ACSA/Strategic Service Management Asia 2008 Awards
Date: Wednesday 5th November 2008
Time: 7pm to 9pm
Dressing: Smart Casual
The annual service awards and gala dinner is back again. Jointly hosted by ACSA and WBR, this event will recognise and pay tribute to the companies and individuals who have achieved excellence within the customer service sector in 2008.
This year's event will be held in Hong Kong on the 5th November at the end of Day One of the global Strategic Service Management Asia conference. The gala awards dinner will reward the best of the best within the service industry across the Asia Pacific region. The participating countries are Hong Kong and Macau, Australia, China, Indonesia, Korea, Malaysia, Philippines, Singapore, Taiwan and Thailand.
You are invited to participate in what promises to be a prestigious event on the industry calendar. Sign up to take part in this excellent opportunity to network, mingle and create business with the best of the best, decision-makers and influencers. Email us at info@wbr.ae or call us at + 65 6408 9220 to register!
In addition, you can also enjoy in-depth learning by taking part in WBR’s Strategic Service Management Asia 2009 conference. Strategic Service Management Asia features the best of breed case studies from over 30 service veterans across multiple industries on how they deliver superior, cost effective customer service in the region.
Its agenda include business transformation concepts on building world class service organizations, the challenges and strategies of service veterans in China, India and Asia Pacific on how they overcome the diverse culture, geography and expectations to meet the service expectations within the region.
Over 3 days, service luminaries across 11 countries who will gather here to discuss their strategies include:
- Wolfgang Heimsch, Chief Executive Officer of Customer Services, Siemens Healthcare, Germany
- Tim Griffin, Vice President of Services for Asia Pacific, Dell B.V. Singapore
- Pierre Steffen, Vice President, Customer Service, Airbus, China
- Wang Canyuan, Vice President, Field Engineering, Tokyo Electron (Shanghai), China
- Allen Rufo., Assistant Vice President, Customer Service Operations, Toyota, Philippines
For more information, visit wbresearch.com/strategicservicemanagementasia
Book a table today!
Make sure your corporation is seen as a player supporting the development of the service industry across Asia and book for a table. For more queries, please call Pete Mitchell at +971 (4) 365 4118 or email him at pete.mitchell@wbr.ae
Nominate the best service organization
The 2nd Annual Asia Pacific Customer Service Recognition of Excellence is now open for nominations! Visit here to find out more
About Asia Customer Service Association
Recognizing that customer service is critical to economic growth, the China Best Customer Service Assessment Committee and numerous regional non government organisations formed the Asia Customer Service Association to promote service excellence across industries.
ACSA was founded in November 2007 to actively promote and share best practice customer service in Asia Pacific. The association helps the less developed markets mature to provide the right level of customer service to match the maturity of the local customers. ACSA supports a wide range of industries from financial, telecoms, technology, government, hospitality and tourism. For more information, visit www.ap-csa.com |
