Thrive In A Down Economy
Field Service East
September 9-12, 2008
Hyatt Regency Atlanta
Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.
In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery. |
|
5 Reasons Why You Can’t Miss Field Service East
- Explore new methods and technology enabled learning to enhance employee skills
- Optimize the movement and translation of remote monitoring data through the entire service chain
- Pinpoint where your service business is growing and the quality of equipment being serviced to lower your cost structure to become more efficient in weaker areas.
- Establish strategies and tools to optimize PBL services to maximize product support at affordable costs
- You can actually save time by being out of the office at Field Service East – You can not afford to be left behind!
|
How can you gain a competitive advantage in such a tough economy? Field Service East provides best-in-class strategies to:
- Explore key strategies to drive the cost of your warranty down
- Evaluate the latest tools for organizing field support training techniques
- Facilitate speed of service through effective information flow across your network of partners
- Develop metrics to fully analyze global mobility effectiveness
- Fully understand the capabilities of your third party vendors technical infrastructure
“Field Service offers a unique window to view new processes, tools and initiatives in the services and support arena. Moreover, it is an opportunity to benchmark best practices and new ideas from a cross-industry perspective” Dick Frishkorn, GE Aviation
Gain takeaway best-practices and strategies from:
Kevin Chasey, Vice President, TEA Field Service Team, Tokyo Electron America
Richard Ellis, Director Critical Care Services, Respironics
James Fetterman, Vice President Field Support Operations, Varian Medical Systems
Larry Gemma, CEO, Gem Plumbing
Peter Manni, Vice President North American Deskside Services, Siemens Business Services
Gerald Norz, Vice President Customer Services, Megtec Systems
Dennis Pappas, Director International Service, Hologic
Keith Perry, Manager of Field Service, New York Air Brake
Mark Plummer, Director, C17 Field Services - Jackson ANG Base, Boeing
Mike Niesen, VP Technical Support, Heidelberg
Karen Sherrill, Document Imaging WW Service Director, Kodak
James Patrick Welch, Director US Service Sales, Kodak
Tom Chowaniec, VP Customer Care, Cardinal Health
Mustapha Baksh, Director of Global Services, MKS Instruments
Marlene Bassette, Vice President Startegy & Customer Loyalty, Xerox
Ivin Smith, VP Customer Service & WW Technical Support, Pitney Bowes
Gabriel Royo, Vice President and General Manager, Siemens Metal Technologies
Erwin Thomas, Sr. Director North America GSS CustomerCare Solutions Center, Phillips Healthcare
Bob Dieterle, Executive Director, WW Business Line Management, Lenovo
Rick Basham, Director Customer Satisfaction, Raytheon
Bruce Pruit, F35 Field Service Manager, Lockheed Martin Aerospace
Frank DiOrio, Vice President Service Operations Document Messaging Technologies, Pitney Bowes
Richard Dowd, Readiness and Sustainment Program Manager, BAE Systems
Stuart Nelson, Services Marketing Manager, General Binding Corp
Phil Pietrowski, VP & GM, WW Customer Support Services, Lexmark International
Chris Mosley, Southeast Region Director, Avaya Global Services
Warren Gitt, Executive Director Biomedical Services, Hill-Rom Company, Inc.
John Friel, CTO - Innovation Central, British Telecom
Mark Leuenberger, Director Field Operations Technology, Cox Communications
Field Service Advisory Board
This selection of industry thought leaders devotes time and effort into ensuring that the content presented at Field Service East is timely and focuses on your most current challenges from both a technology and strategic standpoint.
The Field Service Advisory Board is instrumental in making Field Service your go-to event in the industry.
Ivin Smith, VP Customer Service and Worldwide Tech Support, Pitney Bowes
John Tarascio, Executive Vice President Service Operations, Bowe Bell Howell
Michelle Griffin, VP Customer Experience, Oce North America
Vern Gebhart, VP Customer Service and Operations West, Alliant Energy
Dick Frishkorn, Managing Director Global Customer Field Support Group, GE Aviation
Brian Lucyk, Director of Quality, Avaya
Peter Manni, VP of North American Deskside Practice, Siemens
Sponsors
|
© 2007 WBR. All rights reserved. 
