Doug Baker, Vice President of Professional Services, Metrix
Multi-Location System Deployments: Best Practices For Business Alignment & Adoption
Bill Berutti, DVP and General Manager, PTC Arbortext; Brian Lindauer, SVP Product Development, PTC Arbortext; Paulinda Filyaw, Strategy Manager, Technical Information, Caterpillar; Ann E. Newburn, Senior Project Analyst, Supervisor, Service Engineering, Whirlpool
Workshop F: Delivering Dynamic Configuration-Specific Field Service And Parts Information To Improve Technician Productivity And Service Accuracy
MaryAnn Camacho, General Manager Support Operations, GE Healthcare
Workshop A: Making The Decision To Implement A CRM System
Dan Corcoran, Manager, Shared Services, U.S. Foodservice, Inc.
More Power To The Mobile: How Us Foodservice Keeps Mobile Workers Connected To Create Loyal Customers
Dave Duncan, Director, Service Knowledge Management, Servigistics
Integrated Issue Resolution Across The Service Channels
Weldon Feightner, Regional Vice President, Knology
How Knology Have Transformed the Customer Experience While Reducing Operating Costs
Brent Felker, Vice President Field Mobility Practice, DecisionPoint Systems, Inc.
Workshop J: Achieving The ROI You Need From Your Field Service Automation Deployment
Erik Helms, Regional Vice President, NetMotion Wireless
More Power To The Mobile: How Us Foodservice Keeps Mobile Workers Connected To Create Loyal Customers
Mark Hessinger, Executive Director Worldwide Customer Service, Gerber Scientific, Inc; Jerry Adamski, Global Customer Service Director, Gleason Corporation; Art McGinn, Vice President Service, Canon
Workshop I: Integrating Service Companies During & Acquisitions
Mark Hessinger, Executive Director Worldwide Customer Service, Gerber Scientific
Integrating Service Companies
Andrew Huber, Manager of Service Systems Strategy and Technology, Xerox
Workshop L: Leveraging Automated Scheduling Technology for SLA Performance and Productivity
Michael Kovash, Senior IT Project Manager, Cox Communications
Streamlining Mobile Resources Management
Keith Leimbach, Senior Vice President and General Manager, Americas; ServiceSource; Larry Escalona, North America Field Service Operations Director, Motorola Solutions Government & Public Safety
Increase Maintenance, Support And Subscription Renewals By 15 Percentage Points
Brian Lucyk, Vice President Central Operations, Pendum, LLC
Workshop C: Evaluating The Effect Of The Emergence Of Third-Party Service Providers On Your Customers Expected Levels Of Satisfaction
Dillard Myers, Vice President Global Operations Technical Services, Cisco
Optimizing Your Service Supply Chain To Increase Customer Satisfaction In Today’s Economy
Bill Berutti, DVP and General Manager, PTC Arbortext; Brian Lindauer, SVP Product Development, PTC Arbortext
Delivering Dynamic Configuration-Specific Field Service And Parts Information To Improve Technician Productivity And Service Accuracy
Dennis Pappas, Senior Director, Service Operations, Hologic; Meredith Powers, Senior Product Marketing Manager, AT&T
Exploring Future Technologies That Will Drive Field Service Innovation
Mitesh Prema, Associate Partner, McKinsey & Company; Rajan Naik, Partner, McKinsey & Company
Workshop D: Technology And People: Best Practices In Field Service Operations
Mitesh Prema, Associate Partner, McKinsey & Company; Frank Diorio, Vice President Service Operations, Pitney Bowes
Transforming Field Service Productivity And Customer Experience
Bob Reischl, IS/IT Leader Ingersoll Rand - Climate Solutions Service, Contracting, and Parts, Trane; Sue Wilson, Transformation Leader Ingersoll Rand – Climate Solutions Service Operations, Trane
Workshop G: Leveraging Insights On Equipment Condition To Develop Tighter Relationships With Customers
Sal Sorrentino, IT Director, Trane
Workshop H: Effectively Utilizing e-Services For Frontline Services And Support
Scott Taylor, Field Service Director, Vivint
Successfully Implementing Scheduling and Mobility Solutions to Drive Enhanced Customer Service and Operational Efficiencies
Larry Wash, President Global Services, Trane
Developing A Services Center Culture In An Equipment Centered Company