Field Service: The Number One Service and Support Event
About Field Service
Field Service is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more! Field Service tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service and support professionals all over the world including innovative developments in increasing service revenue, customer soft-skills, technician utilization, developing service leadership and effective mobile resources management.
Field Service USA 2014 will provide you with strategies on:
- Increasing service revenue by involving service teams in promoting and selling services
- Enhancing the customer experience and product lifecycle through predictive services
- Improve technician utilization and efficiency with CRM/Knowledge Management Systems
- Utilizing future mobility and cloud applications that drive service performance
2013 Speakers Included:
Tribby Warfield, President North America Commercial, Gates Corporation
Tim Saur, PhD. & Vice President & COO Americas, Durst Imaging
Johannes Emmelheinz, President Rail Services, Siemens
Chris Gera, Vice President Field Information and Support Services, Nielsen Media
Bob Feiner, Vice President Dell Services, Dell
Gerald Norz, Vice President Global Printing & Packaging Operations, MEGTEC Systems
Dick Frishkorn, Director Global Commercial Field Service, GE Aviation