Articles, Podcasts & Videos about Field Service Issues

Click Here to Listen to the Podcast Interview

As the corporate world barrels into the digital age, field service organizations must consider how to better utilize technology to manage a mobile workforce. Pitney Bowes is taking steps toward that kind of innovation with new practices like streaming video tutorials to Blackberry's and smartphones of its field service staff.

In this exclusive podcast interview, Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes, talks about why the company is taking steps like this. Ivin has even starred in some of these training videos himself, and says that he thinks its important to embrace technology and means of communication his field reps are using.

Smith also talks about ways the organization is working to increase service revenue, such as the implementation of creative incentive programs to drive the sales of fee-based services.

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