Click Here To Download The Benchmarking Report
During the 2012 Field Service conference, a survey was conducted with the audience of more than 400 attendees with the goal of providing a report that would outline how service organizations stack up against one another in various focus areas.
The audience was asked to comment about the following:
- Their investment into service organizations
- Future investment into research and development
- Current growth strategies
- New product development
- Workforce management strategies
- Best-in-class strategies for training and development
Approximately 60 Executives at the Field Service conference in roles like Senior Vice President, Customer Support, Vice President of Field Service, Director of Customer Advocacy and more, from companies as diverse as Kodak, Siemens and Pitney Bowes, responded to the comprehensive survey.
They shared valuable insight into their operations to create an effective benchmark for the industry using clear, consistent definitions to assist in outlining performance and future service initiatives. See how your firm compares to your peers and competitors by viewing the results throughout this report.