Thanks To Our 2013 Sponsors

Accrete Solutions is a highly focused process advisory and systems integration firm with a long track record in assisting service organizations of all sizes in improving their customer service and field service operations and technologies.

We assist customers through process and technology improvements, ranging from service roadmaps and assessments to ERP, CRM and Service Mobility solutions. Our Process Enablement team helps customers identify improvement areas that often result in significant ROI, including alignment of processes and leading practices across global service organizations. We help customers deploy mobility solutions to their field personnel in a matter of weeks, and at a fraction of the typical investment required.

Accrete Solutions is privately owned with its main offices in the San Francisco Bay Area, and with delivery capabilities throughout the US and globally through regional offices in India, China and South Africa.

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower your team and provide the agility you need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. To learn more visit: www.astea.com. Service Smart. Enterprise Proven.

Check out the latest news from Astea here: http://bit.ly/Z0YuKT

AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation’s fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of their three-screen integration strategy, AT&T operating companies are expanding their TV entertainment offerings. In 2008, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE® magazine’s lists of the World’s Most Admired Companies and America’s Most Admired Companies. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of field service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, realtime scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

Clockwork is a global leader of Asset Performance Management (APM) solutions that improve availability and reduce repair parts inventory and maintenance costs of capital intensive assets. The company has years of experience serving the needs of the Aerospace and Defense, Energy, Heavy Machinery and Transportation industries by providing cutting edge solutions to help analyze their data, giving them visibility to each phase of an asset’s life cycle, resulting in billions worth of savings. For more information visit www.clockwork-solutions.com.

DecisionPoint Systems believes that your mobile workforce is the face of your company. And this team makes lasting impressions on your customers. For over 25 years, DecisionPoint’s reason for being is to empower these workers to make better and faster decisions. Through our APEXWare™ Field Service and Warehouse Management software, DecisionPoint delivers business benefits such as faster cash collection, higher inventory turns, increased field workforce efficiency and higher customer satisfaction. DecisionPoint delivers an end-to-end solution from the application for your mobile worker all the way to a seamless interface to your existing systems and everything in between.

Dell listens to customers and delivers innovative technology and services that give them the power to do more. Forging close partnerships with governments at all levels, Dell helps governments address complicated problems with open, capable and affordable IT solutions. For more information, visit www.dell.com.

For Rugged questions, please contact: RuggedSales@dell.com

ARMOR™ fully rugged mobile solutions from DRS Technologies (www.drsarmor.com) combine advanced computing and communications technology with MIL-STD durability. Based on over 25 years of experience developing military computer systems for the harshest environments, these computers are widely used in public safety, transportation, field service, heavy industry, and government agencies.

As an integrated logistics provider, FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with high-value products or complex supply chain requirements. FedEx SupplyChain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources – all tightly integrated via advanced IT systems.

FedEx SupplyChain helps customers turn logistics management into a competitive strategy by enabling them to focus on core competencies, reduce costs and improve customer service. The company’s portfolio of specialty services includes:

FedEx® Critical Inventory Logistics

Centralized, multi-customer fulfillment centers, a forward logistics network and a central command center, tightly integrated with the FedEx global network, to support our customers’ most critical products in every region.

FedEx® Fulfillment Services

Services designed to leverage the advantages of multi-client, shared facilities, including 24/7 Global Distribution Centers with late-night access to FedEx Express World Hubs.

FedEx® Transportation Management

Optimized management of multi-carrier shipments for all modes of transportation.

FedEx® Healthcare Shared Network Premium, time-definite, temperature-controlled delivery service for pharmaceutical and diagnostic industries.

FieldOne is an innovative, secure and scalable service automation management platform with SaaS, desktop and mobile solutions. FieldOne provides Enterprise Field service businesses with powerful and innovative solutions. From real time technician scheduling, customer and partner portal access and status information to full automation in the field via a mobile device. With customizable dashboards and extensive reporting, management can be in the loop at any level of detail desired. FieldOne deploys fast and with our extensive training and support capabilities, gets users functional in weeks, not months and years. FieldOne Cloud based, SaaS solution is built on the Microsoft Dynamics Platform. Utilizing the Microsoft platform provides a wide range of 3rd party plug and play extensions, as well as scalability and simple integration points. FieldOne has over 2,100 Midsized and Enterprise customers in 36 countries and is headquartered in Mahwah, NJ. The end result? Significant reduction in the cost to deliver world class service, automated documentation of every step in the process and customers who are not just happy, but delighted!

FieldSolutions (www.fieldsolutions.com) is a leader in sourcing and management of independent third party field technician resources serving the electronics industry. Our technician sourcing and dispatch services include on-line client self-service, full service field management, and technician long-term leasing. FieldSolutions achieves quality results with flexibility and responsiveness through our automated technician sourcing and work order management tools, our experienced field service project management team, state of the art quality assurance and analytical processes, and a trained and motivated group of over 26,000 independent field technicians. FieldSolutions serves a broad range of technologies, including: PC’s, telephony, internet, cabling, POS, security, and peripheral equipment. FieldSolutions clients are leading electronics manufacturers, resellers and service providers. With a singular focus on field service management our clients trust us for their break/fix and national program requirements. For more information, contact Marty Reader at 952-288-2506 or mreader@fieldsolutions.com.

Getac is a premier rugged mobile computer manufacturer that has been providing innovative technology and computers for use in the harshest environments for over 20 years. With a product line ranging from durable handheld data collection devices to fully rugged laptop computers, Getac has a solution to meet any mobile computing needs. Getac’s fully rugged computers are MIL-STD 810G and IP65 certified by 3rd party testing and come standard with Getac’s exclusive 5 Year Bumper-to Bumper warranty, for peace of mind protection.

Field service excellence is time critical – every second counts. Any failed delivery, missed appointment, or return is a cost to the business. Honeywell Scanning & Mobility technology not only supports right first-time delivery, but also provides the platform to migrate from fixed to dynamic routes and the ultimate transport operator’s goal of offering guaranteed fixed time slots to customers with near 100% accuracy. In addition, our game-changing new devices offer support for all of today’s consumer-friendly operating systems, while maintaining the ruggedization and functionality needed to perform on worksites.

IFS is the recognized leader in field service management and asset management software. IFS offers software to manage teams of mobile technicians, including customer relationship management (CRM), mobile service, parts management, contract management, scheduling and maintenance repair and overhaul (MRO). Whether you manage a field service workforce handing high volumes of calls each day or technicians on longstanding and complex repair, refit or overhaul engagements, IFS has software to facilitate your business. IFS supports its more than 2,000 customers and 800,000+ users from offices in more than 50 countries. IFS, a public company (OMX STO: IFS) was founded in 1983.

iGATE is a full-spectrum consulting, technology and business process outsourcing, and product & engineering solutions provider with over three decades of experience in helping our clients achieve the maximum value from their technology investments. iGATE’s game-changing and industry-first integrated technology and operations platforms (iTOPS) model for business outcomes enables enterprises to look beyond cost reduction and focus on business IT alignment while improving key business metrics. iGATE’s innovative Field Services solutions leverage next generation technologies like Mobility, Predictive analytics and Intelligent remote diagnostics, to help enterprises enhance customer experiences and improve margins.

Intermec, Inc. (NYSE:IN) develops and integrates products, services and technologies that identify, track and manage supply chain assets and information, and is in the business of helping customers achieve the most return from automated information and data capture (AIDC) and mobile computing systems. Intermec’s core technologies include rugged mobile computing and data collection systems, bar code printers, label media, voice and RFID.

With 45 years of technology leadership as its foundation, Intermec’s latest product innovation is the all-new, ultra-rugged 70 Series platform and CS40 Mobile Computer. Launched in January 2011, the 70 Series is comprised of four distinct products sharing a common platform and capabilities. All in the smallest and lightest form factors in their respective classes, each product is built to help businesses optimize resources to improve operational efficiency, support future growth, and deliver high customer satisfaction.

Enterprise mobility is fundamentally about data and its use. How, when, why and where mission critical data is captured, transmitted and processed ultimately determines competitive advantage and business success. Janam, a leading provider of rugged mobile computers that scan barcodes and communicate wirelessly, combines deep industry knowledge with advanced technologies to deliver products with the features mobile workers need to get work done. Purpose-built for extended use in demanding environments, Janam mobile computers are enabling companies worldwide to increase productivity, reduce costs and improve the bottom line. It’s technology at work.^®

Jolt Consulting Group was formed based on a simple premise; service is the great differentiator. We believe in the fiber of our being that delivering outstanding customer service is a prerequisite for achieving business excellence. The data is overwhelming. Think about a company or product you admire. What is it about that company or product that resonates with you? Chances are it is because of the service you receive. Conversely think about those companies or products that frustrate you. Why are you frustrated? Chances are it is because their services is lacking or flawed.

Our clients partner with us because our unparalleled domain expertise yields savings for our clients, while helping to grow their businesses. We are passionate about improving customers experiences and our passion seeps into all we do and provide.

Kextil is a breakthrough solution that improves the quality of service delivery. Kextil will help your entire field organization perform as well as the top 10%; eliminate 100% of the time required to complete service reports; build knowledge by gathering an exact understanding of the actual work performed on the job; ramp technicians to proficiency is significantly less time. Kextil’s speech recognition based solution makes it the first solution meant to be used while the technician is actually performing service work. Our solution places a virtual administrator and virtual supervisor on the shoulders of every field technician. This makes Kextil uniquely capable of capturing analytic insight that enables you to understand exactly why and how valuable resources are being spent in the field. With Kextil you will be able to drive compliance with best practices, workforce utilization and ultimately customer satisfaction to levels that were previously unimagined.

Librestream immediately gives experts a live Virtual Presence in the field with the Onsight video collaboration system. Through Onsight, your experts can instantly assess remote environments and help field workers make accurate decisions without ever leaving the office.

The Onsight system includes collaboration software for smartphones, tablets and PCs as well as rugged wireless video devices built for extreme environments. Optimized to perform in real field situations, Onsight provides a uniquely interactive experience and the advanced tools needed for experts to inspect, diagnose, and solve complex problems remotely.

When there is a problem out there, solve it from anywhere with Onsight. The right people are closer than you think.

For more information, see www.librestream.com/fieldservice/overview

Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. There are a multitude of ‘moments that matter’ for companies with employees working in the field to service their customers everyday – from arriving on time, to providing a first-time-fix, to accurate billing for time and materials, and ultimately, seamless payment. Motorola’s broad portfolio of mobile and wireless technologies can help field-based personnel capitalize on these moments that matter, while also decreasing their overall cost-to-serve and accelerating the conversion of service calls into new sales opportunities.

NetMotion Wireless develops software to manage and secure wireless data deployments for organizations with mobile field workers. Our products address the unique challenges introduced by the use of wireless, enabling our customers to maximize their return on investment in workforce automation. Mobility XE, our mobile VPN, maximizes mobile field worker productivity by maintaining and securing their data connections as they move in and out of wireless coverage areas and roam between networks. Locality is our cellular network performance management product that gives organizations the insight and visibility needed to optimize their mobile data deployments.

More than 2,000 of the world’s most respected organizations across multiple industries including manufacturing, utilities, telecommunications, public safety, government, insurance, healthcare and many others use our products. We have been recognized as one of The 50 Fastest Growing Wireless Companies in the country and have earned over 25 industry awards for outstanding technology. Founded in 2001, our headquarters are in Seattle, Washington.

Network Global Logistics is a specialized third party logistics provider who moves rapidly and makes the impossible, possible. We provide end to end global supply chain solutions with core areas of focus in mission critical transportation services, including next flight out and same day service, service parts logistics, warehousing and distribution, and freight management. With over 400 Forward Stocking Locations worldwide and more than 4 million square feet of distribution centers at end-of-runway, Network Global Logistics is your answer for service parts management.

We pride ourselves on the reliability of our services. We offer a 99.5% on-time arrival rate measured to the minute. For us, 1 minute late is late. We aim to be flexible by leveraging our deep domain expertise in order to provide our customers with solutions to their specific challenges. Our information technology is a competitive advantage by ensuring real-time visibility and control for our customers. Over the past 40 years, we have perfected a proprietary IT framework allowing our customers and customer service experts to be proactive and continuously monitor each and every transaction. Visit us at www.nglog.com. We are your answer for service parts logistics anywhere in the world.

ONEIL was founded in 1947 as an engineering and development firm and has emerged as a global leader in the development of product support documentation and information solutions. We specialize in content development, open architecture solutions, Interactive Electronic Technical Manuals (IETMs), e-learning, and content management systems. We have embraced the rapidly evolving publishing technologies available to manage and distribute information that will best serve the defense, aerospace, and consumer/industrial markets. We are ISO 9001:2000 certified and quality focused. We create, manage, and distribute product support information via the Web, CD-ROM, paper, and e-learning media. Our maintenance workflow solutions have repeatedly demonstrated savings in money, time, and reduced errors.

OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes.

For companies with field service organizations, OnProcess Service Order Management helps manage the entire dispatch process, including full communications, analysis and reporting with vendors, field technician performance, 3PLs and diverse internal departments. Our managed service offering is a unique combination of people, process and technology; providing not only a completely flexible, scalable and stable purpose-built technology platform, but also the deep subject matter expertise, disciplined process-driven approach, and available execution resources to improve your operation throughout the value chain, with very little needed in terms of upfront investment or resources.

With OnProcess, you’ll meet your SLA performance goals, cut down on errors, manual touches, and eliminate leaking costs throughout the operation.

Oracle (NASDAQ: ORCL) engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle, visit oracle.com.

PTC offers manufacturers, service providers and equipment operators a comprehensive system for Service Lifecycle Management (SLM) that provides a consolidated view into the extended service network and connects the planning, delivery and analysis of service. PTC’s complete system for service gives organizations the unique ability to make full use of service intelligence – which includes the knowledge on how products and service are intended to perform, up-to-date product configurations and service information history – to enable smarter decisions at the point of service and continuous improvement across the product’s entire lifecycle.

PTC’s strong service and product domain expertise and best-in-class SLM technology solutions empowers companies to transform themselves into strategic service organizations that drive growth, profitability and customer value. For more information on PTC solutions for Service Lifecycle Management, please visit www.ptc.com/go/service.

Qualtech Systems, Inc (QSI) provides intelligent remote health monitoring and diagnostics software to service organizations supporting complex equipment with a many to many relationship between causes and effects and experiencing a significant mean time to diagnose and service parts consumed per visit performance gap between the expert and average service professional.

By deploying applications for diagnosis before dispatch, guided troubleshooting and design for serviceability, QSI clients have achieved a three fold reduction in troubleshooting time and automatically identified the root cause of an issue to one component about 96% of the time. Some of QSI's customers include Boeing, KLA-Tencor, GE, Honeywell, NASA, Orbotech, Pratt & Whitney, Sikorsky, Thales and DoD.

Visitwww.teamqsi.comemailinfo@teamqsi.com or call (860) 257-8014.

SageQuest’s Mobile Control GPS fleet management solution improves the productivity of mobile workers for service organizations throughout North America. Mobile Control integrates with workforce management tools to provide real-time insight into technician and vehicle activity, providing actionable information and decision support. Mobile Control also delivers alerts, automated reports and analytics to measure key performance metrics.

ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont, Elekta, and Electrolux, and smaller companies such as McKinley Equipment and Kinetico. For more information go to www.servicemax.com.

ServicePower (AIM: SVR), is the only global company that provides a complete mobile field management platform enabling clients to utilize both employed and contracted resources, and control all elements of the job life cycle, from opportunity to execution to analysis

We offer a range of integrated software products that are used by leading manufacturers, third party administration, insurance, and telecommunications companies, to schedule mixed channel resources, including employees, contractors or open market field resources.

Stratix is a leader in enterprise mobility software and services, architecting the entire mobile infrastructure for companies needing to move and access missioncritical data anywhere anytime. From delivering highly configurable, rules-based Stratix Mobile Field Service applications to provisioning, activating and managing every asset within the mobile field service chain, Stratix delivers end-to-end mobility solutions that drive tangible business results in operational efficiency, accelerated workflow, and improved customer service. Twenty-four of the world’s Fortune 500 companies in Field Service, Retail, and Transportation & Logistics and rely on Stratix for application consulting, design and deployment of an integrated mobile solution. For more information, please visit www.stratixcorp.com.

Service Strategies advances service excellence by providing industry standards, certification, training and consulting services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. We specialize in improving customer support, eservice, field service and professional service operations.

The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.

Visit www.servicestrategies.com to learn more about Service Strategies' industry leading solutions and what they can do for your business, or call 858.674.4864 or toll free 800.552.3058.

ServiceSource is the global leader in recurring revenue management. Our customers rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

Telogis provides a cloud-based location intelligence software platform that has a transformative effect on the way businesses optimize their mobile assets and critical data. The Telogis platform is about delivering mission-critical, actionable information for companies with mobile workforces and continues to set the standard for global location intelligence. Telogis has a consistent track record of global growth and innovation, and we continue to build a world-class list of enterprise customers by providing exceptional products and service.

When large organizations make a decision to deploy solutions in Mobile Resource Management, several proof points consistently make Telogis the partner of choice:

· Proven Enterprise solutions and methodologies that support rapid large-scale deployments with minimum impact on day-to-day business operations

· Superior technology innovation and leadership that drives customer profitability by reducing operating and maintenance costs and improving fleet productivity and safety

· Cross-platform, mobile device integration that provides comprehensive asset data and total flexibility for teams in the field, facilitating quicker, more informed decisions

· A highly scalable, secure and versatile platform with redundant data centers and integration tools to easily integrate Telogis products into existing systems

· A Geospatial software engine (Telogis GeoBase) and platform designed for high transaction enterprise environments with a particular focus on speed and flexibility

· Telogis’ hardware versatility allows customers to use any number of certified GPS-based devices ranging from hard-mounted installed units in vehicles, to laptops and handhelds

While many solutions exist in the MRM industry, Telogis sets itself apart from the competition by providing enterprises the technology solution and a flexible platform as well as the ability to implement and support its solutions for complex and dynamic organizations.

Visit www.Telogis.com

ThingWorx™ provides the first platform designed to efficiently build and run the applications of today’s connected world. ThingWorx’ model-based design and search-based intelligence reduces application development efforts by 5X to 10X, minimizing cost, risk and time to market. The ThingWorx platform combines the key functionality of Web 2.0, search, and social collaboration, and applies it to the world of “things,” including connected products, machines, sensors, and industrial equipment. Businesses use the ThingWorx platform to rapidly deliver innovative applications and connected solutions across markets ranging from manufacturing, energy, and food, to Machine-to-Machine (M2M) remote monitoring and service, as well as in emerging Internet of Things applications, including smart cities, smart grid, agriculture, and transportation. For more information, please visit our website at www.thingworx.com.

TOA Technologies is the leading global provider of field service management solutions. ETAdirect, TOA’s cloud-based solution suite, helps businesses of all sizes around the world – from cable to retail, home services to field marketing – to operate more efficiently and deliver better customer service

With its patented time-based pattern recognition and predictive analytics, ETAdirect offers the most accurate results for optimizing field resources and reducing customer wait times. TOA’s solutions deploy quickly, are highly configurable and easily integrate with existing CRM, ERP and other solutions. TOA Technologies is a leader in the Gartner Magic Quadrant for Field Service Management, 2012.

Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.

For more information, visit: www.trimble.com/fsm

VIPAAR's core technology is Virtual Interactive Presence. A remote presence software that transmits expertise to wherever it’s needed. VIPAAR's technology was developed by a surgeon who kept asking the question: Why is a phone call the state-of-the-art way to visualize a patient in another geographic location? Today, service industry businesses across the country are using VIPAAR to connect to locations across the globe in ways that were previously impossible. VIPAAR's patent-pending Virtual Interactive Presence software allows individuals in different locations to work together in a shared space. Demonstrate, train, or guide from thousands of miles away.

Worldwide TechServices is a global leader in delivering managed technology services and solutions to the world’s most recognized and innovative clients. Specializing in global onsite services in over 85 countries, we provide infrastructure support and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. We manage over 12,000 highly qualified technicians, 2 million help desk calls, 3 million service events and handle 7 million parts per year.

Worldwide TechServices provides infrastructure and professional services on a variety of technologies and platforms, including the following:

• Personal computing
• Server & Storage
• Networking & Communications
• Printing & Imaging
• Satellite Devices
• Monitors & Display
• Specialty Devices (Pharmaceutical, Mobility, Others)