Retail Innovations in eCommerce Day 1

June 16, London, UK

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7:15 - Registration, Networking & Breakfast

Registration, Networking & Breakfast

7:15 - Registration, Networking & Breakfast

Breakfast Focus Group

Continuing Your Growth Path By Focusing Your Business For EfficiencyThankfully there’s been some more positive news since Q4 of 2009 but the retail environment remains tough. With budgets being tight, we need to make the right choices and focus on improving our existing resources and activities.

Assessing the best way to structure and run your online operation
- Where should online sit organizationally to reach full potential?
Examining the ways and means to control and direct your business
- What do you need to do to grow? (Category depth, width, international growth, inventory control, site optimisation)
- Ways to achieve economy of scale
- How to choose your strategic direction
Focusing your efforts on areas proven to deliver cost efficiencies
Embracing the right growth, operational excellence and innovation initiatives for your company

Limited To 25 Attendees. You can request to participate by contacting the conference director, Carina Kuhl, at carina.kuhl@wbresearch.com, all online retail brands are welcome.

8:15 - Chairperson’s Opening Remarks

No session description available.

8:30 - Keynote Panel - Pouncing On Opportunities In The Current Retail Marketplace

Andrew Ground, Chief Commercial Officer, LoveFilm UK
Andy Leaver, VP of International, BazaarVoice
Stephen Robertson, Director General, British Retail Consortium
Nicole Vanderbilt, CEO, mydeco.com

As CEOs continue to carefully watch and scrutinize all areas of their businesses, driving profitability and incremental revenue are essential to success in today’s economy. We have asked our group of innovative CEOs and MDs to share their growth strategies for the next twelve months. What can we do today to develop our businesses?

What strategies are making you successful?
What pressures do you face in terms of competing on price, value and/or brand – and how to deal with these?
Where are you investing your R&D resources and how?
What industries have an advantage in this environment? What are the advantages and opportunities available for you in your particular industry?
What opportunities are you exploring to capitalise on in the future?

Andrew Ground

Chief Commercial Officer, LoveFilm UK

Andrew Ground is Chief Commercial Officer of LOVEFiLM International, where he looks after acquisition and retention of customers and buying of DVDs across 5 European markets. Before LOVEFiLM he worked at rapidly growing subscription business Homeserve where he was Marketing Director and Managing Director, having held a number of senior marketing roles in Sainsbury's including Brand Marketing Direc [read more]

Andy Leaver

VP of International, BazaarVoice

Andy manages Bazaarvoice’s international expansion. He’s responsible for growing our international footprint, with current offices in London, Paris and Singapore. Andy comes to Bazaarvoice with nearly two decades of experience building out EMEA operations for technology leaders. Most recently he led the EMEA team for two years at SuccessFactors, where his team won over 350 customers. Prior to Succ [read more]

Stephen Robertson

Director General, British Retail Consortium

Stephen's career has spanned 14 years on the boards of major UK retailers building on earlier management roles with Mars Inc, Unilever and Alberto-Culver. Stephen served for seven years on the board of B&Q plc before leading the acquisition of Screwfix Direct which he then chaired steering it through a period of strong growth. He went on to become Director of Communications at Kingfisher plc a [read more]

Nicole Vanderbilt

CEO, mydeco.com

Nicole joined as CEO of innovative homewares aggregator, mydeco.com, in December 2009. She is the former international VP of Bebo and head of industry marketing at Google EMEA for Europe and India. She started her career at Jupiter Research and American Express Europe. As a respected senior figure in the social media and online marketing arena, Nicole Vanderbilt will use her experience to enhance [read more]

9:00 - Game Changers: Time To Refurbish The Online Store For Revenue Growth

Soren Mills, former Vice President and Head of Global Ecommerce Walmart International, Former Walmart International

Creative retailers who explore new ecommerce models have – by far – seen the biggest growth this past year. Think of members only, private sales, online auctions, long tale/category killer micro sites, m-commerce, deal-a-day, community-based aggregators, digital products and rental formats. Just like brick and mortar stores, online stores are refurbishing to keep up with their now social media- and personalization-crazed customers. Consumers have taken control; mass marketing is costly and dying, replaced by a mass of niches. The Internet is the perfect personalized communication tool and it is the perfect direct sales channel as well. Soren shares his perspective on how retailers need to adapt to avoid fossilisation and embrace innovation for growth.

Game changers: Assessing new ecommerce formats and their keys to success
- What attracts customers and what keeps them coming back?
- What are the weaknesses and how can you take them down?
Exploring ways to respond and adapt your own business model
Continuing to balance your capabilities and customer expectations

Soren Mills

former Vice President and Head of Global Ecommerce Walmart International, Former Walmart International

Most recently Soren served as Vice-President & Corporate Officer, leading the Global eCommerce business unit for Wal-Mart International, a division of Wal-Mart Stores, Inc. He designed and launched this business unit 3 years ago with the mission of developing Wal-Mart's ecommerce presence outside of the US. This business unit achieved significant milestones in launching Wal-Mart's first Global [read more]

9:30 - How Trust Indicators can Improve Online Conversions

Tim Callan, Vice President of Product Marketing, VeriSign

In an environment marred by tightened spending and an increased sensitivity to online scams, online retailers must think beyond the standard tactics to convince site visitors to buy. One such online retailer, 1-800-Flowers, recognized the importance of consumer trust in their customers' buying decisions and by taking steps to increase site security and provide a trusted experience, significantly increased their customer conversion rates. According to a study conducted by Synovate/GMI, over half of Internet users today avoid buying online because they are afraid their financial information might be stolen, and 49% of those who express concern about their information security do not make online purchases at all. This presentation summarizes the latest ways for businesses to demonstrate their trustworthiness to potential customers and increase their competitiveness in the marketplace

Best practices to turn more visitors into buyers
A first-hand account by 1-800-Flowers.com of their experiences and results
A discussion of the different technologies underlying security trust indicators and what they actually mean with regard to online security
A starter guide to trust indicators that every e-commerce site should be aware of

Tim Callan

Vice President of Product Marketing, VeriSign

10:05 - Networking & Refreshment Break – Inside The Solution Zone Gain Retail Innovations

Networking & Refreshment Break – Inside The Solution Zone

10:45 - Look Back At 2000, Reflect On 2010, Predict To 2020

Steve Robinson, CEO, M and M Direct

Steve Robinson is currently the CEO of M and M Direct and formerly the CEO of Tesco Direct and finance director at Argos. As the eTail program goes to press, M and M Direct sales rose 21% in the ten weeks to January 3 with Internet orders up 30% to more than 800,000 (comprising 2.7 million items). The company has a turnover of just under £100 million and is currently entering the German market to drive further expansion. As M and M Direct’s driving force towards the £150 turnover mark and given his extensive multi-channel and e-retailing credentials, we asked Steve to look back, reflect and predict.

Steve Robinson

CEO, M and M Direct

Steve became a chartered accountant in 1995, leading him to Analyst roles at Kingfisher and Superdrug, where he rose rapidly through the ranks, becoming Group Chief Analyst and Head of Strategy for General Merchandise. In 2001, after six years at Kingfisher, he joined catalogue and retail outlet Argos as Finance Director. In 2005 Steve joined Tesco to front their Tesco Direct business. As CEO he t [read more]

11:15 - A Guide to Optimize your Online Payment Strategy and Grow International Sales

Marianne Salmans, Business Development Manager EMEA - Retail, GlobalCollect

A Guide to Optimize your Online Payment Strategy and Grow International Sales

Marianne Salmans

Business Development Manager EMEA - Retail, GlobalCollect

11:50 - Panel - Online Merchandising: Creating The Right Online Experience Through Innovative Technologies

Meera Bhatia, Sr. Director, Global Product Planning, Hotels.com, Expedia Inc.
Alex Bloemendal, Manager Front-End & Services, Bol
Liane Dietrich, Managing Director, Linkshare UK
Pinny Gniwisch, Founder & EVP Marketing, Ice.com & Diamond.com
Julien Shirley, Head of Digital Marketing, Figleaves.com

Technologies that improve the brand experience and assist the sale can ensure customers complete the purchase. How do you decide which enhancements are needed for the user experience? Our panelists, serving very different audiences and industry segments, advise you on how to turn a visitor into a customer when they visit your website.

Determining the product information needed to expedite the sale
Features and functionalities that get customers through the desired process easily and efficiently
- Demonstrating how these features and functionalities correspond to an early positive purchase or registration decision
Creating rich shopping environments that assist in the sale
Processes needed to provide customers the information they seek swiftly so they buy or register today (versus leaving it for later – which may never come)

Meera Bhatia

Sr. Director, Global Product Planning, Hotels.com, Expedia Inc.

Meera Bhatia joined the Hotels.com global team as Senior Director of Product Planning in January 2010. In this role Bhatia is responsible for overseeing the full product planning function of Hotels.com on a global scale working with her team to create the product roadmap strategy on an annual basis and managing the development of new and enhanced products for Hotels.com’s many global sites (curren [read more]

Alex Bloemendal

Manager Front-End & Services, Bol

Alex Bloemendal is manager Front-End & Services at bol.com, the leading books, entertainment and electronics e-tailer in The Netherlands. Before he joined bol.com in February 2007, he was ad-interim manager and consulted online activities at retailers such as Bijenkorf.nl and Hema.nl. Alex started his online career 11 years ago as an internet project manager at AGENCY.COM. Alex recently finish [read more]

Liane Dietrich

Managing Director, Linkshare UK

Pinny Gniwisch

Founder & EVP Marketing, Ice.com & Diamond.com

Pinny Gniwisch started his adult life in Rabbinical College of Canada and graduated from Sydney University with masters in Jewish law In 1999 he went on to found ice.com where he has taken the reins of marketing and been responsible for developing strategic alliances with a variety of distinguished Internet companies. Since its inception, ice.com has risen in the ranks of successful online retaile [read more]

Julien Shirley

Head of Digital Marketing, Figleaves.com

Having previously been Head of Ecommerce for major players in both the Travel and Fashion Retail industries, Julien has recently moved to Figleaves.com Figleaves.com is the ultimate online destination for lingerie, underwear, loungewear, clothing, swimwear, nightwear and shapewear, and recently launched a cute collection for children and a great new edit of menswear too. Each season they launch th [read more]

12:25 - Lunch For All Attendees

Lunch For All Attendees

Best Practices When Overhauling Your HomepageeTail Interactive Think Tank – Learning From Your Peers’...

1:45 Best Practices When Overhauling Your Homepage, Category & Product Detail & Check-Out Pages

Best Practices When Overhauling Your Homepage

Martin Newman, Ecommerce Leader and Consultant, MartinNewman.co.uk

MartinNewman.co.uk (former Ted Baker, Harrods, Burberry) Martin is a global e-commerce leader with over 25 years of multi-channel retailing experience. He has owned direct mail, e-commerce, kiosks, mobile and call centre channels for a number of brands including Ted Baker, Harrods, Pentland brands (Speedo, Kickers, Boxfresh etc) Burberry and Intersport. Given his passion for site optimisation, we asked him to create a hands-on session taking you through the overhaul of key web pages illustrated by real-life examples.

Carrying out the right number and focus of tests to drive conversion optimization
Landing pages of excellence
Handling the sorting of over 1,000 products effectively
Looking at the best use of imagery and content on a product page
Ensuring the intuitiveness of your check-out and registration forms & overcoming form validation issues
Measuring the effectiveness of the changes you made to your website

Martin Newman

Ecommerce Leader and Consultant, MartinNewman.co.uk

Martin is a Global e-commerce leader and consultant, and one of the most experienced, best - known and most respected e-commerce practitioners and he has been involved in multi channel retailing for over 25 years. He has owned direct mail, e-commerce, kiosks, mobile and call centre channels for a number of brands including Ted Baker, Harrods, Pentland brands (Speedo, Kickers, Boxfresh etc) Burberr [read more]

Optimising Visitor Behaviour - how to persuade people to...eTail Interactive Think Tank – Learning From Your Peers’...

2:25 - Optimising Visitor Behaviour

Optimising Visitor Behaviour - how to persuade people to do what you want them to do

Craig Sullivan, Group eBusiness Customer Experience Manager, Belron

We spend 70-80% of our time on optimizing our key web pages’, according to one eTail Advisor. When money is tight, it becomes even more important to focus on optimizing the opportunity of conversion. Interestingly enough the majority of retailers haven’t adopted any testing methods, let alone multivariate testing. This session demonstrates how testing takes the guess work out of site design so you can realize risk reduction and conversion optimization.

Exploring the benefits of multivariate and A/B testing
Knowing when to use which testing methods for the best results
Seeing examples and results of multivariate testing
- Micro versus macro and side-wide testing
Interpreting test results and determining the highest priorities for site re-designs
Getting real answers to your testing questions

Craig Sullivan

Group eBusiness Customer Experience Manager, Belron

Group eBusiness Customer Experience Manager Autoglass (Belron International Ltd) Craig is a user experience champion with a wealth of experience gained working with high street retailers and leading brands. Craig has been Group eBusiness Customer Experience Manager at Belron® (Autoglass etc.) since April 2009, where he continues to make consumer facing improvements and fosters an appreciation of t [read more]

Best Practices When Overhauling Your Homepage, Category ...eTail Interactive Think Tank – Learning From Your Peers’...

3:00 - Best Practices When Overhauling Your Homepage

Best Practices When Overhauling Your Homepage, Category & Product Detail & Check-Out Pages

Jan Bartholomaeus, Online Design Manager, Blacks Leisure Group
Nikos Karaoulanis , Head UX Team; Web User Experience and Analysis Manager , John Lewis
Dan O'Sullivan, Web and data analyst, Urban Outfitters
Harry Speller, Manager, Business Analysis, Ovi Music, Nokia

A continuation of Martin Newman’s session earlier today, we asked leading UX (User Experience) and website design experts to share their first-hand, tangible insights when overhauling your website

Carrying out the right number and focus of tests to drive conversion optimization
Landing pages of excellence
Handling the sorting of over 1,000 products effectively
Looking at the best use of imagery and content on a product page
Ensuring the intuitiveness of your check-out and registration forms & overcoming form validation issues
Measuring the effectiveness of the changes you made to your website

Jan Bartholomaeus

Online Design Manager, Blacks Leisure Group

Jan joined Blacks Leisure Group in September of 2008 to manage all UX, IA and UCD (user-centric design) projects for Blacks, Millets, Freespirit and O’Neill. Before that, he was the UCD and customer experience manager for all DSGi brands where he focused on creating an aligned, cross-platform visual strategy for online, TV, print and in-store. At Amazon, he was the lead web designer for the UK, Fr [read more]

Nikos Karaoulanis

Head UX Team; Web User Experience and Analysis Manager , John Lewis

Nikos joined JohnLewis.com over a year ago with the responsibility for overseeing the User Experience and Analytics team. He has combined qualitative/design-thinking approaches with quantitative/analytic methods to drive forward the site’s customer experience and sales potential. He also provides strategic customer experience direction. Prior to JohnLewis.com, Nikos spent over 6 years helping clie [read more]

Dan O'Sullivan

Web and data analyst, Urban Outfitters

Dan joined Urban Outfitters in September of 2009 to bring their web reporting up to speed with the idea of evolving the Urban UK site using focused testing to serve our customers better. He is also looking into emerging European markets and how Urban Outfitters’ offering should differ between territories. Another focus point is to help develop the customer database to facilitate relevant, targeted [read more]

Harry Speller

Manager, Business Analysis, Ovi Music, Nokia

Harry is the Manager, Business Analysis for Ovi Music within Nokia. His main responsibility is to support the Product and Design/UX teams, facilitating their decision making through data and analysis. Previously he worked at British Airways as an Analyst on the BA.com website. Before that he worked at VisitBritain, working to set up and develop the web analytics implementation, supporting User Exp [read more]

3:35 - Networking & Refreshment Break

Networking & Refreshment Break - Inside The Solution Zone

Conversion Clinics – We have invited a leading conversion specialist to review your website. Take home some practical tips you can implement immediately on how to improve your conversion rates.

UX XL: Ensuring The Effectiveness Of Site Search & D...eTail Interactive Think Tank II – Learning From Your Pee...

4:05 UX XL: Ensuring The Effectiveness Of Site Search & Dynamic Merchandising

UX XL: Ensuring The Effectiveness Of Site Search & Dynamic Merchandising For Excellent User Experiences

Steve Wind Mozley, GM, Online, GAME Group plc

Site search refinement and dynamic merchandising can greatly help your customers swiftly and effectively find the product for which they are looking, and equally important, the product you want them to discover. We explore the requirements necessary to make relevant recommendations to your customers.

Improving the customer experience through faceted search/guided navigation tools
Best practices in deploying dynamic merchandising
Avoiding the danger of over-personalisation
Measuring the effectiveness of your improvement efforts

Steve Wind Mozley

GM, Online, GAME Group plc

Seven years of traditional FMCG retail with the Cooperative Group led to seven years of developing the online channel for Marks & Spencer. Swapping fashion models for fiscal ones, a two year tenure at LloydsTSB followed, innovating the online marketing for the UK’s most popular internet bank. Agency-side beckoned in the form of launching a successful Web Analytics consultancy practice for Neds [read more]

Keeping Up With SEO Advancements To Maximize Your Search...eTail Interactive Think Tank II – Learning From Your Pee...

4:40 - Keeping Up With SEO Advancements

Keeping Up With SEO Advancements To Maximize Your Search Strategy

Alistair Daly, Marketing Director, On The Beach

SEO is a central part of every marketer’s strategy today. Re-examining your content and SEO strategy could mean the difference between profit and loss in a business climate that remains tough. Join this session to explore the latest SEO development, benchmark against your competitors and come away with ideas on how to increase your SEO rankings.

Keeping up-to-date with SEO developments including real-time search and geo-results
Ways of taking advantage of SEO opportunities due to the constantly changing environment
Deploying long tail keywords to convert your customers at a higher percentage
Optimizing your content to achieve top SEO rankings
Measuring the success of your SEO strategy

Alistair Daly

Marketing Director, On The Beach

Alistair joined ‘On the Beach’ as board marketing director in June of 2008. He heads up all sales and marketing activities for this fast growing online UK travel agency. Previously, he ran the UK marketing division for lastminute.com where he was responsible for 4 key brands - lastminute.com, holidayautos.co.uk, medhotels.com and travelocity.co.uk. – and accountable for £30m advertising budget and [read more]

Email Marketing Tactics: Driving Relevance Through Segme...eTail Interactive Think Tank II – Learning From Your Pee...

5:15 Email Marketing Tactics

Email Marketing Tactics: Driving Relevance Through Segmentation

James Davey, Head Online Marketing, New Look

Email remains one of the best tools in your marketing arsenal. Often the success of an email campaign is dependent on the strength of your segmentation strategy. Every company has a variety of customer data collected at POS, through registration forms and click behaviour. We explore best practices in mining this data to increase the relevance of your email communications. We debate why email should be treated more like good quality DM rather than a low cost batch and blast tool.

Planning necessary to develop an optimal email segmentation strategy
Collecting the right data
Driving email relevance through data segmentation
Ways to maximize your frequency rates
Debating what makes people open your email

James Davey

Head Online Marketing, New Look

James joined fashion retailer New Look in December of 2009 to head up their multi-channel marketing efforts. He joined from B&Q where he was head of online marketing for almost two years. At B&Q he was accountable for all digital and direct marketing channels from strategy to execution with a team of only 2 and an annual budget in excess of £3m. He marketed the core home delivery business [read more]

5:45 - Chairperson’s Closing Remarks

Chairperson’s Closing Remarks

5:50 - eTail Party For All Attendees

eTail Europe Party For All Attendees

Retail Innovations in eCommerce Day 1

June 16, London, UK

Expand All [+]

Breakfast Focus Group

Andrew Ground

Chief Commercial Officer, LoveFilm UK

Andy Leaver

VP of International, BazaarVoice

Stephen Robertson

Director General, British Retail Consortium

Nicole Vanderbilt

CEO, mydeco.com

Soren Mills

former Vice President and Head of Global Ecommerce Walmart International, Former Walmart International

Tim Callan

Vice President of Product Marketing, VeriSign

Steve Robinson

CEO, M and M Direct

Marianne Salmans

Business Development Manager EMEA - Retail, GlobalCollect

Meera Bhatia

Sr. Director, Global Product Planning, Hotels.com, Expedia Inc.

Alex Bloemendal

Manager Front-End & Services, Bol

Liane Dietrich

Managing Director, Linkshare UK

Pinny Gniwisch

Founder & EVP Marketing, Ice.com & Diamond.com

Julien Shirley

Head of Digital Marketing, Figleaves.com

Martin Newman

Ecommerce Leader and Consultant, MartinNewman.co.uk

Roundtable 1

Budget-Friendly Solutions That Make A Major Impact On Your Site

Craig Sullivan

Group eBusiness Customer Experience Manager, Belron

Roundtable 2

Keeping Your Paid Search Program Growing Despite Rising Keyword Cost & Fierce Competition

If you would like to moderate any of these roundtables, please contact Chet Silverman: email – csilverman@wbresearch.com Call - +1.646.200.7478

Jan Bartholomaeus

Online Design Manager, Blacks Leisure Group

Nikos Karaoulanis

Head UX Team; Web User Experience and Analysis Manager , John Lewis

Dan O'Sullivan

Web and data analyst, Urban Outfitters

Harry Speller

Manager, Business Analysis, Ovi Music, Nokia

Roundtable 3

Identifying & Leveraging The Power Of Your Website To Drive SEO

Steve Wind Mozley

GM, Online, GAME Group plc

Roundtable 4

Driving Returns From Online Video Content

Alistair Daly

Marketing Director, On The Beach

Roundtable 5

Advancements In Online Payment & Security Technologies

James Davey

Head Online Marketing, New Look

Roundtable 6

Achieving Cross Channel Consistency For Seamless Shopping Experiences







Send me email updates







Send me email updates

Retail Innovations in eCommerce Day 1

June 16, London, UK

Expand All [+]

Breakfast Focus Group

Andrew Ground Chief Commercial Officer, LoveFilm UK

Andy Leaver VP of International, BazaarVoice

Stephen Robertson Director General, British Retail Consortium

Nicole Vanderbilt CEO, mydeco.com

Soren Mills former Vice President and Head of Global Ecommerce Walmart International, Former Walmart International

Tim Callan Vice President of Product Marketing, VeriSign

Steve Robinson CEO, M and M Direct

Marianne Salmans Business Development Manager EMEA - Retail, GlobalCollect

Meera Bhatia Sr. Director, Global Product Planning, Hotels.com, Expedia Inc.

Alex Bloemendal Manager Front-End & Services, Bol

Liane Dietrich Managing Director, Linkshare UK

Pinny Gniwisch Founder & EVP Marketing, Ice.com & Diamond.com

Julien Shirley Head of Digital Marketing, Figleaves.com

Martin Newman Ecommerce Leader and Consultant, MartinNewman.co.uk

Roundtable 1

Budget-Friendly Solutions That Make A Major Impact On Your Site

Craig Sullivan Group eBusiness Customer Experience Manager, Belron

Roundtable 2

Keeping Your Paid Search Program Growing Despite Rising Keyword Cost & Fierce Competition

If you would like to moderate any of these roundtables, please contact Chet Silverman: email – csilverman@wbresearch.com Call - +1.646.200.7478

Jan Bartholomaeus Online Design Manager, Blacks Leisure Group

Nikos Karaoulanis Head UX Team; Web User Experience and Analysis Manager , John Lewis

Dan O'Sullivan Web and data analyst, Urban Outfitters

Harry Speller Manager, Business Analysis, Ovi Music, Nokia

Roundtable 3

Identifying & Leveraging The Power Of Your Website To Drive SEO

Steve Wind Mozley GM, Online, GAME Group plc

Roundtable 4

Driving Returns From Online Video Content

Alistair Daly Marketing Director, On The Beach

Roundtable 5

Advancements In Online Payment & Security Technologies

James Davey Head Online Marketing, New Look

Roundtable 6

Achieving Cross Channel Consistency For Seamless Shopping Experiences

Andrew Ground

Chief Commercial Officer, LoveFilm UK

Andy Leaver

VP of International, BazaarVoice

Stephen Robertson

Director General, British Retail Consortium

Nicole Vanderbilt

CEO, mydeco.com

Soren Mills

former Vice President and Head of Global Ecommerce Walmart International, Former Walmart International

Tim Callan

Vice President of Product Marketing, VeriSign

Steve Robinson

CEO, M and M Direct

Marianne Salmans

Business Development Manager EMEA - Retail, GlobalCollect

Meera Bhatia

Sr. Director, Global Product Planning, Hotels.com, Expedia Inc.

Alex Bloemendal

Manager Front-End & Services, Bol

Liane Dietrich

Managing Director, Linkshare UK

Pinny Gniwisch

Founder & EVP Marketing, Ice.com & Diamond.com

Julien Shirley

Head of Digital Marketing, Figleaves.com

Martin Newman

Ecommerce Leader and Consultant, MartinNewman.co.uk

Craig Sullivan

Group eBusiness Customer Experience Manager, Belron

Jan Bartholomaeus

Online Design Manager, Blacks Leisure Group

Nikos Karaoulanis

Head UX Team; Web User Experience and Analysis Manager , John Lewis

Dan O'Sullivan

Web and data analyst, Urban Outfitters

Harry Speller

Manager, Business Analysis, Ovi Music, Nokia

Steve Wind Mozley

GM, Online, GAME Group plc

Alistair Daly

Marketing Director, On The Beach

James Davey

Head Online Marketing, New Look