Interlog 2013

The Only Event Bringing Together Service Parts, Reverse Logistics and Aftermarket Supply Chain Executives

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Pricing

The metrics, strategies and KPIs used to improve customer satisfaction and overall service supply chain revenue generation.
Efficient inventory planning and forecasting: using real-time forecasts, customer service levels and reverse logistics
The balance between on-time delivery and reduced spare parts inventory including optimized warehouse strategies
The ROI in reverse logistics
Global customer support management and return strategies
The importance of aftermarket supply chain flexibility and visibility

Creating a customer-centric organization that yields higher service revenues through customer satisfaction
Improving aftermarket and spare parts operations in emerging and developing countries
Implementing risk, crisis and incident management to avoid disruption in your post sales supply chain
Establishing service parts management priorities in the alternative energy sector and other industries
Communicating through social media in customer service
Supporting 3D printing from a service parts perspective
Using sustainable packaging for service parts

Kenneth Shaw
VP Supply Chain Management Boeing
Marcus Avenstam
Director of Fab Capital Equipment Development Volvo
David Bloss
Director of Fab Capital Equipment Development Intel
Matt Tabisz
Director of Logistics Samsung
Roland Hoogendam
Senior Director Post Sales Supply Chain Eastern Hemisphere Xerox Netherlands