An Intimate Senior-Level Service and Support Forum

Field Service Interactive 2010

Roughly 60% of the attendees at Field Service in April took part in an in-depth conversation about the fourth quarter event for the industry.

The senior-level service and support attendees were asked what they would want and a consensus was drawn around the following:

Structure:

Roundtable Workshops- Consistently the highest rated sessions at Field Service, the attendees wanted the entire two day program to be completely and totally interactive.

Theme:

2010 Wrap-Up; 2011 Ramp Up- Each year at the end of the year, senior-level service and support executives are left with new technology, systems, processes and procedures implemented throughout the year. What executives lack is a wrap-up evaluation.

Additionally, executives want the opportunity to draw a line in the sand in advance of the coming year to ramp-up for that year as an industry. Of course each corporation has a version of a fiscal ramp-up, but support executives want that same thing specifically for the service industry.

Field Service Interactive is an event designed for senior-level service and support executives by service and support executives. See the Prelimary Agenda