Field Service 2010
Field Service 2010 is the definitive cross-industry service and support conference for senior-level service executives focused on service revenue enhancement & customer satisfaction.
The program has been tailored year-on-year through in-depth research with your senior-level peers to tackle the latest challenges and technological advancements in the industry. Uncover leading strategies to avoid technician rollout, increase service delivery through your technical assistance center, integrating and updating legacy systems and managing your mobile workforce.
Key Themes Covered At Field Service Include:
- Remote Diagnostics: Utilize remote connectivity; avoid technician roll and cut costs
- Knowledge Management: Form a thriving, self-sustaining knowledge community to deliver world-class product support
- Technical Assistance Centers: Explore the latest technological advancements, expedite technician skill development, and utilize remote technicians to combat the aging workforce
- Global Service: Develop a presence in emerging markets and uncover key strategies to ensure consistent service delivery across the globe
- Outsourcing: Explore opportunities to expand your bandwidth in all areas of service by outsourcing and partnering with third-party service organizations both domestically and overseas
- Field Force Management: Create a seamless end user experience by integrating multiple solutions onto one platform and leverage existing data/technology to enable additional savings and efficiency