Developed in 2003, Field Service is the definitive event for senior level service and support executives focused on service revenue enhancement and improving customer satisfaction. Spanning 3 days, Field Service 2010 features 9 workshops, 4 different tracks, 7 roundtable discussion groups and countless networking opportunities to knowledge-share with other executives facing the same challenges that you are. The Field Service 2010 agenda reflects your specific needs and was developed through extensive research with you, your colleagues and peers. You talked; we listened!
NEW THIS YEAR!
Choose from 9 different workshops to improve your service and support business. Take home fresh ideas whether you’re looking at how to successfully market your service organization, leverage online capabilities and social networking, enhance your technical assistance center operations, improve product lifecycle knowledge management.
- Understanding Your Customers And Enhancing Service Delivery Through Web Based Initiatives
- Creating Seamless Customer Experiences: Tackling The Challenges Of Onshoring Vs. Offshoring Technical Assistance Center Operations
- Business Transformation: Overcoming Change Management Issues When Implementing Significant Change Initiatives
- Optimizing Services Marketing - Exploring How Services Marketing Can Generate Additional Revenue For Your Business
…Check out more here!
Customize Your Field Service Experience
Choose from 4 different tracks, mix and match or bring a team to make the most out of your Field Service experience and get what you came for.
Improving Financial Performance Without Sacrificing Customer Satisfaction. Obtain proven strategies to enhance the customer experience without breaking the bank. Participating companies include Pitney Bowes, Satisloh North America, DirecTV, Eaton Corporation, Neuronetics and more.
Technology Optimization To Improve Service Operations. Get the latest on implementing and leveraging new technology. Find out how to enhance your support business through online initiatives and remote service capabilities and more! Join HP, Gerber Scientific, Honeywell Aerospace, Cisco, Applied Materials and Nikon Precision as they share their expertise.
Workforce Optimization. Your human capital is your most valuable asset. Are you managing your workforce as effectively as possible, controlling costs and enhancing service performance? Learn how Boeing, Dornier MedTech, Pendum, DustControl and Canon Business Solutions have increased service revenue and improved workforce productivity.
Service Business Structure And Culture. Service organizations have gone through a lot in the past year. Find out how Eastman Kodak, Tomotherapy, Tesla Motors and JetBlue have maintained their competitive edge.
Don’t Miss Your Chance To Learn From Leading Industry Experts:
- Larry Wash, President of Global Services, Trane
- John Tarascio, President Böwe, Bell + Howell Service, Böwe, Bell+ Howell
- Tribby Warfield, President, Power Transmission North America, The Gates Corporation
- Bruce Shadmehri, Sr. Director Support Operations, NetApp
- David Guizerix, Vice President, Global Customer Service, Cross Match Technologies
- Ivin Smith, Vice President Customer Service & Worldwide Technical Support, Pitney Bowes
- Christian Verstraete, Chief Technologist, Manufacturing & Distribution Industries, HP
View the full speaker faculty list
Field Service 2010 Sponsors Include:
