About Our Sponsors

@hand provides enterprise mobility software that connects the mobile workforce with enterprise information sources, such as ERP, EAM and customer-specific systems. Since 1998, @hand customers have successfully deployed secure and always-available mobile applications to a wide range of mobile device platforms, including rugged handhelds, smartphones, tablets, and laptops. For field service environments, @hand provides a unified mobile interaction layer that abstracts mobile users from the complexities of corporate IT systems and empowers field workers to focus on their core job tasks. To learn more, visit www.hand.com.

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower your team and provide the agility you need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. To learn more visit: www.astea.com. Service Smart. Enterprise Proven.

Choice Logistics provides customized logistics solutions that meet the high-availability requirements of global technology manufacturers and service organizations. Utilizing a network of more than 400 strategic stocking locations (SSLs) around the world, a unified global IT platform, and a customer-driven account management team, Choice Logistics designs and operates premium delivery solutions that turn mission-critical systems repair into a key differentiator for its clients. To learn why service-driven companies such as Avaya, Cisco, Cox Communications, Dell, EMC, Hitachi Data Systems, Océ North America and Pendum trust Choice Logistics as their service parts logistics partner, call 1-800-593-2108, or visit www.choicelogistics.com.

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, realtime scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

Why wouldn’t you want to be Innovative? Is your software the same as that of your competitors? At Confoe we can show you the competitive advantage between software that is built to last vs. software that is built to change. Your company is constantly changing and your software solution should be as adaptive and innovative as you are. Since 1998, Confoehas rapidly improved field service performance for companies of all sizes. We bring consulting and technology solutions that are fast, effective, and fit your budget. Make the transition to what Gartner and Forrester call “Responsive Operations.” Your enterprise will sense and respond to challenges and opportunities like never before. Learn how Confoe and Progress Software deliver customized call center, field dispatch, logistics and other cross-functional processes at the speed of SaaS. For results in weeks not months or years, go to www.confoe.com or sales@confoe.com or 877-253-9637

Enigma is the only software company delivering a product suite that improves the efficiency, consistency and profitability of maintenance, repair and overhaul (MRO) operations and field service organizations. Enigma’s unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications to provide a dynamic encyclopedia of service, parts and diagnostic information that captures technicians’ expertise and manages an optimal service and support workflow. By facilitating aftermarket maintenance, parts logistics and equipment uptime, Enigma helps service and support organizations maximize their profitability. Enigma customers such as Ford, Bobcat, Volvo, Goodrich Aerostructures and Rolls Royce Defence reap the benefits of our advanced technology for aftermarket sales and field service. For more information, visit http://www.enigma.com/.

As an integrated logistics provider,FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with high-value products or complex supply chain requirements. FedEx SupplyChain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources – all tightly integrated via advanced IT systems.

FedEx SupplyChain helps customers turn logistics management into a competitive strategy by enabling them to focus on core competencies, reduce costs and improve customer service. The company’s portfolio of specialty services includes:

FedEx® Critical Inventory Logistics
Centralized, multi-customer fulfillment centers, a forward logistics network and a central command center, tightly integrated with the FedEx global network, to support our customers’ most critical products in every region.

FedEx® Fulfillment Services
Services designed to leverage the advantages of multi-client, shared facilities, including 24/7 Global Distribution Centers with late-night access to FedEx Express World Hubs.

FedEx® Transportation Management
Optimized management of multi-carrier shipments for all modes of transportation.

FedEx® Healthcare Shared Network
Premium, time-definite, temperature-controlled delivery service for pharmaceutical and diagnostic industries.

FieldSolutions (www.fieldsolutions.com) is a leader in sourcing and management of independent third party field technician resources serving the electronics industry. Our technician sourcing and dispatch services include on-line client self-service, full service field management, and technician long-term leasing. FieldSolutions achieves quality results with flexibility and responsiveness through our automated technician sourcing and work order management tools, our experienced field service project management team, state of the art quality assurance and analytical processes, and a trained and motivated group of over 26,000 independent field technicians. FieldSolutions serves a broad range of technologies, including: PC’s, telephony, internet, cabling, POS, security, and peripheral equipment. FieldSolutions clients are leading electronics manufacturers, resellers and service providers. With a singular focus on field service management our clients trust us for their break/fix and national program requirements. For more information, contact Marty Reader at 952-288-2506 or mreader@fieldsolutions.com.

Flextronics Global Services is a strategic business unit of Flextronics and one of the most respected global providers of logistics and aftermarket services. Its comprehensive suite of services are fully optimised to the specific requirements of its customers primarily operating in the computing, consumer digital, infrastructure, industrial, mobile, medical and retail markets. FGS’ expansive global infrastructure consists of over 25 sites and more than 12,000 employees strategically located throughout the Americas, Europe and Asia. By leveraging a globally-integrated operational infrastructure, supply chain network, and IT systems FGS has the unique capability to offer globally consistent solutions that are both flexible and scalable to meet fluctuating demand patterns.

At FGS we appreciate the unique and highly regulated environment, and supply chain requirements of our Medical customers. Faced with increasing global competition and challenges, manufacturers are now more than ever before relying on their supply chains for competitive advantage. With our network of medically certified facilities FGS provides an integrated suite of solutions for our Medical customers, from forward logistics and product fulfilment solutions to complex repair and refurbishment, through to asset recovery, recycling and e-waste that help protect and maintain their competitive advantage locally and globally.

For more information please visit http://fgs.flextronics.com

360 Scheduling, an IFS company, got its start developing a sophisticated mapping and scheduling solution for use by the fire departments, police and ambulance services make efficient use of their resources and helped them to meet legal service level agreements (SLAs) measured in minutes. Ambulances waiting in strategic locations rather than remaining in their stations became a common sight as a direct result of this system. 360 and IFS now make one of the only real time field service optimization engines available to field service organizations around the world. The 360 Scheduling optimization engine – delivered on premise or through SaaS -- and IFS Applications allow any company with a mobile workforce, whatever its size, to benefit from 360’s best in class scheduling solutions.

Infomill is one of the world’s leading specialists in mobile technical content. The company works worldwide in a variety of industries where there is a need for access to complex information in the field. Tens of thousands of mobile technicians rely on Infomill’s solutions daily to improve fix rates and increase customer satisfaction levels.

Organizations that have implemented Infomill’s solutions include: Atlet, BAE Systems, Barloworld, British Gas, China Light & Power, E.On, Hitachi, Hyundai Rotem, Npower, Rolls-Royce, Toyota Industrial Equipment, Winterhalter and Wolseley.

Infomill focuses on the full life-cycle of technical content. The company has in-house expertise in publishing, processing, data capture, security and management. This allows Infomill to provide a full service to any organization that needs to empower its workforce with essential information.

Infomill’s highly-experienced software development team works alongside the content specialists to provide synchronized or live solutions. As a result, up-to-date content is available at all times. These applications can seamlessly integrate with existing enterprise systems to provide an efficient user experience.

Infomill is based in Burlington MA and Derby in the UK.

Infor is a leading provider of business software and services, helping more than 70,000 customers in 164 countries improve operations and drive growth. For service-centric companies, Infor¹⁰ Service Management offers a complete end-to-end business solution which manages the specialized needs of the service operation plus the day-to-day financial and business processes. Advanced functionality manages the contact center, scheduling/dispatch, work orders, service history, service agreements, warranty claims, depot repair, inventory, CRM, HR, accounting and analytics. By streamlining processes and enabling informed decision-making for personnel throughout the organization, Infor¹⁰ Service Management improves workforce productivity, service profitability and customer satisfaction. Service companies, whether family-owned SMBs or large equipment manufacturers, can achieve best practices and maximize growth potential. To learn more about Infor, please visit www.infor.com

Intermec, Inc. (NYSE:IN) develops and integrates products, services and technologies that identify, track and manage supply chain assets and information, and is in the business of helping customers achieve the most return from automated information and data capture (AIDC) and mobile computing systems. Intermec’s core technologies include rugged mobile computing and data collection systems, bar code printers, label media, voice and RFID.

With 45 years of technology leadership as its foundation, Intermec’s latest product innovation is the all-new, ultra-rugged 70 Series platform and CS40 Mobile Computer. Launched in January 2011, the 70 Series is comprised of four distinct products sharing a common platform and capabilities. All in the smallest and lightest form factors in their respective classes, each product is built to help businesses optimize resources to improve operational efficiency, support future growth, and deliver high customer satisfaction.

O’Neil & Associates is a proven leader in development of product support information and delivery technology to support Aerospace, Commercial, and DoD/military programs. We offer a complete range of services that include: analytical activity, provisioning documentation, spares planning, technical writing, illustration and visualization, training, and technology solutions.

With a long history in the development of aerospace technical publications, O'Neil is ready to support your content development, graphics, and technology needs. Whether it is ground support equipment, power plant and propulsion, airframe or avionics, O'Neil has the right set of skills and technology to make your product support better where it counts.

Visit www.oneil.com to learn more.

SageQuest’s Mobile Control GPS fleet management solution improves the productivity of mobile workers for service organizations throughout North America. Mobile Control integrates with workforce management tools to provide real-time insight into technician and vehicle activity, providing actionable information and decision support. Mobile Control also delivers alerts, automated reports and analytics to measure key performance metrics.

ServiceMax is the first and only complete on-demand field service solution for post-sales service, field service, and strategic service chain management. The complete suite increases both revenue and customer satisfaction by streamlining and optimizing all field service activities. Customers include large enterprises like DuPont, BioRad and Pentair, and smaller companies like Everyday Wireless and Advanta Clean. ServiceMax is headquartered in Santa Clara, California.

ServiceSource focuses on driving increased recurring service revenue, profitability, and customer satisfaction for the world’s leading technology-based companies. The ServiceSource solution consists of a suite of cloud applications, dedicated service sales teams that work under its customers’ brands, and a proprietary Service Revenue Intelligence Platform™ with over a decade of renewals data, KPIs, benchmarks, and best practices. ServiceSource addresses the critical steps of the renewals process, including data management, quoting, selling, and renewal business intelligence. Its business is built on a pay-for-performance model that ensures a results-driven, shared-risk partnership with customers.

Stratix is a leader in enterprise mobility software and services, architecting the entire mobile infrastructure for companies needing to move and access missioncritical data anywhere anytime. From delivering highly configurable, rules-based Stratix Mobile Field Service applications to provisioning, activating and managing every asset within the mobile field service chain, Stratix delivers end-to-end mobility solutions that drive tangible business results in operational efficiency, accelerated workflow, and improved customer service. Twenty-four of the world’s Fortune 500 companies in Field Service, Retail, and Transportation & Logistics and rely on Stratix for application consulting, design and deployment of an integrated mobile solution. For more information, please visit www.stratixcorp.com.

Tenpointsix raises the bar for field service software. Our SaaS solution includes a back office built on the foundations of Microsoft Dynamics CRM combined with the ease of use of Apple iPad and iPhone devices. Tenpointsix seamlessly handles routine field service functions such as dispatching, work order management and asset tracking. Tenpointsix offers a unique and innovative method for visually guiding field personnel through complex procedures while collecting and validating data against user-configurable rules. Service data can be used to help drive sales, marketing, and research through the integrated customer relationship management system. Welcome to Tenpointix, it is field service – recalibrated.

TOA is a Cloud-based , on-demand mobile workforce management application that delivers
efficiency, scalability and customer service capabilities that traditional solutions cannot provide.
The heart of the solutions is a predictive, statistical engine which analyses learned historical
performance patterns, overlays skill set, job history and customer proximity to accurately
predict the amount of time each field worker will take to complete a job and personalises his or
her schedule accordingly. This results in dramatically reduced operational costs, immediate
return on investment and improved customer experience.

Trimble Fleet Solutions enables businesses of various sizes and diverse global markets to increase fleet productivity while reducing fuel costs, decreasing carbon emissions, improving safety and streamlining operations. Trimble continually invests in innovative technology to meet the needs of its customers.

The following Trimble solutions are hosted on the GeoManager cloud-computing platform, which integrates advanced in-vehicle hardware, GPS, vehicle diagnostics and wireless communication technologies for exceptional performance and simplicity of use.

• Trimble GeoManager Fleet Management, which offers real-time field status information and alerts to help manage overall fleet performance.
• Trimble GeoManager Driver Safety, which measures aggressive driving behaviors to help managers promote safety.
• Trimble GeoManager Work Management, which provides visibility into mobile worker utilization to optimize routes and scheduling.
• Trimble GeoManager Driver Logs Hours of Service, which automates the collection of data for government compliance.

For more information on Trimble Fleet Solutions, visit: www.trimble.com/fleet or call 1-877-728-7623.

WAVE Connections is a next-generation push-to-talk service that instantly connects teams of mobile workers using smartphones, tablets or PCs. With WAVE Connections, users can push-to-talk with almost any other device over any 3G/4G or WiFi network for instant, reliable and secure voice communications. WAVE Connections is better than other types of push-to-talk service. Dedicated two-way radio is expensive, has limited coverage and offers only rudimentary functionality. Other carrier-provided push-to-talk services lock you into a single network, with coverage gaps and limited device selections. You can trial WAVE Connections for free. WAVE Connections is a service provided by Twisted Pair Solutions.