 with a 1st Class degree from Cambridge University, Ashley started out working in digital TV. After a brief spell as Producer at FT.com, his career took him to digital communications agency Wheel (now LBi) where he rose to Lead Strategist and launched numerous multi-million pound websites.

Following the dotcom crash he spent a pleasant year in the South of France writing the first of two best-selling books on web management (40,000 copies sold world-wide, translated into 4 languages). He is 36, married with two children. In his spare time he enjoys photography, art collecting and a range of sports including skiing, walking, cycling and yoga.

Ashley contributes to publications such as Marketing Week and Revolution as well as the Econsultancy blog and his Twitter feed.

Besides RSS feeds and blogs, Koodos has been sporting widgets since early 2007.

Miriam Lahage serves as Chief Executive of koodos; a self-described cheeky upstart in the online fashion space. koodos is the new name for designer labels at great discounts of up to 80% off original prices, and is quickly becoming the place to net unbelievable designer bargains. Their selection of brands includes Chloé, Prada, Bracher Emden, Dolce & Gabbana and Fendi. koodos has featured in Grazia, the Evening Standard, The Daily Mail, Drapers, and Retail Week. koodos gives brands and distributors a clean channel to move their excess stock, whilst maintaining control of their brand integrity and pricing.

Prior to koodos, Miriam spent 22 years at The TJX Companies, Inc. where she was most recently vice president. Miriam joined The TJX Companies, Inc. in 1984 when it was a 120-store chain and was instrumental in developing the merchandising staff responsible for TJMaxx and Marshalls ladies apparel. Miriam served in various roles in merchandising; as a Buyer, a Merchandise Manager and as General Merchandise Manager, where she was responsible for $1.2 billion in profitable sales in 1300 T.J.Maxx and Marshalls stores.

JJB runs 340 stores, 7 websites and 2 TV shopping networks.

Lee is currently the Sales & Marketing Director for JJB Sports TV and is responsible for the online and direct response marketing at JJB Sports. This role also includes the integration of the groups contact centres and e-commerce sites to allow the increased focus on multi-channel retailing

Prior to the existing role and the acquisition of the Golf TV group by JJB Sports in 2006, Lee has been responsible for various projects including the establishment of 4 home shopping channels, day to day running of The Golf Channel UK and management of customer service & contact centres in the UK, Australia and United States.

Before joining the retail ranks, Lee spent 8 years in the retail travel and tour operator Industry.

Flowersdirect.co.uk markets 900 florists in the UK. Jonathan, as Dabs' Marketing Director, helped transition BT shop onto Dabs' e-commerce platform.

Jonathan Wall began his E-Commerce career at dabs.com when in September 1999 the decision was taken to transform the IT Catalogue Mail Order business into dabs.com. As Marketing Director Jonathan and his team was instrumental to the success of Dabs online and helped Dabs become one of the UK’s first and most successful pure-play online retailers.

In 2006 dabs.com was sold to BT Retail and as Marketing Director Jonathan helped with the integration of Dabs into BT and the transition of the BT Shop onto Dabs’ E-Commerce platform.

Jonathan left Dabs in September 2008 to become CEO at Flowersdirect.co.uk, one of the UK’s leading online florists. With its 900 member florists across the UK offering same day delivery of flowers and gifts, Flowersdirect are poised to become a strong challenger to the established hierarchy in the Floral sector and Jonathan is committed to ensuring that this is achieved.

James has a background in primarily analytical and strategic roles. Previous experience includes positions with British Airways and BT Retail. As the Marketing Director, James now runs the direct brand business for OctopusTravel on a global basis. He has an MBA from Manchester Business School.

Philip Rooke is the former Managing Director of SkinStore Europe and former COO of SkinStore.com, a leading Skincare and Cosmetics e-retailer based in the US.

Previously, he held positions as the Managing Director at eDiets UK; Director at Tesco.com; CEO at iVillage UK and Managing Director Carlton Online.

He has been working on Internet businesses since 1995. Prior to entering the Internet business his experience was in newspaper and women’s magazine publishing.

Screwfix Directare the UK's leading multi-channel supplier of screws, fixings and tools for the Trade with a turnover in excess of £250m.

Simon has been with Screwfix Direct for 5+ years, evolving from Direct Marketing Controller to Head of Marketing. He is responsible for all aspects of marketing from acquisition to retention, a spend of over £20m and manages a team of 50+ producing all communication material in-house. Over this time the business has grown by an average of 15%, a new channel has been introduced, the product range has doubled, and the customer base has increased by 20%.

Screwfix Direct are the UK’s leading multi-channel supplier of screws, fixings and tools for the Trade with a turnover in excess of £250m (www.screwfix.com)

Vincent is currently the MD at Vonage UK. He was previously responsible for the marketing and sales strategy.

He has been at Vonage since its successful launch in the UK in 2005 and has subsequently increased sales by 400% year on year with a cost per acquisition 30% lower than US market.

Amongst the many things for which he has been involved at Vonage, Vincent has created and communicated the company’s unlimited international plans, launched a digital-led, cross-media brand campaign which resulted in and uplift of aided awareness from 1% to 50% in 4 months, and led integrated direct response activity (TV, press, outdoor, online, retail, telesales, PR).

Vincent has also been responsible for Vonage’s digital strategy, redefining the company’s PPC and SEO campaigns, negotiating straight CPA deals and significantly improving site usability. He was also behind Vonage’s Rev Emmanuel P Vonage viral campaign which achieved runner up status in Campaign’s “Viral of the Year”.

Prior to working at Vonage, Vincent has had extensive sales and marketing experience. He was VP, Strategy & Business Development at Universal Mobile (Universal Music Internet Group) and Director of Marketing and Communications at Vodafone Live! (Vizzavi France). His digital background includes consultancy work as well as a senior Group Marketing Director position at Lycos Europe.

Originally a catalogue retailer, neckermann has turned itself into one of Europe’s leading multi-channel retailers with a net turnover of 1,4 Billion Euro annually and 25 Million unique online visitors each month.

Markus heads the e-Business Solutions department since 2008 and in his role he is responsible for the conceptual design of e-Business activities and the User Experience Management at neckermann.de.

In this context his intention is to create an online shopping experience focussed on user-friendly processes and innovative applications to drive value for the customer, boost conversion rates and maximize ROI.

Prior to his current position he has led the eCRM-Systems-Team and was accountable for all eCRM, M- and T-Commerce activities. Furthermore he established an individual shopping experience to derive the most suitable offer for every online-shopper. He is also an expert of onsite search engines and played a key role in 2004 front end redesign project which was awarded as “Best Online Shop 2004 in Germany”. This prize was awarded by the Federal Association of German Mail Order Traders and the jury emphasized the onsite search process in particular.

Markus began his career at Neckermann.de GmbH in 2002 and has a degree in Business Administration. In addition he studied at the University of Technology in Sydney, Australia to broaden his extensive e-commerce know-how.

Argos’ Giant Jar viral campaign won three Precision Marketing awards.

Grant Baillie heads up Argos’ multi-channel customer retention team and has been with the Argos multi-channel/ecommerce team since Feb 2006.

Grant’s current role is a diverse one, looking after all existing customer marketing for the online channels, managing web analytics and maintaining Argos.co.uk’s Single Customer View database and customer contact strategy. A key element of this is email marketing and the focus to keep driving opportunities to increase/improve customer conversion from it’s 6m+ customer base.

Argos is the most visited online high street retailer and generated £900m of online sales in it’s last financial year, representing 21% of total Argos sales.

Prior to his time at Argos, Grant worked for 8 years in a variety of multi-channel CRM & Product Marketing roles for some of the UKs biggest brands including BarclayCard, Abbey and the Signet Group.

In a test of made-to-measure shirts, Which?, the consumer watchdog, found that Marks & Spencer’s £30 service was twice as good as a shirt from 40 Savile Row, using Bivolino.com’s patented customizing technology.

As an internet entrepreneur, Carine Moitier likes to share her expertise and advise with people and companies who consider e-commerce to be the crucial factor for successful future businesses.

Carine shifted from traditional Fast Moving Consumer Goods Marketing (Nivea, Tropicana) into the Internet hype end nineties as Bivolino.com ‘s Co-Founder. Survivor of the 2000 crash, she actually intensively runs this e-custom shirt ‘adventure’ as COO having won several national and international awards. As an innovator, challenger and early adaptor, she was able to reinvent Marketing being convinced that the ‘Prosumer’ will first socialize and then buy. Passionate about lifestyle and fashion, Carine is convinced that all senses (flavor, taste, …) could be expressed within virtual shops without abandoning the real world experience.

Carine holds an university MBA 1987, is Board Member of Thuiswinkel.org & Becommerce.be as well as expert for the European Commission DG Research. Cmoitier.com offers e-commerce expertise to the market as a consultant , speaker, teacher and advisor

Marko’s innovation team is developing new web and mobile experiences for travel and entertainment as part of the wider Travelocity and Sabre group.

Marko Balabanovic manages the lastminute.com labs innovation team in London, developing new web and mobile experiences for travel and entertainment as part of the wider Travelocity and Sabre group. Over time he has worked on technology innovation from different angles - academic research at Stanford University, commercial R&D at Ricoh and Xerox, and product design and engineering at early stage startups such as Betfair/flutter.com and Cellectivity.

Hertz knows there is a need to make it valuable for the customer but at a cost which is acceptable for the business.

David joined Hertz Europe as Head of Marketing Programmes in late 2007, managing loyalty tiers including #1 Club Gold, together with channel and external programme marketing support.

Before Hertz David spent nine years at Centrica plc starting with launching a home insurance business, then managing brands and advertising with Centrica’s Goldfish credit card.

In his next role he planned counter competitor strategy for Centrica’s British Gas, then his remit extended to retaining and growing value amongst 12m energy customers. David led initiatives defending market share which halved churn amongst selected customer segments.

Before Centrica David fought as a marketing mercenary armed with a Diploma in Direct Marketing in several different sectors:

• marketing consultancy with motor and telecoms companies

• managing direct marketing at Volkswagen Group, and in the emerging cable TV and telephone sector at Nynex CableComms

• driving sales through database marketing in mobile communications with DMC/AirCall

 A French and Economics graduate, David has presented at various conferences and has been a regular speaker on the Institute of Direct Marketing and The Institute of Sales Promotion Diploma courses. Outside work David has a busy home-life in St Albans as Dad to four children ranging in age from 4 to 14.

Sansom worked with the world’s second largest e-tailer, Otto Group, where he launched the innovative fashion brand, Oli.co.uk.

Neil Sansom is the marketing director at mandmdirect.com, the UK’s leading online discount fashion, sports and outdoor apparel retailer. He has 13+ years experience at the highest level of marketing activity and his role encompasses customer acquisition and retention, e-commerce and catalogue production for the £74m business.

Previously Sansom worked with the world’s second largest e-tailer, Otto Group, where, as Business Development Director, he launched the innovative fashion brand, Oli.co.uk. Wider experience includes marketing and commercial experience at Kingfisher, Freeserve and Littlewoods Shop Direct. Sansom was also responsible for Comet’s first e-commerce website and for building a multi-channel strategy for Shell International.

At mandmdirect.com, Sansom’s focuses on helping to grow the business and the brand to the next stage of its commercial development through its internet-based value proposition.

Mydeco turns its customers into affiliate partners through their user profiles consisting out of 3D room designs which are shareable on Facebook and other social networking sites, alongside widgets.

David was previously Vice President of European Business Operations at eBay Inc, where he lead a cross-functional team of over 2,000 people for four years. Prior to joining eBay, David was Chief Operating Officer at lastminute.com where he worked closely with Brent Hoberman and Martha Lane Fox, and Operations Director at Amazon.co.uk. David is excited to be launching a start-up and now understands the value of the colour wheel.

Quelle.Contact, is the winner of Germany’s top customer service award in 2008 despite implementing a new integrated service concept reducing operating costs by 30%.

Christian heads up Quelle’s integrated customer service group, Quelle.Contact and is as such responsible for customer service excellence across all customer touch points. Prior to joining Quelle, he was the senior director of customer services Europe at eBay and VP of customer service for Arvato Direct Services at Bertelsmann. As a consultant he has worked for Roland Berger & Partner and as the DaimlerBenz project lead for Debis Marketing Service.

Quelle.Contact and Quelle are the winner of Germany’s top customer service award and the CCF Quality Award for excellent customer satisfaction in 2008 despite implementing a new integrated service concept reducing operating costs by 30%.

Warner Leisure Hotels offer thirteen historic properties across the UK.

Depesh began his career as a developer before progressing into Project Management and diversifying into E-Commerce over the space of 10 years.

At Warner Leisure Hotels he champions website technology and conversion initiatives including user-centric web design & development, usability, analytics, SEO and customer insight projects. He likes to think of technology as an enabler but to always ensure the customer is at the centre of commercial online decision making.

Depesh feels that this is an extremely exciting time to be an online marketer and believes the social inter-web is only just beginning to show its full commercial potential, with many traditional brand marketers yet to appreciate the possibilities.

Office Depot is one of the largest multi-channel retailers worldwide operating in 42 countries and revenue over $15 Billion. They creating an integrated e-commerce platform for the entire company worldwide.

Peter-Timo Schäfer oversees as Head of European E-Commerce all E-Commerce activities of Viking Direct a brand of Office Depot. Office Depot, Inc. is a global supplier of office products and services.

In this role Peter is responsible for all aspects of the E-Commerce business including web usability, online- and onsite marketing, content, technical enhancements and online merchandising across 11 countries.

Peter has 12 years of experience in retail, mail order, TV-Home Shopping mostly representing the E-Commerce side. He has extensive knowledge in launching E-Commerce activities and establishing and integrating the E-Channel into a Multi-Channel Organization.

He began his work life with ALDI and joined Karstadt Department Stores as Inhouse Consultant. In this role he supported the launch of the ecommerce activities at Karstadt and was promoted to Marketing/Content Manager for karstadt.de.

In 2004 he joined QVC Germany as Head of E-Commerce and developed the online channel to an integrated part of the QVC go-to-market strategy.

3 Suisses is one of France’s top 10 multi-channel retailers selling fashion, household and leisure products.

Graduated from a business school (Ieseg Lille, France) and after one year of studies in Canada, David first worked as a consultant in a Marketing Research Company. Then he specialized in distance selling and worked at different companies : Afibel (apparel for senior citizens), Cofidis (distance customer and cash credit), Bodybloom (lingerie) and 3Suisses (multi-channel brand which offers fashion for men, women and children and a selection of household and leisure products; major French e-commerce website). He has been dealing with Direct Marketing topics for more than 12 years: multi-channel marketing campaign management, offline acquisition and online marketing (SEM, SEO, e-mailing, shopping comparison sites, affiliation, display…). He is at ease with e-commerce management, web analytics solutions and ROI analysis.

Currently, 55% of all neckermann sales are online and with a company objective of selling 70% online by 2010.

Nico Jung is the team leader of the “e-Business-Concepts Team” of neckermann.de. His team is responsible for generating innovations which increase the conversion rate of the online shop and deliver unique online services to customers.

Previously, Nico was the Project Manager of new retail channels, including the mobile shop of neckermann.de and an interactive TV-Shopping Portal within the Microsoft MCE.

Jung's most recent contribution was establishing a video-based community for the neckermann.de customers with a focus on interaction and user generated content. As a result, neckermann.de created the basis for a dialog platform with more than 4.000 initial members.

Nico Jung began his career at Office Depot in the E-Commerce department in 2003 and joined neckermann.de in 2006. He studied at the University of Applied Sciences Wiesbaden, obtaining a degree in Business Administration. He furthered his studies at the University of Media in Stuttgart to broaden his Multimedia and e-commerce know-how.

M and M Direct’s ambitious growth plans resulted in the opening of their new distribution centre late 2008 on time, on budget and with very few complications. Steve previously was Tesco Direct’s CEO.

Steve became a chartered accountant in 1995, leading him to Analyst roles at Kingfisher and Superdrug, where he rose rapidly through the ranks, becoming Group Chief Analyst and Head of Strategy for General Merchandise. In 2001, after six years at Kingfisher, he joined catalogue and retail outlet Argos as Finance Director.

In 2005 Steve joined Tesco to front their Tesco Direct service. As CEO he took the company from a rough business plan to launch, all in less than a year. He also helped make Tesco Direct’s online business one of the top UK retail websites in its own right.

In October 2007, Steve joined the UK’s leading branded fashion and sportswear e-tailers, mandmdirect.com as CEO, hired as part of the secondary buyout of mandmdirect.com by TA Associates.

Selected as Head of Shop Online, Adri designed the complete e-operating model and successfully launched the online channel ahead of schedule in 2006. Today, leading the e-commercial and fulfilment operations, he drives the UK multi-channel strategy and supports the establishment of the global multi-channel retailing concept.

Previously, Adri set-up the IKEA direct unit to steer national add-on services and was responsible for strategy & business planning of the wholesaler in West Europe.

Prior to joining IKEA, Adri advised companies in the Netherlands on their service delivery strategies. As senior management consultant he developed the strategic framework and main product portfolio for a large service management consulting firm. Adri started his career in the European space industry in 1994 following his Masters in Aerospace Engineering.

Adri also earned an executive M.B.A. from Henley Management College. He lives in Cambridge with his family and regularly speaks at (r)etail conferences on developments in multi-channel & loyalty strategies.

The PurelyGroup is actively launching new Purely brands throughout 2009 and focuses on seizing the many opportunities the current economy offers to e-commerce businesses with strong foundations.

Alan founded PurelyGadgets in July 2004 and over the last 5 years, the company has grown to over 50 employees with no financing liability. Born in Singapore, Alan seeks to bring the best e-retail experience to his customers across industries and continents through rapid international expansion. He specializes in online advertising, strategic marketing through new media.

Alan is currently CEO of PurelyGroup.com and their web platform is set to sell into Germany and France as off March, 2009.

Gary is currently Sales Director at Adaptive Affinity, heading up all sales activities.

His key objective and responsibility is to work with companies to monetize and generate incremental revenue from their websites beyond e-commerce sales. Last year the group generated well over a hundred million pounds of incremental revenue for their partners. Gary has over 15 years of sales experience ranging from DM, Internet, Publishing, Conferences & Forums.

Prior to Adaptive Affinity, Gary was most recently Sales Director at DLG, one of the UK's leading consumer marketing data hubs, providing the most extensive and highly targeted access to consumers across all direct channels. He was recruited to Head up sales after an MBO and successfully grew the sales force and revenues year on year, leading up to the sale of the company to a large Venture Capitalist Group for £65 million. Before DLG Gary was Sales Director at SPG PLC – one of the UK’s largest publishers. He built their on-line division from a standing start to the leading division within the group, generating annual revenues of £12 million.

Bruce Douglas, SVP Marketing for Adaptive Marketing, oversees all partnership marketing and all online and offline marketing for Adaptive Marketing, including display, search, e-mail, affiliate, outbound telemarketing and inbound and e-commerce upselling, During his 13 years at Adaptive he has overseen Product Management, New Product Development, Direct Mail and Print Production. Bruce also spent 5 years at Time Inc. Magazines in Consumer Marketing and 3 years in the insurance industry. Bruce is a graduate of Brown University and Columbia Business School.

 Nile has held various International Business Development positions with some of the top names in the fields of Localization, Software Development and international e-Commerce. As one of the responsible managers for GlobalCollect’s Retail portfolio, which includes household names such as EPSON, PETIT BATEAU, TomTom, Reebok amongst others, he is in tune to today’s infrastructure needs for Multi-Channel Retail companies. Nile’s previous positions and current position with GlobalCollect have provided him with a solid knowledge base of global e-Commerce and payment cultures throughout the world.

Tim Callan is VP of Product Marketing for SSL in VeriSign’s Security Services group. As such, Mr. Callan ensures the effectiveness of customer outreach for all aspects of VeriSign's SSL business. His frequent engagement with customers, technologists, and industry insiders alike leaves him uniquely positioned to view and comment on the cutting edge of industry and technology trends with an eye to the customer's perspective.

Prior to joining VeriSign, Mr. Callan was Partner at high-tech marketing firm VividHues and Vice President of Marketing at Santa Cruz Networks, an Internet collaboration services startup that was named one of Fortune Magazine's "12 Coolest Companies" in 1998. Before that, Mr. Callan held product management and marketing roles at several business productivity software firms. As Product Manager for WinFax Pro at Delrina Corporation, he drove that product to become the best selling independent Windows application in the world.

Mr. Callan is also an award-winning author of short fiction and a festival-screened independent filmmaker. He received his B.A. in English from UCLA.

A career long evangelist for technology in business, Greg started off advising Fortune 500 companies as an early member of Cambridge Technology Partners, ATG and Siebel Systems and co-founded Open Environment Corporation, leading it to IPO before ‘hopping the pond’ to run Coremetrics’ web analytic operations in Europe.

Recently, as MD Optimost EMEA for Autonomy Interwoven, he’s been delivering the benefits of online conversion improvements using multivariable website testing to top online companies across Europe including John Lewis, British Airways, Vodafone, ING Direct, Sky, DirectLine, Royal Mail, CarphoneWarehouse, Game, Comet and Hilton.

Greg is a member of Interactive Marketing for Retail Groups (IMRG) and a regular contributor to Technology Weekly, Econsultancy and Catalogue & E-Business.

Greg holds an MBA from Georgetown University and a Computer Science Degree from Northeastern University.

Michelle joined Webloyalty in 2007 with responsibility for establishing a client base in the UK. She has over 20 years of integrated marketing and sales experience gained from working for many blue-chip businesses across a wide range of sectors. Prior to Webloyalty, Michelle was Head of Sales, Marketing & Partnerships for CheetahMail UK and part of the original team which launched CheetahMail into the UK, which quickly developed into one of the UK’s leading email marketing providers. Before CheetahMail, Michelle set up two start-up companies, including a digital marketing agency which turned over £1.5m in its first year. Michelle has also held senior positions at Clarke Hooper Consulting, an international sales and promotional services agency and Black Cat.

Martin joined the senior management team of Webloyalty in 2006 with responsibility for establishing the company in Europe, through its headquarters in the UK. Martin brings over 20 years of direct marketing, internet, interactive and business management experience to the position. Prior to Webloyalty Martin was Vice President, Sales and Marketing, Europe for Yahoo Search Marketing. His responsibilities included management of over $500 million in revenue and 250 employees. Before Yahoo Search Marketing, Martin served as Managing Director, BBDO Interactive, UK from 1996 – 2001. Under his tenure, the organisation grew to over 100 people with revenues of approximately £10 million. Martin has also held management positions at Clarke Hooper Consulting, an international sales and promotional services agency and LGM Marketing Services, a top-twenty UK sales promotion and direct marketing agency.

Sam’s humorous style engages on a human level with attendees, while getting quickly to the metrics that prove results in social commerce. Sam is CMO of Bazaarvoice, a fast-growing software firm that enables the world’s largest brands to capture and amplify the voices of its customers to build sales. With more than 15 years of experience, Sam Decker is a recognized expert in eCommerce, word of mouth marketing, and direct marketing. He frequently speaks at marketing and eCommerce events and authors the award-winning marketing blog at www.deckermarketing.com.

Decker spent seven years of leadership at Dell, Inc., where he helped build Dell.com into the largest consumer eCommerce site at $3.5B in annual sales, and established global best practices in merchandising, analytics, product management, and operations. Sam pioneered Dell's customer-centricity strategy and customer segmentation and directed marketing for Dell's $1B+ installed-based marketing division. Before Dell, Decker led marketing at B2C and B2B startups, pioneered online community building, and helped develop loyalty marketing strategies for Apple, Claris, and Adobe.

Decker has authored two books on word of mouth and guerilla marketing and serves on the Board of the Word of Mouth Marketing Association (WOMMA). He has spoken at Shop.org events, is a favorite speaker for WOMMA, and presented at the Red Herring CMO ’08 event. A marketing expert, he also speaks passionately about change management – how social media impacts all levels and areas of a company.

Aged 62, KT, as he is known, was Managing Director before he retired from Otto International Asia in September 2007. He joined Otto International Asia in 1994 as Managing Director and was responsible for all its sourcing offices and trading companies in the Asia Pacific region. Prior to that, he worked his way through different aspects of the garment industry for 22 years in South Africa. Having been Managing Director for the manufacturing subsidiary of a major retailer in South Africa and a Board Member of such retailer for 4 years, he joined a large American apparel manufacturer in Hong Kong in 1992. He holds a Batchelor’s Degree in Garment Engineering received from a college in Netherlands.

KT has now come out of retirement to become the Chief Executive of Freemans Grattan Holdings, formerly Otto UK.

Kelly O’Neill, eCommerce Product Marketing Director, leads the product marketing efforts for the ATG Commerce Platform and Suite. Key to this role is a constant dialogue with customers and prospects and an understanding of the evolving product needs in the market. Prior to joining ATG, Kelly provided marketing strategy and services to B2C companies and the emerging technology companies driving the commerce market.

As President and co-founder of iCongo, Inc., Steven Kramer has led the company in a continuous cycle of innovation and growth, enabling iCongo to become a leading provider of cross-channel retail e-commerce and business-to-business e-commerce systems. Under his guidance, iCongo has developed into a leader in next generation e-commerce systems. Steven is responsible for the long term product and technology vision at iCongo including corporate strategy, research and development, product management and fostering iCongo's commitment to e-commerce software innovation.

Prior to joining iCongo, Steven led supply chain enterprise system implementations for large retail and manufacturing companies at Richter Systems Inc. Steven holds a Bachelor of Commerce degree in Management Information Systems from McGill University.

electricshopping.com specialises in Home and Garden products from brand name manufacturers selling across Europe from its North London warehouse.

Rob Levy launched electricshopping.com in 2004 after graduating and has not looked back. The company has grown from a laptop and a bedroom to one that handles in excess of a thousand orders a week from a constantly growing product range. Rob is now responsible for the on-going growth and strategy of the company and has recently launched another e-commerce site, Zuneta.com, an online beauty retailer and magazine.

Mr Ozmen is responsible for Orange's Online Channel, which represents over €1bn of revenue today. In this newly created role, his goal is to increase the channel's share amongst other retail and indirect channels.
Prior to joining Orange, Mr Ozmen was the founding CEO of TouchLocal, a local search and online advertising company. Prior to TouchLocal, Mr Ozmen was the CEO of DOL, the largest integrated internet company and ISP in Turkey.
Mr Ozmen began his internet career with priceline.com, in the United States. As Senior VP Product and Sales, Mr Ozmen was an integral part of the team that started priceline.com

SalesRiver provides a guided selling tool which gives its clients greater control over customer behaviour in the critical decisional phase of the online sales process. This unique customer centric application is the brainchild of Helmut Kirchner, CEO of SalesRiver.

Helmut possesses over 20 years expertise in artificial intelligence & guided selling. He spent over 10 years with Ansaldo, a world class Italian multinational firm. Here he held the position of Vice President of IT.

Helmut then undertook his first individual venture in 1991 setting up a supply chain solutions company called Cybertec. Here he devised a strategic sales & marketing plan that would deliver a wide range of complex sales & establish Cybertec as the market leader in high performance supply chain solutions.

Diversifying again in 2005 Helmut created Cybertec Research (now SalesRiver). With the backing of Massachusetts Institute of Technology he developed a truly unique need based technology that simulates human reasoning within the sales process and built an e-commerce solution around this technology. Using his expertise and previous experience, Helmut has overseen the successful testing & integration of the program into the ecommerce sites of multinational clients.

The upshot of this guided selling tool is that SalesRiver’s clients can benefit from increased online sales, lower product returns, greater customer experience, & critical analytical information giving a better understanding of customer needs.

Helmut will be presenting the application on the ‘Applying Offline Category Management Techniques to Present the Right Product to your Online Customers’ panel at 12.40pm on June 9^th