23 - 25 February, 2015
Rancho Bernardo Inn, San Diego, CA

 

Jonathan Berman, CEO, Kextil

Innovation Spotlight

 

    

Stacy Blakley, Director of Finance, Hill-Rom

The Vital Few – Aligning Metrics to Enhance Customer Satisfaction

    

Pat Miler Brodkey, Senior Director Install Base Marketing, Accuray

Building Customer Loyalty By Transforming End of Support

 

    

Bruce Fullerton, Elekta

Engaging Your Customer At Multiple Levels

    

Paul Gettings, Senior Vice President Sales & Marketing, Network Global Logistics

Chairperson’s Opening Address

    

Diana Helfinstine, Vice President Customer Experience, Essilor

Learning From Our Customers: A Discussion With End Users

 

    

Jennifer Lescallett, Senior Director North American Service & Support, Affymetrix

Ensuring A Positive Customer Experience In Your Technical Assistance And Contact Centers

 

    

David Licosati, Vice President of Sales, Service Strategies Corporation

Innovation Spotlight

 

    

Steve McClelland, Communications Manager, STEP

Charity Spotlight: STEP Support The Enlisted Project

    

Greg McCormick, Associate Director of Service Operations, Stryker Instruments & Dannielle Emick, Sr. Manager of Post-Market Compliance Regulatory Affairs, Stryker Instruments

Preparing Service To Be Audit Ready

 

    

Doreen Pippen, Director of Marketing, Life Technologies

Utilizing Web Portals And Innovative Training Programs To Improve Service And Support For Our Customers

    

Debora Schum, Sales Manager, Trimble

Turning Data into Actionable Information

 

    

Michael Stringfellow, Director of Americas Field Applications, Life Technologies

Improving Net Promoter Scores through Customer Experience Training

 

    

Erich Wichterman, National Sales & Service Leader, North America, Dentsply

Increasing Service Revenue By Maximizing Service Marketing And Sales – A System View