October 27-29, 2008
Rennaissance Hotel, Atlanta GA

Welcome to Consumer Returns 2008, the only event to focus on returns prevention and optimization strategies in the B2C space.

Targeted at major retailers as well as consumer electronics and appliance manufacturers, Consumer Returns 2008 addresses a growing consensus in the industry that high rates of returns are NOT an acceptable cost of doing business. To protect their profitability (and enhance it), smart companies must do more than merely streamline their reverse logistics processes – they must also work hard to re-engineer the customer experience and prevent returns from happening in the first place.

Consumer Returns 2008 brings together 175+ senior level executives from major retailers and consumer electronics & appliance manufacturers, all seeking to use Consumer Returns 2008’s high-level learning & networking opportunities to minimize their returns rates and pry open their profit margins.

For sponsorship opportunities, please contact: Ariel Borkowsky at 646-200-7476 or ariel.borkowsky@wbresearch.com

2nd-5th December 2008
Hotel le Plaza, Brussels

The role of after-market service is pivotal in shaping the growth and profitability of companies across Europe. Customer-centric strategic service management is developing as a key frontier in competitive differentiation. Your ability to transcend from implementing a traditionally reactive “break-fix” model to spearheading proactive strategic service management and identifying profitable revenue opportunities will determine your market position, brand reputation and bottom line.

Attend and you will hear 40 leading, international service practitioners sharing best practice and leveraging their expertise on the most challenging service issues such as:

• Leveraging in-depth metrics to quantifiably measure performance and maximise service potential

• Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimise service downtime

• Deploying tools and techniques to optimise customer lifetime value and increase aftermarket wallet-share

• Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence

• Adopting a proactive approach to service and driving customer satisfaction through accurate forecasting

December 2-5, 2008
Marriott Crystal Gateway
Arlington, VA

Attend the most anticipated DoD logistics event of the year! Now in its 7th year, Defense Logistics offers a cross-service perspective by senior logisticians that will help us improve force effectiveness. And with our resources spread so thin, there has never been a more critical time…Early bird discounts are available for military, government agencies and qualified manufacturers. Call 1-888-482-6012 today..

January 26-29, 2009
Marriott Marco Island Beach Resort, Golf Club and Spa
Marco Island, FL
www.interlogwinter.com

This aftermarket product support and service parts logistics event is designed to ensure you optimize the effectiveness of your supply chain. Topics include: Inventory optimization, Lean initiatives, customer support initiatives, product lifecycle management and global supply chain management. Each year, 300 aftermarket executives gather for the latest on these and other topics critical to their success. Make plans to join now. If you’re interested in taking a leadership role, contact Ariel Borkowsky at aborkowsky@wbresearch.com or 646-200-7476

April 27-30, 2009
JW Marriott Desert Springs
Palm Springs, CA

Whether you’ve been ahead of the curve for years or are just beginning to leverage your organization’s service and support capabilities to boost your business, you can’t afford to miss Field Service 2009. Visit www.fieldservice2009.com  or email fieldservice@wbresearch.com for more information.

May 2009

With a speaking faculty of thought leaders and industry innovators Utilities Field Service 2009 is continuing to deliver the most valuable and practical sessions on all things field service oriented.

Hear from your peers across all utilities and learn from their real-life experiences!

• Gain insight on how to integrate mobile management systems onto one platform to better serve internal departments and improve field technician’s capabilities now
• Attain in-depth decision making criteria by understanding how you can add functionality to your ERP systems
• Benchmark against the nations leading utilities in emergency response to optimize resources and safety for your field service operations
• Discover how alternative energy options affect your field service operations. You can go elsewhere to learn about alternative energy, but this is the only event focused on the effect on field service!

For information on speaking, sponsorship and marketing opportunities please send an email to utilitiesfs@wbresearch.com.

June 15-18, 2009
Omni Hotel - San Diego, CA

Join us at Interlog Summer 2009, taking place June 15-18 at the Omni Hotel in San Diego, CA. Interlog Summer 2009 is the service parts and logistics event designed for hi-tech manufacturers and related industries to generate revenue in the aftermarket through improved customer service and product support strategies.

September 8-11, 2009
Hyatt Regency Atlanta

Now more than ever service professionals are feeling the pressure to deliver on customer service, aftermarket support and lifecycle management of their products as organizations, suppliers and customers are looking to extend the value of their purchases. As a result service organizations have been adopting numerous technologies and business process strategies to ensure optimal delivery and performance.

In light of this economic deadlock field service executives need to ensure they remain ahead of the curve on the latest issues affecting their service delivery.

For inquiries regarding speaking opportunities, contact Jonathan Massoud 646-502-3255 or jmassoud@wbresearch.com 

To secure premium exhibition and sponsorship opportunities, contact Jim Cohen at 646-200-7483 or jcohen@wbresearch.com

For inquiries regarding marketing partnerships contact  Nicole Maisner at 646-200-7534 or Nicole.Maisner@wbresearch.com 

For general inquiries contact FieldServiceEast@wbresearch.com