Field Service East
September 9-12, 2008
Hyatt Regency Atlanta
Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.
In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery.
Top 5 Reasons To Attend Field Service East
- Remote Diagnostics: Field Service is the only cross-industry conference that offers the opportunity to develop and evolve your remote monitoring devices through best practices from your senior-level service executives discussing strategy and implementation from the top-down
- Talent Management –Organizations have moved from a focus on an aging workforce to a strategic effort to develop their current workforce in terms of personal development and career growth. Field Service East provides a forum for attendees to network and discuss tools and methodologies to develop an entrepreneurial culture amongst their staff
- Exclusivity of Knowledge Management Case Studies – No other conference in North America has addressed this topic from a senior-level service and support viewpoint. Organizations have been capturing the IP of the service organization and sharing it across business units. By attending Field Service East you’ll take away your own set of strategies in establishing a set of technical guidelines and visibility for both product and field support
- September 12, 2008 - An entire day focusing on the unique challenges of long cycle service organizations. For organizations with product lifecycles of seven years or greater
- 100% networking throughout the main conference – not only in roundtable sessions and receptions, but now with revised formatting attendees will be able to personally interact with our speaker faculty in focused roundtables and takeaways sessions immediately following case study presentations
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Already Confirmed Speakers Include:
Kevin Chasey, Vice President, TEA Field Service Team, Tokyo Electron America
Richard Ellis, Director Critical Care Services, Respironics
James Fetterman, Vice President Field Support Operations, Varian Medical Systems
Larry Gemma, CEO, Gem Plumbing
Peter Manni, Vice President North American Deskside Services, Siemens Business Services
Gerald Norz, Vice President Customer Services, Megtec Systems
Dennis Pappas, Director International Service, Hologic
Keith Perry, Manager of Field Service, New York Air Brake
Mark Plummer, Director, C17 Field Services - Jackson ANG Base, Boeing
Mike Niesen, VP Technical Support, Heidelberg
Karen Sherrill, Document Imaging WW Service Director, Kodak
James Patrick Welch, Director US Service Sales, Kodak
Tom Chowaniec, VP Customer Care, Cardinal Health
Mustapha Baksh, Director of Global Services, MKS Instruments
Marlene Bassette, Vice President Startegy & Customer Loyalty, Xerox
Ivin Smith, VP Customer Service & WW Technical Support, Pitney Bowes
Gabriel Royo, Vice President and General Manager, Siemens Metal Technologies
Erwin Thomas, Sr. Director North America GSS CustomerCare Solutions Center, Phillips Healthcare
Bob Dieterle, Executive Director, WW Business Line Management, Lenovo
Rick Basham, Director Customer Satisfaction, Raytheon
Bruce Pruit, F35 Field Service Manager, Lockheed Martin Aerospace
Frank DiOrio, Vice President Service Operations Document Messaging Technologies, Pitney Bowes
Richard Dowd, Readiness and Sustainment Program Manager, BAE Systems
Stuart Nelson, Services Marketing Manager, General Binding Corp
Phil Pietrowski, VP & GM, WW Customer Support Services, Lexmark International
Chris Mosley, Southeast Region Director, Avaya Global Services
Warren Gitt, Executive Director Biomedical Services, Hill-Rom Company, Inc.
John Friel, CTO - Innovation Central, British Telecom
Mark Leuenberger, Director Field Operations Technology, Cox Communications
Field Service Advisory Board
Ivin Smith, VP Customer Service and Worldwide Tech Support, Pitney Bowes
John Tarascio, Executive Vice President Service Operations, Bowe Bell Howell
Michelle Griffin, VP Customer Experience, Oce North America
Vern Gebhart, VP Customer Service and Operations West, Alliant Energy
Dick Frishkorn, Managing Director Global Customer Field Support Group, GE Aviation
Brian Lucyk, Director of Quality, Avaya
Peter Manni, VP of North American Deskside Practice, Siemens
Sponsors
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