Field Service FREE Download Center

Welcome to the Field Service FREE Download Center! On this page, you will be able to download past presentations, white papers, reports, etc. This page will be updated frequently, so keep visiting this site to stay up to date on the latest Field Service developments. If you would like to add content to this page, please email Gaianti Surajbali at gsurajbali@wbresearch.com

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	Selected Presentations From Field Service 2009
	UPTIME Services: Solving Tomorrow´s Problems Today Dr. Wolfgang Heimsch, CEO Customer Services, Siemens AG Healthcare
	Global Consistency: Deciding on Distribution or Direct Customer Support Worldwide Richard Springer, VP Customer Support, Tomotherapy
	Capturing and Exploring Support Center Metrics Tom Chowaniec, VP Customer Care, Cardinal Health
	Exploring The Advantages Of Owning An Offshore Technical Assistance Center Phil Pietrowski, Sr. Director, North America Global Services, Lexmark International