Optimizing Customer & Product Support Through Remote & Proactive Service Models
Why You Must Attend Field Service 2012:
- Learn to shift from a reactive to a preventative and proactive service model
- Reduce the number of onsite visits through effective remote problem resolution
- Effectively plan services capacity
- Drive innovation and performance through best-practice knowledge management strategies throughout your service organization
- Deepen your customer engagement through e-Services and social networking tools
- Retain top talent management
- Develop next generation service leadership
- Identify the latest mobile technology devices and middleware to best support your existing systems and technicians in the field
Key Confirmed Speakers Include:
Johannes Emmelheinz
President Rail Services
Siemens
Tribby Warfield
President North America CommercialGates Corporation
Vic Malhotra
Head of Defence Sector Deployed Services Defense – Americas
Rolls-Royce
Bruce Nelson
Vice President Support Services
Ricoh
Chris Gera
Vice President Field Information and Support Services
Nielsen Media
James Mylett
Vice President, General Manager Field and Business Operations
Johnson Controls
Hal Kolp
Vice President of Information Technology
Source Refrigeration & HVAC
Mel Drummond
Vice President of Product Support & Services
Eaton Aerospace
Andrew G. Stitzinger
Vice President US Service
Mar Cor Purification
Ed Bonefont
Worldwide Director, Support Services
Ortho Clinical Diagnostics
Eric Paulik
Vice President Global Field Operations
Axcelis Technologies
Brad Smith
Global Vice President of Support Experience
Yahoo
See full list of speakers >About Field Service
Field Service is the leading service and support event that attracts senior-level service and support professionals from 15 different manufacturing industries including Aerospace, Medical Device Manufacturing, Hi-Tech Electronic, Semi-Conductor and Capital Equipment, Construction, Automotive, Telecommunications Equipment, Energy, Industrial and Agricultural Equipment and more! Attend Field Service and tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service and support professionals all over the world including innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.
Why Attend a WBR Conference?
The WBR live conferencing model will allow you to build your network of peers who have similar challenges and exchange knowledge and best practices for meeting those challenges. If you would care to share your priority issues and key expectations for your service organization for Q4 2011 thru 2012, we’ll undertake to introduce you to peers onsite who are working towards similar outcomes and have successes to share in the same areas.