Presentations
Greg Deiter, VP, Defense & Government Services, Boeing
Overcoming The Challenges & Resistance of Executing & Providing World-Class Cross Training
Mohan Garde, GM & Division VP, Customer CAre & Direct, Eastman Kodak
Utilizing the Web To Connect Your Customers To Product and Customer Support
Dan Miller, Industry Solutions Practice Director, AT&T
State-of-the-Art Field Service in the 21st Century
Dillard Myers, VP Global Operations, Technical Services, Cisco
Delivering Service in 120 Countries
Larry Wash, President, Global Services, Trane's Commercial Systems Business, Trane
Top Level Service & Support: A Conversation With Larry Wash
Medrad: Cam Conklin, Sergio Garcia, Joe Hulbert, Chet Keating, Denis Olson
From Field to Front Office: A Medrad Service Discussion
Ravi Panjwani, Director of Business Development, Brother Mobile Solutions
Mobile Printing: Can't Miss Productivity Gains, Even In a Down Economy
Andy Shields, Director, Global Technical Operations, Honeywell
Optimizing Your NEt Promoter Score: A Honeywell Perspective
John Tarascio, President, Service, Bowe, Bell & Hoewll
Effectively Driving Revenue Enhancement In Today's Economy
Scott Thomas, EIS Manager, Eaton Corporation
Developing a Predictive Process That Has You Succeed 99.5% Of The Time
Christian Verstraete, CTO, Manufacturing and Distribution, Hewlett Packard
Effectively Evaluating Your Internal Organization For the Benefit Of Your Customers