Field Service 2013 Speaker Faculty Included:

Mr. Barber has been helping end users automated operations for field workers and other mobile workforces over 20 years. His focus has been the practical application of mobile and wireless technology to existing line of business enterprise applications to drive efficiency and cost reduction. After starting his career in manufacturing management he moved into the systems side of the business where he focused on building mobile software products and deployment methodologies. Currently at DecisionPoint Systems, Mr. Barber is responsible for the APEXWare™ line of mobile applications including Field Service, Warehouse Management, Merchandising Sales and Delivery, and LiveLink-a platform-based offering for back-office system integration. He holds a bachelor's degree in Industrial Management from Purdue and resides in the Chicago area.

Eric Jeffries, Vice President, Customer Success Eric Jeffries develops global strategic client relationships for ServiceSource. Since joining in 2005, Eric has helped establish and manage various hardware, software and service provider clients across multiple theatres. Prior to ServiceSource, Eric was Vice President of Market Solutions Consulting for Gartner, managing North American consulting sales and relationships with technology firms and enterprises. Previously, Eric was Vice President of Enterprise Sales at Roundarch, a CRM strategy and implementation firm founded by Deloitte Consulting, and Vice President of Health & Wellness Sales at Scient, an e-Business strategy and integration pioneer. Eric holds a Bachelor of Science in Business Administration – Finance from California State University, Chico.

With over 20 years of experience in domestic and international supply chain solutions, Paul Gettings leads NGL’s business development team as the Executive Vice President of Sales and Marketing.

Prior to joining NGL, Mr. Gettings was the President of Solutions for Data Exchange Corporation leading their global sales and marketing efforts, resulting in several new international locations and the successful launch of a new supply chain software division.

Mr. Gettings also spent a combined 20 years at UPS Supply Chain Solutions and SonicAir which UPS acquired in 1995. He joined SonicAir as the first dedicated sales representative for SonicAir’s logistics business and was promoted to EVP of Sales and Marketing after UPS acquired SonicAir. In 1996, he received the Association for Services Management International (AFSMI) “Management Creativity Award” for developing the system using couriers to perform technical repairs faster and more efficiently than field engineers. He currently is a member of the Council of Supply Chain Management Professionals and co-chair of the Sustainability Committee for the Reverse Logistics Association.

Mr. Gettings is considered an industry expert in the areas of supply chain fulfillment, service parts logistics and sameday distribution.

Mr. Gettings graduated from Grand Canyon University with a degree in business administration, and also studied at Harvard University and the Universidad de Sonora in Hermosillo, Mexico. Mr. Gettings is recognized as an industry leader and frequent speaker at conferences and events in the supply chain industry. He currently lives in Agoura Hills, CA with his wife and family.

Abhay Mahagaokar is the Senior Vice President of Manufacturing, Retail, Distribution and Logistics (MRDL) at iGATE. In this role, Abhay is responsible for the leadership and financial management of iGATE's MRDL segment including market analysis, solution definition, solution marketing, and strategic business and customer development activities.

Abhay has a strong manufacturing systems background, ranging from strategic planning to technology implementation leading to business transformation. He has an Electrical Engineering background and is APCS CIRM Certified.

Prakash Gupta (Vice President – Sales, Strategy and Market Development) heads the Medical Devices business in North America for the Product & Engineering Services business unit at iGATE.

Prakash has extensive experience across the product life-cycle starting from “front end” of the business, product conceptualization all the way to customer acquisition and post market support, service and surveillance, through a variety of roles at Rational Software (now IBM), Infomatics and now iGate. Over the years, Prakash has been involved in directing the core strategy, developing technology and industry specific solutions across Industry vertical such as Medical Devices, Industrial Automation, Storage & Computing and Independent Software Vendors at iGATE.

He is a graduate in Engineering from University of Mumbai and Masters in Management – Healthcare from University of California at Irvine.

Rajashree is Associate Vice President - Solutions & Consulting for the Product & Engineering Solutions division at iGATE. She has over 20 years’ experience managing relationships with Automotive, Industrial Automation, Storage Networks & Computing clients. She has handled business development, global delivery operations, planning and executing large product development & support programs. Prior to iGATE she has worked with Siemens in the Industrial Automation business.

Rajashree leads a team that designs and builds transformational solutions for iGate’s customers, particularly focused on Product Support & Sustaining Engineering. Bringing engineering insights to address product support challenges to bridge the gap between engineering & product support is her special interest.

As Chief Executive Officer for Clockwork Solutions LLC, Joe has overall responsibility for the company’s strategy, organization and operations, and serves as a member of the board of directors. With more than 17 years in technology development and executive leadership positions, he has extensive experience building successful businesses and driving innovation in technology that delivers business value across a number of different industries.

Prior to joining Clockwork Solutions LLC, Joe served as V.P. Product Line Management at Servigistics, acting as overall lead for the launch of eight products that generated over $55 million in sales, now used in over 120 countries by some of the top companies in the world including Coca Cola and EMC. In October of 2012, Servigistics was sold to PTC for 220 million dollars. Joe has worked in a variety of roles including Ernst & Young where he was working on business strategy, global accounts and was a key player in the launching of the SAP practice. Joe has also led a variety of new product launches for innovative solutions (PointServe, I2 Technologies) and has worked in various operational roles (Trilogy, Kraft Foods).

Mr. Berti holds a Bachelor of Science Degree from The Ohio State University with a double major in Finance and MIS. Mr. Berti also serves on the board of various businesses and charities including the Cheyanna Foundation for Kids.

Chris Gera is the Vice President of Field Information & Support Services for Global Data Acquisition at Nielsen with responsibility for driving innovation and continuous improvement across the following functional areas:

• Training and Leadership Development
• Technical Support functions
• Technology tools and software support
• Rapid technology/software development & deployment
• Fleet operations

Developing strategic partnerships with innovative service providers. His organization supports a field staff of over 1200 associates domestically. He also is currently leading a number of initiatives outside the US in support of the 9000+ field associates across 100+ countries where Nielsen operates. Chris is an operations leader who has excelled and had a long history of delivering service excellence. As a Client Facing Leader he has formed a strong relationship with Sales and Product teams in ongoing partnership to ""delight the client"". A native of Pittsburgh, PA, Chris began his career with Nielsen 25 years ago as a Field Representative in Philadelphia. During his career, he has held a number of successive operational leadership roles across the US. Chris is a graduate of Ohio University’s School of Business with BS in Marketing Research.

Chris Westlake has been Director of Service at Hach Company (Danaher) since January 2010 with responsibilities including Field Service, Depot Repair, Tech Support, Managed and Professional Services, and Software Services). Recent focus has been on:

• Service strategic plan / organizational design
• Improving Service product vitality
• Implementing a direct Service Sales force
• Implementing Design For Service

Chris began his career with Rockwell Automation, where over 17 years he held various Operations and Service positions including Plant Manager, Manager of Services Outsourcing and Manager of Global Repair. His accomplishments included developing repair operations on a global basis and building a multi-vendor MRO outsourcing / asset management business.

He then served as VP / COO for Industrial Control Repair (ICR), one of the largest multi-vendor automation and robotics service provider in the US (field service, repair, training, used equipment sales, robot integration, asset management).

Chris holds a B.S. Industrial Engineering from the University of Wisconsin and a MBA from Marquette University.

Jeff Oskin is the President & CEO of Jolt Consulting Group, a consulting firm providing business and technology services within the broad field service ecosystem. Jeff and his team work closely with service providers, as well as the technology companies targeting the service industry so that they may better understand their customers, deploy enabling technologies, and optimize their business processes. Mr. Oskin has been leading and growing public and privately-held organizations as a President, CEO or Vice President for over 20 years. He has guided small start-up firms, ably assisted in the turn-around of a publicly traded company, and successfully guided operations within a multi-billion dollar enterprise. He has a unique service industry perspective having held a number of executive positions, including serving as President, for field service management software companies, as well as an executive overseeing a global service organization in the semiconductor capital equipment marketplace. In his career as a change-agent and business owner, Mr. Oskin has proven countless times an ability to be a savvy executive who understands the nuances of optimizing business operations, managing change, acquiring technology and growing top-line revenue. Jeff has an MBA from Boston University and a BS in Engineering from Rensselaer Polytechnic Institute.

Mike Strain is Director, Technical Services for Cisco Systems, responsible for sustaining operational excellence and driving innovation across the Americas Service Supply Chain. Mike joined Cisco 9 years ago and currently oversees Global Service Logistics Order Management, Contact Center, Americas Asset Recovery and the Transportation and Warehousing functions for the US/C region. Prior to Cisco, Mike served as the Operations Manager for H-P, responsible for the Inkjet division partner distribution channel. He also has extensive international experience, responsible for setting-up a distribution network for a major telecom provider for 10 months in Tokyo, Japan. Mike graduated from Rutgers University with a degree in Abnormal Psychology and later earned an MBA from San Jose State University in California.

Sanjay Salunkhe (Sr. VP) heads the Global Business Development for Product & Engineering Solutions group at iGATE. He is an accomplished business executive with over 20 years of experience in core product & technology development. Working in partnership with world leading corporations he has executed several business transformation programs.

Sanjay has been involved in directing the core strategy, developing technology and industry specific solutions for Industrial Automation, Storage & Computing, Medical Devices and Healthcare Technologies, Automotive and Consumer Electronics at iGATE.

He is an active participant in various industry standards organizations including SNIA, AAMI and SAE. He held the chair position for a standards working group at SNIA (Storage Networking Industry Association). He is a graduate in Engineering and Masters in Marketing Management from Mumbai University.

As the Principal Analyst for the service chain management practice, Mr. Dutta researches and examines how service executives are utilizing technology and streamlining business practices to improve post-sales service and support processes, analytics and management. Through benchmarking and analysis of Aberdeen’s fact-based research, Mr. Dutta examines how best-in-class service organizations are reengineering their service chains for optimum performance and increased profitability.

In recent years, the commoditization of product offerings and increased global competition have exponentially increased the value of post-sales service activities and investments. More companies are abandoning traditional cost-centric approaches to their service portfolios and are placing strategic revenue and profitability mandates on their service operations. Dutta is currently analyzing this transformation as it relates to traditional finance roles and is looking to uncover how corporations are looking to enhance financial visibility into their post-sales service activities.

Dutta has a strong finance background, ranging from strategic finance to asset management and financial services. He has previously worked as a Financial/Research Analyst, both locally and internationally, examining the financial impact of strategic decision-making on both the value and level of equity and debt investments.

Bill Berutti is executive vice president, Application Lifecycle Management (ALM) and Services
Lifecycle Management (SLM) segments at PTC. In this role, Mr. Berutti has responsibility for
the leadership and financial management of PTC's ALM and SLM market segments including
market analysis, solution definition, solution marketing, and strategic business and customer
development activities.
Experience

Mr. Berutti was most recently responsible for PTC’s Business Unit strategy. He previously
served as the Divisional Vice President & General Manager of the Arbortext Business Unit.
Since joining PTC in 1996, Mr. Berutti has held several additional positions. Prior to his
Arbortext role, Mr. Berutti was the Corporate Vice President of Corporate Development, where
he was responsible for defining strategy and executing plans for enhancing PTC’s growth
opportunities through acquisitions and partnerships. Other roles included Senior Vice President
of Marketing and Vice President for the automotive industry solutions group.
Prior to joining PTC, Mr. Berutti was a Regional Director for Wallace Computer Services Corp.
Mr. Berutti has been quoted in various trade and information technology publications, such as
IndustryWeek and MSI Magazine.

After studying art at Western Kentucky University, Tom began his career as an illustrator in 1976, creating exploded view drawings for parts/service manuals. The majority of his experience has been in support of complex products/systems: aircraft, submarines, hovercraft, construction equipment, satellite communications systems, and most notably, tactical trucks. Mr. Hawley’s position in the product support community has ranged from: illustrator – writer – cataloguer – publication designer – e-learning - program management – business development. He has received numerous national and international awards for his work as an illustrator, publication designer, and writer. His focus the past 15 years has been on applying web-technology to product support information to improve readiness and equipment availability. His current responsibilities at ONEIL include: oversight of all sales activities, tradeshows, promotional materials, and their website.

Mark Duffin joined ServicePower in November 2007 and is responsible for strategic direction, sales, operations, and development, together with finance, personnel, properties and MIS facilities. He executed a turnaround strategy for the company over the past 4 years which resulted in a corporate profit in 2010 and 2011. The company had not made profits since it was listed on the London Stock Exchange in 1996.

Mark is a qualified Chartered Engineer in both Mechanical and Manufacturing Control Systems with an MBA from Reading University. He is qualified in Finance from the Cranfield Institution and speaks three languages. Until 2007, Mark was a director of Rentokil Initial plc, having grown an environmental start-up business which he sold and successfully integrated into the company, he then ran Rentokil’s facilities management division (T/O £500M). He had previously been a director of Appian Technology plc, a software company providing anti-terrorism solutions. Prior to Appian, he was Managing Director of three subsidiaries for United Industries. Mark’s early years were spent in various positions at international organizations such as Ford Motor Company, Lucus Industries & Lucidus Management Technologies, working through out Europe, Latin America and Asia.

Kerry Thacher is CEO and founder of Librestream and a graduate Electrical Engineer and MBA. Prior to founding Librestream, Kerry was Vice President of Symbol Technologies Inc., a New York based global leader in the Enterprise Mobility market. He was responsible for Symbol's regional operations that developed a variety of mobile computing products that achieved hundreds of millions in revenue. Kerry had previously founded and was CEO of AirWire Mobile Technologies, which was acquired by Symbol in 1999. Kerry's entrepreneurial career began in 1988 when he co-founded Ubitrex Corporation, which was acquired by Continental Healthcare Systems of Overland Park Kansas in 1994.

Jonathan is CEO and founder of Kextil. Kextil is transforming field and industrial services via spoken dialog technology and is currently working with its initial customers such as Siemens. Prior to founding Kextil he spent 10 years as a management consultant assisting clients with the creation and execution of efficient growth including organic and acquisition strategies. Jonathan has also worked extensively on the development and launch of new business concepts within many organizations. Clients featured market sector leading companies such as Nova Chemicals, Kellogg’s, Vocollect, and GAF. His work has reached across multiple industries, including packaged goods (food and beauty), software, real estate, electrical equipment manufacturing, printing, media, e-commerce, promotional products, and general retailing. Jonathan has an MBA from the Darden School of Business, University of Virginia and a BA from Vassar College.