Service Executives Are In The Spotlight More Now Than Ever
With manufacturing sales and demand lacking, many industries find that their service businesses account for up to 50% of total revenue. No wonder there is a major focus on the service and support side of the business.
Gain key take-aways from over 13 different industries and go back to work with actionable strategies to improve your service business immediately for long term results. Field Service brings you best practices and the latest strategies. To improve your top and bottom line.
Senior Service Executives Are Dealing With A Variety Of Challenges Including:
- Service revenue growth: Finding new revenue streams and new efficiencies throughout the service organization to position yourself for growth throughout recovery
- Optimizing customer satisfaction & service delivery: Differentiating yourself across the competition and protecting your market share through service
- Technology integration: Implementing new technology to streamline service operations
- Workforce management & productivity: Keeping your workforce and engaged and active
- Service business structure and culture: Setting up service operations and managing cultural differences across regions/countries, etc.
- TAC Optimization: Integrating technical assistance throughout the organization
Here's What You Get When You Invest In The Most Informative Service And Support Event:
- Industry Specific Workshops: Field Service has always offered cross industry content, but this is the first time there are full length workshops based on specific industries. At these workshops, specifically aerospace, medical equipment manufacturers, semiconductor and capital equipment, and imaging, you can network and knowledge share with your peers and competitors who face the exact same challenges.
- More Speakers: With at least 55 industry speakers, Field Service will double the content and thought leadership since last year's event. More speakers and more industries mean more take aways for you.
- Targeted Content For Long & Short Cycle accounting for disparities in the length of product lifespan, Field Service provides targeted content specific to long and short cycle. Learn best practices for each long and short cycle and apply them to improve your own service business.
- Real-Time Industry Perspective/Take-Aways: Here's how it works: During General Session, there will be a panel of 3 or 4 executives from variousindustries that comment on the presentations. Representing different perspectives, panelists provide the key take-aways as they relate to their specific industry. This way, you get concrete benefit from other industries and more direction on how to make information scalable to your business.
- Service ERP Workshop streamlining business practices, controlling costs, minimizing gaps in service and ensuring communication across the service business and the rest of the organization. In this workshop, take a deep dive into the vast amount of technology that's out there to choose the appropriate systems for your business, learning how to successfully roll out a new Service ERP system to gain long-term efficiencies and improve your overall service business.
Confirmed Speakers Include:
- Mohamed Zarringhalam, Vice President Service, Nikon Precision
- Don Bernard, Vice President of Service and Operations, Dustcontrol, Inc
- John Tarascio, President Bowe, Bell & Howell Service, Bowe, Bell & Howell
- Denis Olson, Executive Director, Global Field Service & Technical Operations, Medrad
- Diane Watson, Executive Director, Global Service Commercialization, Medrad
- Joe Hulbert, Manager, Technical Operations, MEDRAD Products, Medrad
- John Ortiz, Field Manager, SW Service Zone, Medrad
- Jeff Koehne, Supervisor, SW Service Zone, Medrad
- Rich Springer, Vice President Customer Support, Tomotherapy
- Art McGinn, Vice President Service Operations, Canon Business Solutions
- Mohan Garde, GM & Division Vice President, Customer Care & Direct, Eastman Kodak
- David Baker, Senior Vice President Field Service, DirecTV
- Michael Olmsted, Vice President, North America Services & Quality, Satisloh North America
- Jim Fetterman, Vice President Service, FEI Company
- Richard Grau, Director, Field Service, Neuronetics, Inc.
- Frank Buratti, Director of Maintenance, JetBlue Airways
- Mary Cay Kosten, Vice President, Global Customer Services, Sun Microsystems
- Steve Doran, Vice President Customer Service Americas, Juniper Networks
- Greg Zanghi, Director Service and Parts Operations, Tesla Motors
- Frank Eliason, Senior Director of National Customer Operations, Comcast
- Alon Sagie, Director Service Capabilities, Applied Materials
- Brock Faulkner, Vice President of Service, Dornier MedTech
- Mark Hessinger, Executive Director Worldwide Customer Service, Gerber Scientific Intl. Inc
- Greg Deiter, Vice President Defense & Government Services, Boeing
- Steve Gorazd, Field Services Manager, Boeing
- Catherine M. Wolfe, Director, Marketing Services, Toshiba America Medical Systems, Inc.
- Ted Nemetz, Vice President Service, Toshiba America Medical Systems, Inc.
- Mel Drummond, Director of Global Service Operations, Eaton Corporation
- David Guizerix, Vice President, Global Customer Service, Cross Match Technologies
- Christian Verstraete, Chief Technologist, Manufacturing & Distribution Industries, HP
- Mike Wittrock, Vice President of Field Service, DirecTV
- Ivin Smith, Vice President Customer Service & Worldwide Technical Support, Pitney Bowes
- Bernadette Lodico, General Manager BSSG Service and Support, Eastman Kodak
- Mike DiDonato, Director of Field Service, Boeing Commercial Airplanes-CAS
- Mark Baniewicz, Vice President, Enterprise Services and Support, Xerox
- Dick Frishkorn, Managing Director, Global Customer Field Support Group, GE Aviation
- Jim McDonnell, Senior Director, Smart Services Technology Group, Cisco
- Dave Waxberg, Director of e-Business, Honeywell Aerospace
- Mike Hudson, Product Training Specialist, ECHO Incorporated
- Eva Azoulay, Director Commerical Services & Support - Customer Service, Pratt & Whitney Canada
- Amos Schneller, Director of Customer Support, Minntech
- Bruce Shadmehri, Sr. Director Support Operations, NetApp