23 - 25 February, 2015
Rancho Bernardo Inn, San Diego, CA

Field Service Webinars On Demand


7 Ways Service Culture can Influence Service Revenue
Click Here To Watch The Webinar

Vidya Chadaga, Director of Product Marketing at ServiceMax, will map out 7 ways that your culture can influence service revenue.

This webinar will help you:

  1. Differentiate your company with a unique 'Service Culture' and foster it to positively influence service revenue
  2. Pinpoint strategic and tactical actions to take so as to foster a profitable service culture
  3. Evaluate programs and incentives in your service organization and root it in your culture
    
Don't Let Your Boss Say "No" This Time: Build Your Business Case for Field Service Technology
Click Here To Watch The Webinar
Service is more mission-critical than ever, so why is your technology for Field Service so neglected?

It comes down to this: your executives don't want to pull the trigger unless they are confident in a great return from the project.

Join Vidya Chadaga, Director of Product Marketing at ServiceMax to learn how to present the perfect business case for Field Service technology, backed with great metrics and returns you may not even have thought about. Come learn about the best practices for building your case and securing support for your Field Service project. Get ready to hear that "no" turn into a "yes"!

This one hour webinar will help you:

1. Learn what executives care about and how your business case will map to their top concerns
2. Understand the key measurements for field service and how to uncover the information w/in your organization.
3. Develop a REAL ROI that’s sure to show your boss field service WILL make a difference.

    
Service Management Software: Best of Breed vs. ERP
Click This Link to Access the Webinar: http://www.astea.com/en/forms/request.aspx?t=webinar44a
With the ever-increasing importance of service and support, it is no longer a question whether an organization should have a service management & mobility solution but, rather, what is the best solution to support aggressive growth & cost containment objectives. Organizations that provide service & support already know that to stay competitive they must make service a top strategic initiative.

As a service leader, you know that you have to fight for every share of your customer’s wallet, which makes customer satisfaction and retention even more mission-critical. Additionally, your service organization is now being looked at as a major revenue stream to offset shrinking product margins. You need to deliver innovative service offerings to create competitive differentiation and ongoing value for your customers. Faced with these challenges, service executives often find themselves at a crossroads of either purchasing their incumbent Enterprise Resource Planning (ERP) service management offering or investing in a best of breed service management & mobility solution.

During this one hour webinar you will hear from experts and discover:

  • Differentiators between best-of-breed and ERP solutions
  • Things to consider when evaluating best-of-breed vs. ERP solutions
  • How integrating a best-of-breed solution with your existing ERP can create a very compelling value proposition

You will also see a demonstration of Astea’s leading service management & mobility solution with a focus on data integration elements with an ERP solution (for this demonstration it will be Microsoft Dynamics AX but is applicable to other leading ERP systems as well).