23 - 25 February, 2015
Rancho Bernardo Inn, San Diego, CA

Increasing Service Revenue While Improving The Customer Experience

Field Service Medical 2014

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  • At Field Service Medical 2014, You're Peers Learned How To:

    • Enhance the customer experience in order to drive loyalty to new levels
    • Improve knowledge sharing capabilities, both internal, through video databases and virtual reality, and external, through forums and customer groups
    • Streamline scheduling capabilities while reducing customer effort and providing additional touch points
    • Benchmark within your industry in order to determine how you compare to other companies in your space
    • Determine how to best utilize advancements in technology in order to generate productivity gains

    Advisory Board Members:

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      Bob Ragusa

      Senior VP Global Operations Accuray
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      Jim Greaney

      VP of Worldwide Customer Excellence Siemens
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      Barbara Janczunski

      VP of Service Contracts Hill-Rom
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      Tom Buckley

      Director of Technical ServiceAmerican Medical Systems
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      Gary Jones

      Senior Director of Customer Care Masimo
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      Dave Bisciotti

      VP Americas Field OperationsVarian Medical Systems
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      Jennifer Lescallett

      Sr. Director of North American Service & SupportAffymetrix
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      Richard Springer

      VP Service & Support Elekta

    2014 Speakers Included:

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      Kirk Malloy

      Vice President Global Customer SolutionsIllumina
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      Chris Lynch

      Vice President of Global ServiceKinetic Concepts
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      Bobby George

      Vice President Customer & Technical ServicesSt Jude Medical
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      Scott Safar

      Vice President of Customer and Core Global Service OperationsAbbott
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      Joseph Graham Jr

      Vice President Service Sales & MarketingToshiba American Medical Systems
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      Diana Helfinstine

      Vice President, Customer Experience Essilor
    View All Speakers