Articles, Podcasts & Videos about Field Service Issues

The content below is just a glimpse of the type of material and topics that will be discussed at Field Service 2013. Find out more about the Field Service program by Downloading The Agenda Now

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As the corporate world barrels into the digital age, field service organizations must consider how to better utilize technology to manage a mobile workforce. Pitney Bowes is taking steps toward that kind of innovation with new practices like streaming video tutorials to Blackberry's and smartphones of its field service staff.

In this exclusive podcast interview, Ivin Smith, Vice President, Customer Service & WW Technical Support, Pitney Bowes, talks about why the company is taking steps like this. Ivin has even starred in some of these training videos himself, and says that he thinks its important to embrace technology and means of communication his field reps are using.

Smith also talks about ways the organization is working to increase service revenue, such as the implementation of creative incentive programs to drive the sales of fee-based services.

Service Level Agreement - Improving service level agreements by improving workforce management and planning strategies

Mobile Workforce Management Solutions - Leveraging mobile workforce management solutions and application to enable growth and increase performance

Field Service Management - Manufacturers need to focus on the human element of cost effective field services management

Field Service Companies - Field service companies focus on predictive services to increase their product lifecycles while increaseing customer satisfaction and ROI

Field Service Report - Attend Field Service USA 2013 and receive the benchmarking field service report

Field Service Training - Utilizing field service technician training to improve service selling and customer soft-skills development

Mobile Resource Management - Exploring the future of mobile resource management and tools that drive service performance

Service Automation - Transform your service delivery across physical, virtual and cloud environments with service automation tools and strategies

Service Management - 97% of Field Service attendees consider Field Service USA to be the leading service management conference in North America for the past 5 years in a row

Maintenance, Repair and Overhaul - Streamlining maintenance, repair and overhaul operations can drastically decrease through proper preventative maintenance services and strategies

Remote Diagnostics - Communicating the value of remote diagnostics to reluctant customers






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