Expert Reviews

“Field Service has provided valuable insight into how many of our peers are solving problems that so many of us deal with every day.”

David Guizerix, Vice President, Global Customer Service, Cross Match Technologies

“I thought the event was very useful and loaded with practical, real world information. In fact, as I'm now with a new company, I brought my entire FS Management team to expose them to the industry at large and not only provide them educational opportunities, but to see that regardless of the industry or market, Service is a primary business function, and we are all faced by very similar, if not the same challenges. So in this regard, it helped them to see that some of the problems that we're seeking to address, and the solutions we're pursuing, are not unique to just us.”

Herb Hughes, VP NA Customer Support, Carl Zeiss SMT Inc.

"The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective."

Dick Frishkorn, GE Aircraft Engines

"The leaders in the industry are in search of ideas. Field Service does a great job of pulling those ideas and people together in one place."

Jason Buk, Panasonic

"As a first-time attendee of the conference, I was impressed with the breadth of topics that were covered. The presentations were insightful and thought provoking. The panel discussions provided insight to shared challenges while demonstrating solutions to create opportunities to improve customer experiences. The single most important message from the conference was to recognize the evolution and power of emerging communication channels. Being able to engage customers in new ways enhances their experience and provides feedback necessary to drive positive change within any service organization."

Jeff Cote, EMC2 Corporation

"It was a good opportunity to network with similar and dissimilar industries, all having the common passion for Field Service and mobility in that space."

Dennis Pappas, Director of International Service, Cytyc LP

“I attend many conferences per year, but if I could only attend one event per year it would be Field Service”

Joe Arcuri, District Sales Manager, Click Software

"The conference seemed to be a great success for us and our partner company Progress. It generated a lot of great contacts and strong leads. It was also great to be able to talk with such high up execs who are the decision makers! This is our 3rd year attending and it was definitely worth it. We have and would recommend others to attend this conference in the future."

Shannon Humphrey, Confoe

"Field Service 2010 was a meaningful event offering Nexterna the ability to broaden awareness of Clearview with decision makers in the space. The Solution Zone traffic was steady enough to lead to positive networking with prospects, existing affiliations and potential partners. Thank you to WBR for their attention to detail in the organization of this successful event."

Debbie Gardiner, Vice President, Nexterna Limited

"Field Service 2010 was well worth the time, effort and cost. While we met several prospective clients, we also met a lot of good people with a common purpose"

Chuck Simonin, VP, Sales and Marketing, Customer Service Delivery Platform

“We consider WBR to be one of our premier industry relationships. As a long-time media sponsor of WBR’s Field Service events, we find it’s one of the rare opportunities to meet and interact with the top field service practitioners and premier technology solution providers in one location.”

Ed Hess, Executive Editor, Integrated Solutions Magazine

“We were very pleased with our involvement as this was our first time. I knew of the legacy of Field Service given my time spent with Aberdeen but it was nice to see both the quantity and quality of the individuals whom were present,”

John Carroll, Vice President Marketing, Single Source

“I was very impressed with the professionalism from the staff and their attention to detail. The breakout sessions were very relevant and educational too."

Mark Farley, Western Region Sales Manager, TomTom

“WBR conferences , INTERLOG Winter, Field Service and INTERLOG Summer have given the National Association of Service Managers (NASM) excellent visibility among colleagues and peers. We also benefit in offering our members the educational opportunity to attend these conferences. The NASM directors and officers who attend often write articles for our newsletter so that NASM members gain more insight into current best practices. Our relationship with WBR has been mutually productive.”

Ken Cook, Treasurer, National Association of Service Managers (NASM)

"A good use of my time. I was able to arrange many meetings with prospects and saved myself a lot of travel around the country to achieve the same outcome."

Ian MacKinnon, President and CEO, ServicePower, Inc.

"For our first foray in the North American Field Service market, Field Service 2007 provided us with a unique forum to meet thought leaders and compare best practises between Europe and America. The presentations were of the highest quality and the interaction with the delegates provided rich feedback whilst a near-perfect organisation kept everything running smoothly. The event was a real success and we’ll be back next year: same booth! Thank you again for a superbly organised event that went beyond our expectation."

Laurent Othacéhé, CEO, 360 Scheduling

"We at Dexterra genuinely enjoyed our experience at Field Service 2007! The attendees took a real interest in being at the event and I was pleasantly surprised with the level of excitement in the air with respect to mobility and increasing the efficiency of field employees, and making a positive impact on their businesses overall. 2007 is certainly shaping up to be 'the year of mobility'. See you next year!"

Doug Klotz, Sales Director, Western Region, 360 Dexterra

"Wanted to thank you and the entire WBR team for a fantastic event. Everything worked out just great! We had a good draw at the sessions, our booth traffic kept the staff busy and we got to meet both current customers and build some new bridges with new prospects as well. It is hard to find areas where we can improve based on the events of this week. The JW is a great location and provided a nice venue. With anticipation, we look forward to planning our new year FY'08 calendar with you (June '07 - May '08) in the next few weeks. Thanks again for helping us grow our field service business. On behalf of the entire Oracle Field Service Team!"

Stephen Slade, Senior Director, Oracle Applications & Industries Marketing

"Field Service does a great job of matching service executives and suppliers. Field Service understands that suppliers what to meet as many prospects as possible, and you make that happen. You understand how to generate traffic. The synergy between WBR and our company is better than at any other show."

Bruce Kopkin, Ventyx

"We have done Field Service for a number of years. We find it to be valuable learning experience and a great networking opportunity. This is our big show in this space; it's our flagship. It's one of the most important events for reaching out to, connecting with and learning about current and future clients and partners."

Deborah Terwilliger, Cingular

"Field Service brings together prime contacts in the space. It is an ideal forum to come together and share knowledge."

Chris Pitts, Sprint

“We will be doubling our service business within the next few months in terms of people and revenue.”

Amos Schneller, Director Customer Support, Minntech

“We were very pleased with our involvement as this was our first time. I knew of the legacy of Field Service given my time spent with Aberdeen but it was nice to see both the quantity and quality of the individuals whom were present”

John Carroll, Vice President Marketing, Single Source

“I attend many conferences per year, but if I could only attend one event per year it would be Field Service”

Joe Arcuri, District Sales Manager, Click Software

Field Service 2010 was a meaningful event offering Nexterna the ability to broaden awareness of Clearview with decision makers in the space.  The Solution Zone traffic was steady enough to lead to positive networking with prospects, existing affiliations and potential partners.  Thank you to WBR for their attention to detail in the organization of this successful event.

Debbie Gardiner, Vice President, Nexterna Limited

Field Service 2010 was well worth the time, effort and cost. While we met several prospective clients, we also met a lot of good people with a common purpose

Chuck Simonin, VP, Sales and Marketing, Customer Service Delivery Platform

"As a first-time attendee of the conference, I was impressed with the breadth of topics that were covered.  The presentations were insightful and thought provoking.  The panel discussions provided insight to shared challenges while demonstrating solutions to create opportunities to improve customer experiences.  The single most important message from the conference was to recognize the evolution and power of emerging communication channels.  Being able to engage customers in new ways enhances their experience and provides feedback necessary to drive positive change within any service organization."

Jeff Cote, EMC2 Corporation

The conference seemed to be a great success for us and our partner company Progress.  It generated a lot of great contacts and strong leads.  It was also great to be able to talk with such high up execs who are the decision makers! This is our 3rd year attending and it was definitely worth it.  We have and would recommend others to attend this conference in the future.

Shannon Humphrey, Confoe

“We consider WBR to be one of our premier industry relationships. As a long-time media sponsor of WBR’s Field Service events, we find it’s one of the rare opportunities to meet and interact with the top field service practitioners and premier technology solution providers in one location.”

Ed Hess, Executive Editor, Integrated Solutions Magazine

“WBR conferences , INTERLOG Winter, Field Service and INTERLOG Summer have given the National Association of Service Managers (NASM) excellent visibility among colleagues and peers. We also benefit in offering our members the educational opportunity to attend these conferences. The NASM directors and officers who attend often write articles for our newsletter so that NASM members gain more insight into current best practices. Our relationship with WBR has been mutually productive.”

Ken Cook, Treasurer, National Association of Service Managers (NASM)

“I was very impressed with the professionalism from the staff and their attention to detail. The breakout sessions were very relevant and educational too.“

Mark Farley, TomTom, Western Region Sales Manager

“I thought the event was very useful and loaded with practical, real world information.  In fact, as I'm now with a new company, I brought my entire FS Management team to expose them to the industry at large and not only provide them educational opportunities, but to see that regardless of the industry or market, Service is a primary business function, and we are all faced by very similar, if not the same challenges.  So in this regard, it helped them to see that some of the problems that we're seeking to address, and the solutions we're pursuing, are not unique to just us.”

Herb Hughes, Carl Zeiss SMT Inc., VP NA Customer Support