September 9-12, 2008
Hyatt Regency Atlanta

Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.

In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery.

For inquiries regarding speaking opportunities, contact Jonathan Massoud 646-502-3255 or jmassoud@wbresearch.com 

To secure premium exhibition and sponsorship opportunities, contact Phillip Denis at 646-200-7537 or phillip.denis@wbresearch.com

For inquiries regarding marketing partnerships contact  Nicole Maisner at 646-200-7534 or Nicole.Maisner@wbresearch.com 

For general inquiries contact FieldServiceEast@wbresearch.com

Fall 2008

Interlog Asia is designed to ensure you optimize the effectiveness of your supply chain and ensures you return to your office with strategies to maximize your aftersales profits. Each year, Asian aftermarket service and support executives gather for the latest on these and other topics critical to their success. Don’t miss this one of a kind opportunity to discuss and confront your key issues with your top level peers from the Asian market. For more information, please contact Debra Haym at 1 646-200-7465 or email at dhaym@wbresearch.com

October 15-17, 2008
Loews, Nashville, TN
www.interlogmedical.com

The Medical Equipment Aftermarket Service Event

Developing customer centric, profit generating service and support is no easy task. At Interlog Medical 2008 you will find out from your competitors about the strategies that are working for them, the internal and external factors that challenge them – and you’ll walk away with a clear path for your own success. Take home tried and tested strategies to increase productivity, reduce costs and ensure service differentiation at the only event dedicated entirely to the service needs of the medical equipment industry!

Imagine meeting with more than 200 service and support leaders from your competitors in the medical device industry. Service professionals from every division can benefit from this information packed conference. Don’t miss out on the 30+ case studies that your competitors and peers will walk away with.

October 27-29, 2008
Rennaissance Hotel, Atlanta GA

Welcome to Consumer Returns 2008, the only event to focus on returns prevention and optimization strategies in the B2C space.

Targeted at major retailers as well as consumer electronics and appliance manufacturers, Consumer Returns 2008 addresses a growing consensus in the industry that high rates of returns are NOT an acceptable cost of doing business. To protect their profitability (and enhance it), smart companies must do more than merely streamline their reverse logistics processes – they must also work hard to re-engineer the customer experience and prevent returns from happening in the first place.

Consumer Returns 2008 brings together 175+ senior level executives from major retailers and consumer electronics & appliance manufacturers, all seeking to use Consumer Returns 2008’s high-level learning & networking opportunities to minimize their returns rates and pry open their profit margins.

For sponsorship opportunities, please contact: Ariel Borkowsky at 646-200-7476 or ariel.borkowsky@wbresearch.com

4th-7th November 2008
President Wilson Hotel
Geneva

ProcureCon is the leading pan-European procurement event and provides you with a unique opportunity to hear from procurement leaders how they have approached and resolved key challenges, benchmark with your peers and others from cutting edge sectors, get practical, hands on details on specific operational issues, and benefit from numerous networking opportunities.  Our November 2007 event addressed how you can Take Your Procurement Strategy To The Next Level: Align With Corporate Objectives To Deliver Business Results and attracted over 300 participants, including over 200 senior procurement directors!

2nd-5th December 2008
Hotel le Plaza, Brussels

The role of after-market service is pivotal in shaping the growth and profitability of companies across Europe. Customer-centric strategic service management is developing as a key frontier in competitive differentiation. Your ability to transcend from implementing a traditionally reactive “break-fix” model to spearheading proactive strategic service management and identifying profitable revenue opportunities will determine your market position, brand reputation and bottom line.

Attend and you will hear 40 leading, international service practitioners sharing best practice and leveraging their expertise on the most challenging service issues such as:

• Leveraging in-depth metrics to quantifiably measure performance and maximise service potential

• Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimise service downtime

• Deploying tools and techniques to optimise customer lifetime value and increase aftermarket wallet-share

• Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence

• Adopting a proactive approach to service and driving customer satisfaction through accurate forecasting

4-5 December 2008

ProcureCon Asia is the leading pan-Asia procurement event and provides you with a unique opportunity to hear from procurement leaders in the region and how they have overcome frequently faced challenges.

SPONSORSHIP OPPORTUNITIES:
To learn more about sponsorship opportunities at ProcureCon Asia 2008 please contact Pete Mitchell on +971 (4) 3654103 or email him at pete.mitchell@wbr.ae

January 26-29, 2009
Marriott Marco Island Beach Resort, Golf Club and Spa
Marco Island, FL
www.interlogwinter.com

This aftermarket product support and service parts logistics event is designed to ensure you optimize the effectiveness of your supply chain. Topics include: Inventory optimization, Lean initiatives, customer support initiatives, product lifecycle management and global supply chain management. Each year, 300 aftermarket executives gather for the latest on these and other topics critical to their success. Make plans to join now. If you’re interested in taking a leadership role, contact Ariel Borkowsky at aborkowsky@wbresearch.com or 646-200-7476

February 23-25, 2009
Sheraton National Hotel
Arlington, VA

Human Capital Management for Defense (HCMD 2009) is critical to your success in strategically managing human capital. Learn how senior leaders are developing the right mix of skills across the total force, aligning skills to requirements, and addressing competency gaps. Attend HCMD 2009 to gather best practices in the recruitment and retention of quality personnel and learn about exciting workforce development initiatives across DoD.

For speaking opportunities call Leanne-Laudico Arcinueat 646-200-7468 or email llarcinue@wbresearch.com

For marketing opportunities call Gaianti Surajbali at 646-200-7446 or email her at gsurajbali@wbresearch.com

For sponsorship and exhibition opportunities call Jodi Richter at 646-200-7485 or email jrichter@wbresearch.com

For general inquiries, please contact us at hcmd@wbresearch.com

April 2009
Amsterdam

ProcureCon Indirect is the only European event designed specifically for Indirect Procurement Professionals. As this area of procurement becomes increasingly strategic within today's organisations, learn how you can be a leader in this field, and discuss key issues such as procuring complex services, outsourcing, compliance management, contract management, e-procurement programmes, and transformation case studies. ProcureCon Indirect is the only event designed specifically for indirect procurement professionals and suppliers in Europe, so if you want to be a leader in Indirect Procurement, then this is the one event in your calendar that is an absolute must.

April 27-30, 2009
JW Marriott Desert Springs
Palm Springs, CA

Whether you’ve been ahead of the curve for years or are just beginning to leverage your organization’s service and support capabilities to boost your business, you can’t afford to miss Field Service 2009. Visit www.fieldservice2009.com  or email fieldservice@wbresearch.com for more information.

May 2009

With a speaking faculty of thought leaders and industry innovators Utilities Field Service 2009 is continuing to deliver the most valuable and practical sessions on all things field service oriented.

Hear from your peers across all utilities and learn from their real-life experiences!

• Gain insight on how to integrate mobile management systems onto one platform to better serve internal departments and improve field technician’s capabilities now
• Attain in-depth decision making criteria by understanding how you can add functionality to your ERP systems
• Benchmark against the nations leading utilities in emergency response to optimize resources and safety for your field service operations
• Discover how alternative energy options affect your field service operations. You can go elsewhere to learn about alternative energy, but this is the only event focused on the effect on field service!

For information on speaking, sponsorship and marketing opportunities please send an email to utilitiesfs@wbresearch.com.

June 15-18, 2009
Omni Hotel - San Diego, CA

Join us at Interlog Summer 2009, taking place June 15-18 at the Omni Hotel in San Diego, CA. Interlog Summer 2009 is the service parts and logistics event designed for hi-tech manufacturers and related industries to generate revenue in the aftermarket through improved customer service and product support strategies.