Related Events
June 11 - 13, 2012
Omni Mandalay Hotel - Dallas
September 24 - 26, 2012
Grand Hyatt Atlanta Buckhead
October 1 - 3, 2012
The Westin Stonebriar - Frisco
October 5, 2012
Location TBD
February 4 - 6, 2013
Venue TBD - San Diego
February 4 - 5, 2013
Amsterdam
March 7, 2013
Hotel Sofitel Ibirapuera - São Paulo
March 25 - 27, 2013
Las Vegas
April 15 - 18, 2013
JW Marriott Las Vegas Resort & SPA
Interlog is the lead North American conference dedicated to service parts logistics and aftermarket service. Now in its 14th year, the program draws together senior industry
logisticians from global manufacturers of products that require aftermarket service and service parts, including: hi-tech, telecommunications, aerospace, medical devices,
automotives, computers/networking, office equipment, and other industries for whom spare parts service/aftermarket support is a business-critical organization.
“Interlog Summer provides a great venue for manufacturers and service providers to either re establish connections and/or to entirely develop new contacts for new business
opportunities and/or obtain ideas on how you can improve your services business."
- Paul Tran, Senior Director Sales and Marketing, Comtek Computer Systems (Interlog Attendee)
Are you interested in speaking at the conference? Contact the program producer, Ian McRae – 212.885.2734; Ian.McRae@wbresearch.com
Do you have solutions for better aftermarket service management? Why not showcase your product or service at the event? Nicole Bognar, our Sponsorship Manager, would be happy to discuss the different options available for you to boost your marketing goals through our conference. She can be reached by email – Nicole.Bognar@wbresearch.com – or by phone – 646.200.7549/p>
The leading service and support program on the West Coast has now blossomed into a bi-annual event. At Field Service East, service and support executives will have the opportunity to benchmark against best-in-class examples and results provided by leading manufacturers across a number of industries while planning for 2013 initiatives. Over 35 speakers will be ready to share their insight and successes. Tactical insight will be provided in the areas of: Transformational service operations, Change Management, Knowledge Management, Mobility and Mobile Resources Management, CRM Data Management, Revamped Service Offerings, e-Service Social Media Training, Career Development and much more!
Every penny counts. Every function needs to contribute straight to the bottom line. Every returns manager has the CFO’s shadow looming over their desk. Find answers to your most pressing returns challenges at the Consumer Returns conference. Consumer Returns is the only conference exclusively for returns management and returns prevention in the consumer electronics, home appliances and telecommunications industry. The 3-day conference is attended annually by over 200 senior level executives to openly discuss issues and challenges. Here’s the reason why Target felt it was a MUST to send 3 of it’s executives to the conference: "…Target is attending to discuss with retailers and vendors how the industry is minimizing returns, making the experience easier for guests as well as recouping value on un-saleables. We continue to hear that this is the conference to attend regarding returns. Given the attendees and format, as opposed to other conferences, we anticipate solution-based discussions, less theory. Spend three days immersed in a Returns Management and Prevention 'brain trust'."- Sam Jackson, Program Manager, Reverse Logistics, Target CorporationFor speaking opportunities, please contact Jonathan Massoud at 646.200.7536 or email him at Jonathan.Massoud@wbresearch.com. For sponsorship and exhibiting opportunities, please contact Scott Rossen at 646.200.7526 or email him at Scott.Rossen@wbresearch.com.
The Reverse Logistics Road Show is your one-stop solution for all your reverse supply chain needs in 2011 and beyond. This roadshow provides a unique and exciting opportunity to learn the most cutting-edge trends from an intimate, exclusive group of 25 OEMs. Join us in a vendor free environment where you can discuss and debate proven cost-savings strategies with other industry leaders.
Field Service Medical is the only event specifically tailored for medical device service and support executives in North America. Developed from overwhelming feedback from the medical device industry over the past few years at our annual Field Service program, the agenda is developed from research with senior-level service and support executives to guarantee the most timely discussion and relevant takeaways for medical device and equipment manufacturers.Field Service Medical is a completely unique program that addresses the challenges of today’s medical device manufacturers from around the globe. The program highlights the latest strategies in core service functions including mobility, customer satisfaction/service, workforce management, technical support and knowledge management and provides insight on innovative developments in change management, intelligent service offerings, e-Service, CRM, data management, developing service leadership, mobile resources management/mobile technologies and regulatory compliance.
Service Lifecycle Management (SLM) Europe is the only event that covers all the latest developments and issues concerning pioneering Service and Logistics professionals looking to increase revenue from a global service operation. In a packed 3-day agenda, the SLM 2012 conference covered service, sustainability, benchmarking criteria, maintaining customer loyalty, improving efficiencies and increasing profit margins. Participating companies included professionals from across field services, support supply chain, manufacture and reverse logistics covering all of Europe in a wide range of industry sectors. Interested in sponsorship and exhibiting opportunities? Please contact Jodi Richter, Sponsorship Director, at 646-200-7485 or email her at JRichter@wbresearch.com.
The annual Next Generation Customer Experience conference brings together the best minds in the customer service management industry to discuss strategies for customer retention, customer loyalty and enhancing the customer experience through integrated marketing channels.Are you interested in speaking at the conference? Contact the program producer, Kristin Paulick – 646.200.7492; Kristin.Paulick@wbresearch.comWe are now prepping for the 2013 conference! Now is the time to know more about the different branding, networking and exhibiting opportunities at next year’s event. Contact Dan Lusardi to find out more – 646.200.7454; Dan.Lusardi@wbresearch.com
The emergence of innovation within the service industry has been creeping ever closer as the risks in development and investment are minimizing with improved economic forecasts and stability. Field Service 2012 provides key insights on developing an ambidextrous service organization that excels in both quality and operational excellence and hence opening the doors for innovation.Field Service 2012 highlights the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management and provides new insight on innovative developments in e-Service, CRM, Data management, developing service leadership and effective mobile resources management.