April 26 - 28, 2010
The Westin Kierland Resort & Spa, Scottsdale, AZ

About Our Sponsors

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower your team and provide the agility you need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. To learn more visit: www.astea.com. Service Smart. Enterprise Proven.

    

AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation’s fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of their three-screen integration strategy, AT&T operating companies are expanding their TV entertainment offerings. In 2008, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE® magazine’s lists of the World’s Most Admired Companies and America’s Most Admired Companies. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com

    

Is your company struggling with critical product support and service performance issues such as low productivity, lengthy repair times, and expensive service errors? PTC deliver intelligent service information on demand to support downstream processes such as product assembly, operation and service throughout the product’s lifecycle to overcome service performance challenges. Additionally, PTC provides the industry’s only solution that repurposes product design data to ensure service information is upto-date with the shipping products.

    

Brother Mobile Solutions, Inc. is a wholly owned subsidiary of Brother International Corporation. Brother Mobile Solutions, Inc. offers a full line of ultra-portable and innovative mobile printers and scanners for the mobile workforce. These highly reliable mobile devices are a perfect fit for printing work orders, reports, diagrams, and invoices. The small-format MPrint™ along with the full-page PocketJet® mobile printers and full-color DSmobile® 600 scanner demonstrate Brother Mobile Solutions Inc.’s continued commitment to offer innovative, affordable, and easy-to-use mobile printing and scanning solutions for the mobile workforce. The MPrint™ family of ultra-portable printers produce professionalquality 300-dpi output on A6 ad A7 size cut sheet notepaper and 2-ply carbon copy sheets. The rugged PocketJet® printers, available in either 200 or 300 dpi, print full-size letter and legal forms. The DSmobile 600 scanner provides full-color scanning at 600 dpi. Ideal solutions for in-vehicle, luggable, and wearable needs.

    

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision-making, incorporating scheduling, mobility and location based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington , MA and Israel , with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272- 5903 or (888) 438-3308, or visit www.clicksoftware.com

    

A Smarter Way to Run your field service operations. Confoe's unique blend of consulting, software, and professional services brings you rapid, measurable results. Powered by Savvion BPM, and built around your business processes; our solutions stand-alone or seamlessly integrate with your enterprise and legacy systems. Since 1998, Confoe has led the way with agile, customizable, and cost effective solutions. Reduce costs. Increase profits. Gain market share. Go to www.confoe.com.

Confoe offers Field Service solutions such as:

  • Engineer Dispatch
  • Case Management
  • Remote Services
  • Customer Satisfaction
  • Installation and Warranty
  • Reverse Logistics
  • Supply Chain Management
    

Increase Your Bottom Line with Metrix
Automate every aspect of your field service operation, from service request to warranty to dispatch and repair with Metrix’s comprehensive service management and mobile field service management software.

Our industry-leading software helps our customers lift first time fix rates, increase productivity, grow contract revenue, and improve customer satisfaction. Built by people who know field service, Metrix’s software is flexible, integrates easily and deploys rapidly, all of which contribute to its low total cost of ownership and high return on investment. Learn more at www.metrix.com.

    

NetMotion Wireless is a software company that enables organizations to maximize the productivity of their mobile workforces. The company’s flagship solution, Mobility XE, allows mobile workers to maintain and optimize mobile data connections as they move in and out of wireless coverage areas and roam between networks. Mobility XE mobile VPN software resolves today’s key mobile deployment challenges including coverage gaps and interruptions; inter-network roaming; performance issues and network security. Over 1,700 organizations worldwide rely on NetMotion every day. NetMotion has been named one of the country’s 50 fastest growing wireless companies and has earned over 25 industry awards for its outstanding technology.

    

ServiceMax is the first and only complete ondemand field service solution for post-sales service, field service, and strategic service chain management. The complete suite increases both revenue and customer satisfaction by streamlining and optimizing all field service activities. Customers include large enterprises like DuPont, BioRad and Pentair, and smaller companies like Everyday Wireless and Advanta Clean. ServiceMax is headquartered in Santa Clara, California.

    

Servigistics is the worldwide leader in service lifecycle management software. The company’s award-winning solutions include service parts management, service workforce management, service parts pricing, reverse logistics, service warehouse management, warranty management, and service knowledge management. The breadth and depth of the solution set enables companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace and defense, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, via the web at http://www.servigistics.com.

    

Single Source Systems, Inc. is the recognized leader in Service Management software solutions for companies that manufacture, install and service complex products or high value assets. Service Management-Plus (SM-Plus), the company’s flagship product, helps organizations increase workforce productivity, use of resources, customer loyalty/satisfaction and profit opportunities by streamlining the entire service operation and providing visibility into real time service operation performance. Single Source Systems is proud of its greater than 525 customers worldwide including leading organizations such as Siemens, GE, ABB, Honeywell, Lilly, Komax and Viking Yacht Company. For more information about Single Source, visit www.singlesrc.com

    

Stratix is a leader in enterprise mobility software and services, architecting the entire mobile infrastructure for companies needing to move and access missioncritical data anywhere anytime. From delivering highly configurable, rules-based Stratix Mobile Field Service applications to provisioning, activating and managing every asset within the mobile field service chain, Stratix delivers end-to-end mobility solutions that drive tangible business results in operational efficiency, accelerated workflow, and improved customer service. Twenty-four of the world’s Fortune 500 companies in Field Service, Retail, and Transportation & Logistics and rely on Stratix for application consulting, design and deployment of an integrated mobile solution. For more information, please visit www.stratixcorp.com.

    

TOA Technologies is the leader in Software-as-a-Service (SaaS) solutions for customer-focused mobile workforce management. TOA's solution is a complete system for better managing the mobile workforce providing advanced tools for planning, routing, dispatching, business intelligence and ground-breaking predictive customer communications. TOA's system deploys quickly, provides Web-based flexibility and delivers unparalleled cost savings, immediate return on investment, increased productivity and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2009 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information, please visit www.toatech.com.

    

ExpressPoint enables large field service organizations to grow service revenue by expanding the diversity of products they can service profitably. ExpressPoint delivers multi-vendor service parts through a superior reverse logistics supply-chain and ISO certified technology repair centers. Exceptional service part quality delivered at a 98%+ fill rate on 1.6 million service part shipments annually to 87 countries worldwide improves field workforce utilization and efficiency.

To learn more visit www.expresspoint.com.

    

Accenture is a global management consulting, technology services and outsourcing company, with more than 176,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended August 31, 2009. Its home page is www.accenture.com.

    

360 Scheduling is the world’s leading supplier of mobile workforce scheduling. 360 Dynamic Scheduling Engine, its flagship product, is the only optimizer on the market capable of massively scalable true real-time operation and is designed to operate in an enterprise-class Service Oriented Architecture environment.

In addition to real-time route planning and optimization, 360 Dynamic Scheduling Engine offers predictive deployment capabilities, demand forecasting, performance analysis and resource profiling.

360 Dynamic Scheduling Engine has been adopted by many vendors of Mobility and Service Management applications as the industry’s benchmark scheduling engine.

To learn more about 360 Scheduling please visit www.360scheduling.com.

    

TomTom WORK, a division of the industry leading TomTom, is a provider of tracking and tracing solutions for fleet management combined with navigation and communication products and services to the business to business market.

TomTom WORK offers a Connected Navigation solution that helps you improve the management and control of your vehicles and drivers. It provides simple two-way communication and navigation for your people on the road and easy order management and vehicle location in the office. TomTom WORK has taken the best vehicle management practices and added TomTom’s award winning, user-friendly navigation tools.

Monitor and guide your vehicles and staff, manage and plan your business, communicate with your drivers and help them find their way the easy way!

TomTom WORK: Plan your day the easy way! For more information, please visit us at www.tomtomwork.com

    

CSDP is a services led software company that fully integrates customer service operations –end to end.

We provide a tailored suite of process management tools to consumer businesses, OEMs and technology manufacturers, as well as government and municipal agencies. Long term success of our client partnerships is based on flexibility, responsiveness and speed to execution in the market. We offer companies (organizations) an affordable way to increase efficiency, reduce expenses and enable cost centers to become profit drivers.

To learn more about CSDP Corporation; please visit us at: www.csdpcorp.com