Increasing Service Sales & Customer Soft Skills

Thank you for checking out the Field Service Medical Conference! Learn how this conference can help address the challenges of device and equipment manufacturers looking to increase service revenue and improve your overall service and support capabilities by downloading the 2013 Agenda.

Want to see who attended the conference in February 2013? Please feel free to contact our team here or call us at (+1) 646.200.7530 to receive the attendee list and learn what’s in store for Field Service Medical 2014.

Field Service Medical is North America’s only event for medical device service and support executives. This year’s program has been tailored to address the challenges of device and equipment manufacturers looking to increase service revenue and improve their overall service and support capabilities. Developed from in-depth research with 57 senior-level service executives, Field Service Medical 2014 highlights strategies on optimizing service sales, improving customer soft-skills of technicians, developing successful third-party relationships, best-practice CRM and knowledge management systems upgrades and more!

Secure your seat today! Call 1-888-482-6012 or book online

1. Effectively transition from a products to a services company to increase service revenue
2. Improve your technicians customer soft-skills to sell service and increase customer satisfaction
3. Effectively realign roles and responsibilities following a major reorganization or merger
4. Enhance the customer experience and product lifecycle through predictive services
5. Select and customize your CRM solution to best fit your organizations needs
6. Evaluate what constitutes a successful third-party or strategic service partner relationship
7. Effective document and knowledgebase management: enable junior technicians to act as senior technicians