Table #1: Webtrends Case Study
Speaker to be named, Webtrends
Table #2: Making The Online Experience More Personal: Bringing Empathy To Site Search
How Can We Make eCommerce A More Human And Engaging Experience For Our Customers So That They Buy More, Visit More Often And Recommend More?
John Tomlinson, Head of Communications, Colbenson
Table #3: Sharing Best Practices On Using International Expansion Opportunities
What Research Has Been Done Into This Area? Where Are The Key Growth Areas? What Are The Key Challenges?
Rachel Halpern, Senior Marketing Project Manager,Swiss Post
Table #4: Using KPIs and Analytics To Enhance CRM
How Do You Use Web Analytics, Email Behaviour And Booking Trends To Better Understand Customer Buying Preference?
Matthew Finch, Head of Sales & Marketing,
Table #5: Unraveling The Mysteries Of Cross Channel Engagement
Hari Saini, Director of Client Success, StrongMail
Table #6: Best Route To The Checkout- How Email Has Evolved And Continues To Deliver For Retailer In A Multi-Channel World
How Does Email Effectively Work Alongside Other Channels, Both Digital And Offline, To Increase Commerce Opportunities In The Retail Sector?
Nick Fuller, Director of Planning and Development, e-Dialog
Table #7: Beyond Last Click: Understanding Your Customer’s Complete Journey To Sale
The Way Your Customers Find And Use Your Digital Entities Is Constantly Changing, And Will Continue To, As The Digital Industry Evolves And Grows. So How Do You Know What's Working And Which Channels To Invest In?
Jon Baron, CRO/ Co-Founder, TagMan
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Matthew Finch
Head of Sales, Warner Leisure Hotels
Mat Finch re-joined Warner Leisure Hotels in December 2010, following 3 years working at Dell and Google. Mat has taken the role as Head of Sales for the hotel chain. At Dell, Mat was promoted to the role of Head of Retail Marketing for EMEA in February 2010, after successfully holding the responsibility of Head of Marketing for UK & Ireland since May 2008. He was responsible for d [read more]
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John Tomlinson
Head of Communications , Colbenson
Head of communications at Colbenson, John is an economics graduate from Leeds, now living in Madrid.He previously worked for Virgin Atlantic Airways in the UK and US, working in training and change management. More recently he worked for the FCO in Spain as British Vice-Consul and latterly as change manager. He also works as a freelance professional writer.
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Rachel Halpern
Senior Marketing Project Manager, Swiss Post
Rachel Halpern is an expert in strategic marketing, market research and market and competitive intelligence. She has been working at Swiss Post in Switzerland for the past 8 years. Rachel has moderated international and interdisciplinary group discussions and workshops before. Her goal is to create a good atmosphere, in which the participants feel free to discuss openly, express their opinions and [read more]
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Nick Fuller
Director of Planning & Development , e-Dialog
Nick Fuller has over 25 years’ experience in direct marketing spanning digital (over the last 12 years particularly in email and mobile) and traditional channels (including direct mail and call centres.) He has worked across brands as diverse as Peugeot, Legal & General, Capital Radio, Dell and Thomas Cook in both client and marcomms service organizations including Lloyds TSB and E [read more]
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Hari Saini
Director Client Success, StrongMail
As StrongMail's Director of Client Success, Hari Saini helps leading brands successfully leverage social media and referral marketing strategies to acquire new customers, identify influencers and foster brand advocacy. With an 18-year career in technology and marketing, Saini has unique insight into how new channels and tools can increase customer satisfaction and revenue. Prior to StrongMail, Sai [read more]
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Jon Baron
CRO and Co- Founder, TagMan
As Chief Revenue Officer and Co-founder of TagMan, Jon is responsible for the Company’s strategic planning and sales as well as corporate and partnership development efforts. Jon’s career in the digital media industry began in 1997 where he spent 10 years at Microsoft, building MSN’s first multi-national sales team for the US, EMEA and Asia. After Microsoft, he joined hypertext and rich-media netw [read more]
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