1. Prepare your organization to comply to new and coming medical device regulations
2. Optimize your front end service systems to cope with a volatile economy
3. Maintain proper alignment between you and your customers IT to maximize efficiency
4. Implement ERP and service technology to support the complexity of your customer’s businesses and your technicians
5. Handle product recalls and updates with an eye for long-term customer loyalty
6. Optimize training and leadership development including competency modeling, hiring and retaining top talent

Field Service Medical is the only event specifically tailored for medical device service and support executives in North America. Developed from overwhelming feedback from the medical device industry over the past few years, the agenda is developed from research with senior-level service and support executives to guarantee the most timely discussion and relevant takeaways for medical device and equipment manufacturers.

Field Service Medical is a completely unique program that targets over 15 different medical device manufacturing verticals and addresses the challenges of today’s medical device manufacturers from around the globe. You’re guaranteed to take away the latest strategies and best practices in core service functions including mobility, customer satisfaction/service, workforce management, technical support and knowledge management and provides insight on innovative developments in change management, intelligent service offerings, e-Services, CRM, developing service leadership, mobile resources management, regulatory compliance and much more!

Secure your seat today! Call 1-888-482-6012 or book online

The WBR live conferencing model will allow you to build your network with your peers and the exchange of business knowledge and best practices. If you would care to share your priority issues and key expectations for your service organization for Q4 2011 thru 2012, we’ll undertake to introduce you to peers onsite who are working towards similar outcomes and have successes to share in the same areas.