Richard Ellis Director Critical Care Services Respironics

Too often, companies look to implement RDM primarily as a cost cutting or data gathering tool. This begs the question: Why should your customer care about RDM? Without enthusiasm on your customer’s part, implementation of RDM can become a difficult process. Richard takes you through the specific benefits of RDM to your organization and your clients. Key takeaways include:

• Identifying your customers: both internal and external
• Pinpointing possible resistance to DRM implementation from your customers
• Understanding the value of RDM to each of your customers
• Presenting the benefits to stakeholders
• Realizing the unforeseen benefits

	Erwin Thomas Sr. Director North America GSS Customer Care Solutions Center Phillips Healthcare
	Tom Chowaniec Vice President Customer Care Cardinal Health
	Richard Ellis Director Critical Care Services Respironics

When your customer’s business is so heavily focused on technology such as firewalls and large file servers, more often than not the security of their systems becomes their main concern. With network integrity, compliance and maintenance concerns to overcome the goal is to ensure the advantages of remote monitoring, the reduction in cabling costs and ease of installation and maintenance. This panel addresses the necessary steps to take to reassure security.

• Tackling the vast majority of data
• Defining user guidelines and due diligence of IT during technology evaluations
• Verifying network infrastructure capacity before deployment to meet customer expectations
• Enhancing service fulfillment through assurance, validation and troubleshooting activities for embedded technologies
• Creating a standard for establishing value of your systems security capabilities

Tom Chowaniec Vice President Customer Care Cardinal Health

Increasing your number of connected devices is paramount to recognize the true value of Remote Diagnostics. Higher numbers of connected devices facilitate process efficiency improvements, service delivery differentiation, and recurring revenue opportunities. Learn how both Cardinal Health and other leading healthcare companies are differentiating their service offerings and acquiring data from devices in highly regulated industries. Understand how their plans for enhancing the use of the acquired data for both delivering service and defining new service offerings can benefit you! Key takeaways include:

• Differentiating and marketing your service delivery (e.g., Restorative, Preventative, Opportunistic)
• Enhancing recurring revenue opportunities
• Improving the movement and translation of data through the service chain (customer, field service, technical support, engineering, sales)
• Specifying the features and functionality of the software and data analysis tools to further meet customer expectations

Join your colleagues for a drink and a bite after a long day of learning – the Field Service East Reception is an excellent opportunity to network in a relaxed, social setting with your industry peers.