Attend Field Service 2011 and tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service executives all over the world including innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.

With 74 speakers from 15 different manufacturing industries, the event is guaranteed to be the most valuable offering in its 9 year history! More content, more networking and more takeaways. We guarantee you that this is the only service and support event you need to attend all year.

Here’s A Sneak Peak At Some Of The Speakers You’ll Hear From At Field Service 2011

• Larry Wash, President of Global Service, Trane on building world class services businesses in an equipment centric company
• Johannes Emmelheinz, President Rail Services, Siemens on the future in mobility service through predictive maintenance and modern IT
• Christian Verstraete, Chief Technologist, Hewlett Packard on the advancements of cloud computing for services
• Michael Niesen, Vice President Technical Service, Heidelberg USA on building a multi-tier support organization to achieve increased productivity and customer value
• Walter Soltau, General Manager Spain, Bosch Security Systems S.A.U on improving your customer experience through your technical assistance center

View the full list of speakers here

Look At What's Happening At Field Service 2011:

• Service Optimization Workshop Day, April 26, 2011
  Make the most of this day by registering for 4 of the 12 workshops, each focusing on different areas of improvement and function. Take home fresh ideas whether you’re looking at how to successfully implement CRM solutions, develop sophisticated e-Services, leverage automated solutions and streamline your mobile platforms. View more information.
  
  
• Main  Conference Day One, April 27, 2011
  How are you planning to grow your service business? Throughout Main Day One at Field Service 2011 engage yourself in sessions focused on growth and improvement of service operations. With two tracked sessions one focusing on strategic optimization and strategies and the other on technology and analytics to ensure your providing an infrastructure to support your growth and innovation within your own organization. View more information.
  
  
• Main Conference Day Two, April 28, 2011
  Attend this day to take a deep-dive into the many functional areas service organizations are currently focused on. From developing multi-tiered support operations to discussing the advancements in service technologies in the CIO Workshop, Day Two of Field Service 2011 is ideal for attendees who are attending in groups. Split-up and strategically attend sessions that are relevant for your specific function within your service organization. View more information.
  
  
• Medical Device Focus Day, April 29, 2011
  Take the time and share, network and discuss specific challenges relating to medical device service delivery. Highlight challenges in workflow management, technical assistance, and discuss the latest compliance and regulatory issues affecting the medical device service industry. View more information.
  
  
• CIO Workshop and Insight
  The topics in this track include industry case studies to take away C-level/IT insight into the common mistakes to avoid for field service technology deployments. Attendees of these sessions take-away insights on measuring ROI, service technology investments, and best practices around the risks and benefits of focusing on service technology. View more information.
  
  
• Technical Assistance Center Roundtables
  At Field Service 2011 attendees can informally discuss their specific issues of creating and developing a multi-tiered support model. Including internal and external challenges of managing support center and help desk operations. View more information.
  
  
• Field Service Technology Tour
  There is a vast array of solution providers available out there the key is finding the right one for you. Today, more than ever, it is critical for you to make smart investment decisions that will produce results. Be sure to optimize your time at the event and take the opportunity to explore and critique the numerous technologies featured in our Solutions Zone.