SAP is the world’s leading provider of business software, offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 47,800 customers (excludes customers from the acquisition of Business Objects) in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” (For more information, visit www.sap.com/asia)

Oracle is the world's leading supplier of software for information management, and the world's second largest independent software company. Oracle technology can be found in nearly every industry, and in the data centres of 98 of the Fortune 100 companies.

The Oracle Service Optimization Suite (OSO) features a best-of-breed, modular, configurable design that allows you to choose the right components that meet your unique business requirements. The highly configurable nature of OSO enables it to be deployed in a broad range of Field Service and Facilities Management markets.

OSO has abroad range of functionality including forecasting, resource planning, technician scheduling, dynamic appointment creation, dispatch management, reporting and key performance indicators. OSO Suite can help you take your service delivery business to the next level of operational efficiency and customer satisfaction.