Chris Andrasick is the CEO of Tacit Knowledge, a digital commerce consultancy.

Chris began his development career in his hometown of Honolulu, Hawaii, relocating to San Francisco in 1998 to join Organic, Inc. As the Director of Software Engineering, he led both the engineering department and the development effort associated with dozens of eCommerce implementations.

In 2002, Chris co-founded Tacit Knowledge to provide combine exceptional client-facing technical acumen with superlative near- & off-shore development skills for clients like Gap, Nike, John Lewis Partnership, Converse, Sephora, The Body Shop and Wiggle. He has spoken on topics ranging from online privacy, analytics, and clickstream behavior in Web applications to XML use in systems integration, Web 2.0 strategies, social networks, and best practices in Agile development.

Chris holds a B.S. in Aerospace Engineering from the University of Colorado.

John is currently Head of E-Commerce for Screwfix, running a £100m plus web business. With experience gained in both big and small company environments with John Lewis, Figleaves, Hamleys G.L.T.C and Boden over seventeen years, a unique direct marketing/e-commerce background has been gained.

John is a regular lecturer both at the Institute of Direct Marketing , & Oxford University on Multichannel business modelling, the future of online retailing.

Alex Bloemendal is manager Front-End & Services at bol.com, the leading books, entertainment and electronics e-tailer in The Netherlands with a turnover of €268 million in 2009. Before he joined bol.com in February 2007, he was ad-interim manager and consultant on online activities at leading Dutch retailers including Bijenkorf.nl and Hema.nl. Alex started his online career over 10 years ago as an internet project manager at AGENCY.COM. Alex recently finished his Bradford-MBA and is a part-time lecturer at the Utrecht School of Arts, UvA and UvL. Within bol.com, Alex (and his team of 17 people), is responsible for the webshop (front-end) of bol.com, including design & usability, merchandising, (web-) analytics, use of data for e.g. recommendations, social commerce and responsible for business analysis (building new functionalities).

Bobby Beaver is co-founder and chief technology officer of Zazzle, the world's leading platform for quality custom products. Bobby conceived the idea and model for Zazzle, together with his brother Jeff and his father Robert Beaver, while a student at Stanford University. Working jointly with his brother Jeff, Bobby engineered the entire Zazzle website which launched in 2005. He is responsible for all of Zazzle’s software and hardware architecture, as well as implementation, and has played a key role in developing Zazzle’s manufacturing technologies and fulfillment processes. Bobby continues to guide company vision and direction, while sharing responsibility in day to day operations.

Bobby holds a Bachelor of Arts degree in Economics from Stanford University.

Jeff Beaver is co-founder and chief product officer for Zazzle, the world's leading platform for quality custom products. Jeff conceived the idea and model for Zazzle together with his brother, Bobby, and father, Robert, while a student at Stanford University. Jeff worked side-by-side with Bobby to engineer the entire Zazzle website, which first launched in mid-2005. His deep passion for the online consumer directs the website experience and drives feature and product innovation. He has played an integral role in many other aspects of the company, including research and development, manufacturing, and customer service. Jeff helps to guide company direction and vision, while sharing responsibility for day-to-day operations.

Jeff holds a Bachelor of Arts degree in Economics from Stanford University.

As the head of online marketing for Best Buy UK, Richard is currently devising the online marketing strategy to support a successful launch. Key focus is to create integrated online customer journeys as part of the overall marketing mix across all sales channels. Additionally, Richard is responsible for site design, content & SEO.

Previously, Richard ran all online marketing across the UK businesses of DSGi (Dixons, Currys, PC World and The Link) where he set up the central eCommerce Marketing function from scratch. He joined DSGI from Nationwide, where he was responsible for all digital marketing and advertising. He has been credited with completely revamping the building societies approach to digital marketing. Richard has previously worked at IBM and Reuters, where he enjoyed success in brand and marketing roles.

General Manager, E-Commerce and Multi Channel, The ALDO group{br}

Todd Dean has P&L responsibilities for E-commerce and Multi Channel Business and is tasked with defining global strategic vision and operating plan for E-Commerce and Multi Channel. {br}

In 2005, Todd developed the business case and implementation plan to launch ALDOshoes.com in Canada and the US. After the early success of the ALDO brand on line, the decision was made to expand transactional websites for all the ALDO group concepts in North America, bringing the number of transactional sites to 5 by the end of 2006. {br}

In 2007, Todd help launch ALDOshoes.com in the UK using a Multi Channel approach that included all stores in the fulfillment process for web orders. This allowed for the first steps to develop the overall multi channel strategy for the ALDO group. Allowing seamless inventory and transactions across stores, mobile, web, marketplaces and call centers. {br}

Today, the channel is +$200 million in sales across 3 countries and a is staffed with team of 100+ employees.

Giles is responsible for the direct business for both Millets and Blacks. Having inherited a loss making business in 2008 he has more than doubled sales and made the business profitable for the first time. This journey involved building a new team, implementing new websites on a new ecommerce platform, building an in house photography studio and in-housing both the contact centre and logistics. Having implemented Reserve & Collect at Currys, Giles is a big advocate of multi-channel retail and recently implemented Millets Buy & Collect at the Glastonbury Festival.

Giles Delafeld joined Blacks from DSGi where he was Head of Online Development. Prior to DSGi, Giles has been Customer Experience Manager at Lloyds TSB and e-Business Manager at Mercedes-Benz.

James Dicso is the president and Chief Revenue Officer of SundaySky, a provider of a highly scalable video production platform to help companies increase online sales.

Mr. Dicso has more than 20 years of experience in the high-tech market with the last 6+ years in the international e-commerce market. Prior to joining SundaySky he served as EVP of Sales and Services at LivePerson, where he led the team in developing and executing the go-to-market plan. Under his leadership, LivePerson grew from $17 million to $96 million.

Tom Fleming is a founding partner of Venrex Investment Management. Venrex focuses on early stage investing, its investments include, Just-Eat, Notonothehighstreet, Peerius, Astley Clarke, Orlebar Brown, Codilink, Seedcamp and Skimbit.

Simon is the currently the Director responsible for Debenhams.com. He manages all of the business functions including Customer Experience, Buying and Merchandising, Marketing and Logistics. His key challenge has been to help lead the change in developing Debenhams from a single channel High Street department store to an industry leading multichannel business – work which is ongoing! Simon joined the business in January 2010 and has since then has seen the E-commerce business grow by over 100%.

Simon has had a broad width of experience across several different retail formats and a wide range of functions. He started his career with Arcadia (then the ‘Burton Group’!) in Buying and Merchandising. He then moved on to Miss Selfridge as Merchandise Director where he also managed their International business in Holland, Spain and Portugal. Subsequently he relocated to GUS, the catalogue shopping company. Here he held a number of roles including Trading Director for clothing and Commercial Director for Argos Additions. During this period he was also very involved in the early development of the internet as a transactional channel.

Prior to Debenhams, Simon spent 7 years at TK Maxx, first as Buying Director and then Commercial Director responsible for E-Commerce and Merchandising.

Duncan joined Netbiscuits in 2010 and is now Director of Direct Sales EMEA, his key responsibilities are to run the commercial operation throughout Europe and spread the word about The Netbiscuits Award Winning Mobile Publishing Platform both to key local and multi national brands and mobile service providers. Prior to Netbiscuits he has held a number of senior commercial roles for pioneering international mobile and Internet communications companies including Skype, mBlox, Netsize & Mobile Streams over the previous 13 years. He is happiest when achieving challenging targets and building and executing go to market strategy.

As a regular participant in events about the mobile sector he lends his expertise in creating mobile propositions, understanding of the mobile landscape and hands on experience of integrating mobile in an operational sense. Duncan studied Marketing at Leeds Met University and his interests include oenology, cycling, windsurfing & sailing.

Born and bred in Spain, Roberto started his eBusiness career with Nokia in Helsinki in the mid-nineties where he developed a keen interest in Usability. Roberto was head of Nokia’s Global Web organisation for a number of years in the 90’s and early 2000’s.

In 2004 Roberto moved to the UK to join easyJet as easyJet.com Product Manager. There he led easyJet.com into its current form –successfully matching usability principles, SEO practice and the ways and frantic pace of low-cost organisations.

In 2006 Roberto joined RSA as MORE TH>N Head of eBusiness with the ambition to help make MORE TH>N the UK’s preferred online provider of insurance and related services. After a successful 2 ½ years on the role, he was asked to lead the effort of replicating MORE TH>N’s online success across Central and Eastern Europe for RSA. So far, it’s going quite well!

Nikos joined Aurora Fashions in December 2010 as Head of Customer Strategy where he manages and directs the customer strategy for Coast, Karen Millen, Oasis, and Warehouse. He also works with the brands in developing their trading strategies, customer communication, and multichannel strategies. Previously Nikos was User Experience Manager for House of Fraser and John Lewis.

Prior to that, Nikos spent over 7 years helping clients develop customer experience strategies based on consumer insights. As senior user experience consultant at Conchango (now EMC Consulting) he was responsible for setting up and managing design research in cross-functional agile teams. Before that, Nikos was design researcher at Amberlight Partners in London. He holds an MA in Philosophy and an MSc in Business Systems Analysis and Design.

Miriam Lahage has spent her career building profitable multi-million dollar global businesses, from TJX to NET-A-PORTER to eBay. After helping to merge TJMaxx and Marshalls, Miriam built the women’s buying team as the Vice President General Merchandise Manager for the $1.2 billion women’s ready-to-wear business. She went on to create and execute the digital strategy for The TJX Companies as the VP of Internet Strategy and Director of E-Commerce, launching two e-commerce sites short-listed for innovation awards. Miriam worked across all divisions to reduce corporate overhead costs, delivering more than $25 million annually to the bottom line.

Miriam launched Koodos, the UK’s first online designer outlet, backed by Atlas Venture and angel investors Robin and Saul Klein in 2007. Koodos leveraged technology in a low-touch model to deliver an award-winning customer experience with thousands of fashions from more than 200 designer brands. Koodos was the first to develop a distributed model with no ownership of inventory and dedicated online shopping for media sites, specifically for The Daily Mail and OK! Magazine. Koodos was sold in 2009.

Miriam most recently consulted for Natalie Massenet at NET-A-PORTER, and helped to develop the roadmap for theOutnet, offering styles from the catwalk to 170 countries globally. Miriam's work with NET-A-PORTER ended in June.

Miriam joined eBay as VP General Manager of Fashion and Home in September 2010.

Miriam has been featured in Women's Wear Daily, The Daily Mail, The International Herald Tribune, Internet Retailer, Retail Week and Drapers. She has been a featured speaker at numerous conferences in the US, the UK, France and Spain. She has taught master classes at Boston College Carroll School of Management, Florida A & M University, Royal College of Art and Imperial College London.

Miriam was voted Online Fashion Star of 2009-2010 in The Independent by her peers.

Victoria Bracewell Lewis, CMO of SalesRiver and former Senior Analyst at Forrester Research.

She is a leading expert in eBusiness and using digital channels for retail, online shopping, consumer product goods, and direct selling as well as a noted authority on technology developments that affect the online commerce industry.

Victoria has extensive experience in eBusiness strategies for EMEA and emerging markets for Eastern Europe, Russia, Central Asia, and South Africa. She has played an integral role in the launch and development of several notable eSuccess stories over the past 18 years, including among others AOL, BT, canal +, CAT Apparel, Coca-Cola, FedX, GE, Home Depot, Honda Motors, Navman (Brunswick Corp), Sol Melia Hotels & Resorts, Sony, UPS, and Virgin.

Alan Lim, at the age of 22, founded his first company (Purelygadgets.co.uk) whilst still in full time education at the University of London and graduated with honours. Alan grew his online retail group to achieve annual turnover exceeding £30 million and employing over 80 staff in just 6 years without any external financing.

Under Alan’s management, the group has developed very close strategic partnerships with online retailing’s big-hitters, service providers, and payment gateway providers such as Amazon, Google, Ebay, Paypal and Linkshare. In Europe, Purelygadgets is recognised as a major online retailer, with sales distribution across the whole of Europe. Purelygadgets recently won a highly commended and prestigious London Business Award for Best Marketing Company 2010.

Alan is widely recognised as an e-commerce expert, especially in the field of International Expansion. He has successfully engaged Skype in his most recent venture, ChatandVision, which has been awarded the contract to be Skype’s Global Merchant Partner to power Skype’s online store globally. This contract covers the sales, logistics and customer services for 75 countries and a user base of over 600 million. ChatandVision today offers over 50 currency options, 30 different payment options, and supports up to 15 languages in 75 countries.

Alan Lim is also an investor and a board member for Fireswirl.com, a Canadian listed company, which operates official websites for international brands in China. Their clients include Sony Ericsson, Nokia, Motorola, Clarks etc.

Fergal is a General Partner and heads Highland’s investment activities in Europe. He is focused on e-commerce, software and business services companies with a particular emphasis on emerging growth opportunities in Europe and Israel. He currently represents Highland on the boards of Autoquake, Glasses Direct, PhotoBox, Privalia, and Spartoo, and is a former director of Eleven Technologies (acquired by Trimble), M7 (acquired by BEA) and VistaPrint (Nasdaq: VPRT) and Coremetrics (acquired by IBM).

Previously, Fergal served as a founding Partner of RSA Ventures, the corporate venture fund of RSA Security, Inc., where he led the European and Boston deal coverage. Prior to joining RSA Ventures, Fergal was a Senior Vice President of Cambridge Technology Partners in Europe and a member of the Executive Committee of the firm worldwide. As head of the sales and marketing functions for Europe, he was responsible for developing and executing a marketing and sales strategy across 14 offices in 11 countries. As a founding member of the firm, during his eleven-year tenure Fergal played a leading role in growing the business from start-up to profitability and over $600M in revenue establishing a global footprint with 56 offices worldwide. He was directly responsible for several country-based start-ups and the challenging turn-around of an acquired firm. In 1997, Fergal initiated and launched Cambridge Capital I, a $25M venture fund established to invest in leading enterprise software firms. To date, the fund has returned approximately $200M to investors. Fergal honed his deal skills while heading the corporate business development function at Cambridge and subsequently during his tenure at RSA Ventures. He also spent a summer working at Morgan Stanley in the M&A group based in London.

Susan Meriwether is the Global Retail Marketing Director at RightNow, and is passionate about helping B2C companies deliver great customer experiences across the entire customer lifecycle. Suzy is responsible for driving global market share leadership in the retail and consumer goods industry. With over 200 retailers use RightNow CX such as Overstock.com, Cabelas.com,Drugstore.com, Dixon’s, Tesco, Casual Male, Newell Rubbermaid and Figleaves, she has a lot of resources to learn from.

In addition to Retail Marketing, Suzy is credited for launching RightNow’s Mobile solution. Suzy spent significant time learning about companies' mobile strategies and how RightNow can help them.

Suzy has over 20 years of industry, product and marketing for software companies. Prior to joining RightNow, Suzy served at top companies such as IBM, Clarify, Vignette and Software AG.

Etai Rosen is Vice President of Europe Sales for Kenshoo, a global digital software company. Etai joined Kenshoo as the 5th employee 5 years ago and has been instrumental in driving the company’s European expansion. Prior to joining Kenshoo, Etai began his online marketing career working at Zipland Interactive. And prior to that he started his own software company, Tree.

Over the years, Etai has worked with some of the largest eCommerce companies in Europe across the retail, finance, travel, entertainment, lead generation and automotive industries to create efficiencies and increase return in online marketing campaigns.

Craig is a User Experience champion with a wealth of experience gained working with high street retailers and leading brands.

Craig has been Group eBusiness Customer Experience Manager at Belron® (Autoglass etc.) since April 2009, where he continues to make consumer facing improvements and fosters an appreciation of the importance of the user experience to the success of the business.

Previously Craig was with LOVEFiLM for 4 years as Product Manager - Digital and Usability, prior to which he spent 6 years as Usability and E-Commerce consultant for John Lewis.

His skills base includes UX, Usability testing, User Centred Design, online marketing, customer insight, web analytics and multi-variate testing.

Craig has spoken at various Econsultancy events and conferences in the past and is consistently rated as a top speaker by delegates because of his knowledge, engaging presentation style and willingness to share really useful practical tips

As Managing Director of Schuh, Colin Temple has spent the last decade at the centre of the young fashion footwear market. During this time, Colin has successfully guided Schuh through periods of market growth and decline.

Schuh reported a sales lift of £12m to £146.4m in 2010 and Colin was quick to point to its website as a driver of sales growth. Despite a portfolio of 60 shops, Schuh's success is a result of clearly understanding the power of retail channels beyond bricks and mortar stores. This is not something he always had faith in; 10 years ago, he was sceptical anyone could sell shoes online.

Schuh's multichannel strategy has received huge recognition with countless Drapers Awards. And Schuh continues to sell millions of pairs of shoes through its store network as well as its multiple online channels such as Amazon, Viva La Diva and eBay where it was one of the first high street retailers to set up shop.

Colin featured among the top 50 of Retail Week's Etail Power List 2010.

Robin Terrell is currently the Executive Director of Multi-Channel & International for House of Fraser. House of Fraser plc and its principal subsidiary, House of Fraser (Stores) Limited, operate department stores throughout Great Britain and Ireland. The company sells branded designer brands and home merchandise. As of January 2005 the company operated 60 stores in the United Kingdom and 1 in Ireland. House of Fraser is headquartered in London, United Kingdom.

Robin has previously served as the Managing Director of John Lewis Direct, Chief Operating Officer of Figleaves.com, and as VP & Managing Director of Amazon UK.

He studied at the University of East Anglia and the Institute of Chartered Accountants in England and Wales.

Gunnar joined neckermann.de, one of Europe’s leading multi-channel retailers, in 2009. Since then, he is leading the website development team, which is responsible for the user interface of the online shop. Gunnar’s team of specialists constantly improves usability and user experience, conducts onsite testing and customer experience analysis. Gunnar’s last project was the relaunch of almost any part of the site, including homepage, product pages and checkout.

Before Gunnar joined neckermann.de, he studied communication design in Hamburg and worked as a designer and web developer for 10 years.

A highly successful entrepreneur, Mike has leveraged his consumer services and retail background and years of experience with global logistics providers to develop eShopWorld into a strategic logistics company specializing in global e-commerce. Prior to eShopWorld, Mike founded the company that is now known as Home Depot Installed Products. By building a strategic team that focused squarely on the needs of the consumer, he successfully built the business into a $250M operation in less than 5 years and subsequently sold it to Home Depot. Mike also serves as Chairman and Founder of North American Roofing Services, one of America’s largest commercial industrial roofing companies servicing retail clients such as Wal-Mart and Toys R Us. Other companies founded by Mike include Raintree Holdings Inc.(financial), Northstar Building Services (retail), Britestar Resources (industrial) and North America Direct (logistics software).

Tommy Kelly is the CEO for Europe and North America for Aramex, one of the leading logistics and
transportation companies in the world, and the first company from the Arab world to go public on the
NASDAQ stock exchange. The company now trades on the Dubai Financial Market (DFM:ARMX).
Tommy Kelly has 25 years of experience in the freight  and logistics industries. Mr Kelly was the founder and CEO of Two Way Forwarding & Logistics prior to Two Way being acquired by Aramex in April 2006. Tommy Kelly was also one of the original founders of the WFA, a major global airfreight network of which Aramex is a leading member.

He is an active member of the company’s Global Management Team and offers a wide knowledge of the logistics and transportation industry and in depth understanding of current and future markets trends.
Mr. Kelly also sits on several boards related to the logistics and transportation industry.

Chris Townsley is Limelight Networks - Director of European Sales in the United Kingdom and is responsible for managing existing and establishing new accounts in EMEA. Chris has over 20 years of global sales experience and prior to joining Limelight Networks in September 2007, Chris held sales positions with a number of media and technology companies in Europe and Australia including VitalStream, Gomez Europe, Computacenter UK and EMC. Most recently, Chris was Sales Manager with VitalStream where he led the United Kingdom sales team and helped open the Amsterdam data center. Chris has an established sales record having directed teams of all sizes, built sales teams from the ground up to service various vertical markets and has also developed account strategy, partner engagement and relationship management best practices for his worldwide teams. Chris holds a degree from Scots College, Wellington, New Zealand.

Jonathan Wall began his E-Commerce career at dabs.com when in September 1999 the decision was taken to transform the IT Catalogue Mail Order business into dabs.com. As Marketing Director Jonathan and his team was instrumental to the success of Dabs online and helped Dabs become one of the UK’s first and most successful pure-play online retailers.

In 2006 dabs.com was sold to BT Retail and as Marketing Director Jonathan helped with the integration of Dabs into BT and the transition of the BT Shop onto Dabs’ E-Commerce platform.

Jonathan left Dabs in September 2008 to become CEO at Flowersdirect.co.uk, one of the UK’s leading online florists. With its 900 member florists across the UK offering same day delivery of flowers and gifts, Flowersdirect are on their way to being established as a strong challenger to the established hierarchy in the Floral sector and since joining Jonathan has overseen a business transformation that has included a new business and E-Commerce system and the overhaul of the product offering.

In April 2010 Jonathan took on the role of Group E-Commerce Director of Shop Direct Group the UK’s leading Home Shopping business. With control of the commercial performance on the group’s websites, Jonathan’s expertise is being used to drive new visitors to the sites which include brands such as Littlewoods, Very and new brands including isme. Jonathan’s remit also includes the optimisation of these sites and improving conversion rates and visitor journeys.

Mark Adams is a Director at Portaltech with overall responsibility for sales, marketing and consulting. Mark works with retail clients across the UK, Europe and the US, helping them to define and shape their eCommerce and multi channel business requirements. Mark is also responsible for the management of the company's eCommerce technology and service partnership's.