About Our Sponsors

Baxter Planning Systems is the pioneer and recognized leader in service parts planning and optimization solutions. Combining the hosted SaaS service model with our best-in-class parts planning expertise ensures the aggressive pursuit of an optimized and automated planning solution. The Prophet by BaxterTM suite of integrated planning and execution applications enables clients, large and small, to reduce inventory, lower support costs, achieve industry-leading customer service levels and maximize customer loyalty. Move from your current outdated or manual planning practices to Baxter’s affordable automated solutions that coordinate stocking to match customer entitlement. Baxter’s tools can scale with you as you grow. Seamless integration with your existing ERP systems such as Oracle and SAP will tie the optimized inventory plan with your logistics solution. We have the experience to solve parts planning challenges via a secure hosted SaaS solution, while minimizing the demand on your internal IT organization. Baxter is renowned for industry-leading products, support that does not end when the implementation is complete and outsourced planning services that drive rapid ROI. Visit us at www.bybaxter.com or contact us at 1-512-323-5959 to learn why Baxter Planning Systems should be your supply chain partner.

Arrow

Arrow is a recognized leader in managing best-in-class, globally complex supply chains and logistics operations. A Fortune 140 company with 15,700 employees worldwide, Arrow brings technology solutions to a breadth of markets, including electronics, high tech, telecommunications, aerospace, automotive, and medical devices.

Arrow not only provides forward supply chain solutions, but provides specialized services and expertise across the entire product lifecycle. Its expansive services offerings in the reverse logistics market include:

• Service Parts Management
• Product Returns Management
• Intelligent redeployment of assets

With the flexibility, responsiveness and value that business demands, Arrow is uniquely qualified to manage the reverse supply chain needs of technology-driven companies around the world.

Choice Logistics provides outsourced service parts logistics services to meet the unique challenges of mission-critical, global service organizations. More than 400 strategic stocking locations (SSLs) around the world provide 24/7 same-day solutions and strategic inventory management. Choice’s customized solutions help leading companies and provide them with a competitive advantage in today’s complex high tech marketplade. Avaya, Cisco, Dell, EMC, Fujitsu, Hitachi Data Systems and others trust Choice as their preferred global provider of outsourced logistics. To learn more about Choice Logistics, visit www.choicelogistics.com; call (800) 593-2108, or e-mail info@choicelogistics.com.

Through its big data, agile analytics, Clockwork provides customers with the ability to digest huge amounts of complex data and provide simple, clear answers on key operations and maintenance decisions faced in the aftermarket. Clockwork has a long history of solving problems across a broad range of industries. Whether its installing predictive maintenance capability with fielded military systems or creating new reliability/cost improvements at major energy processing plants, or optimizing equipment warranty management for OEMs, Clockwork helps organizations reach new levels of performance.Clockwork pioneered the use of Big Data management and Predictive Analytics to significantly reduce costs and improve operational availability in the Enterprise Asset Management (EAM) space. Over the past 25 years, with over 300 customers on 5 continents, Clockwork has improved business processes and saved clients billions of dollars. Whether it's maximizing production or keeping cost low, Clockwork solutions delivers big value out of today's big data.

 

DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express,
air and ocean freight, overland transport, and contract logistics solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 225 countries and territories worldwide with over 300,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations. Since 1996, DHL has been building a global network dedicated to the logistics aftermarket. Today, DHL provides its Service Logistics solutions globally to over 200 customers in 100 countries in diverse industries such as high tech, telecommunication, healthcare, engineering & manufacturing or aviation. DHL's global Service Logistics infrastructure comprises a network of more than 1,000 warehouses, multimodal transportation, three regional logistics customer service centers and a global information system.

Enigma is the only software company delivering a product suite that improves the efficiency, consistency and profitability of maintenance, repair and overhaul (MRO) operations and field service organizations. Enigma’s unique products integrate with product lifecycle management, supply chain management, enterprise resource planning and other enterprise applications to provide a dynamic encyclopedia of service, parts and diagnostic information that captures technicians’ expertise and manages an optimal service and support workflow. By facilitating aftermarket maintenance, parts logistics and equipment uptime, Enigma helps service and support organizations maximize their profitability. Enigma customers such as Ford, Bobcat, Volvo, Goodrich Aerostructures and Rolls Royce Defence reap the benefits of our advanced technology for aftermarket sales and field service. For more information, visit http://www.enigma.com/.

Entercoms is a global leader, providing technology- leveraged services for after-market supply chain service operations. Services’ planning has evolved over the years due to the complexity of globalization, growth in emerging markets, shortened product life cycles and consolidation of service chains through mergers and acquisitions. To address this evolution and related challenges, Entercoms has created new models, resulting in a paradigm shift for handling the demands of the services business. With its mix of intellectual property, skilled resources, relevant processes and domain expertise, Entercoms delivers that much needed shift to a new "lifecycle intelligence modelTM”, providing cutting edge, best of breed capabilities in aftermarket service operations. Entercoms was founded in 2001 with focus on service lifecycle planning and operational best practices. The founders’ stated goal was to help companies drive unprecedented levels of customer satisfaction in aftermarket service operations. Entercoms has unique knowledge and intellectual property in service and parts operations and addresses the needs of multiple industries. Industries taking advantage of this unparalleled expertise include: - Computers and High Tech - Medical Equipment - Automotive - Consumer Electronics - Industrial Equipment - Contract Repair and Remanufacturing

As an integrated logistics provider, FedEx SupplyChain executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with high-value products or complex supply chain requirements. FedEx SupplyChain offers specialty logistics services that include critical inventory logistics, transportation management and temperature-controlled transportation through a network of owned and managed resources – all tightly integrated via advanced IT systems.

FedEx SupplyChain helps customers turn logistics management into a competitive strategy by enabling them to focus on core competencies, reduce costs and improve customer service. The company’s portfolio of specialty services includes:

FedEx® Critical Inventory Logistics Centralized, multi-customer fulfillment centers, a forward logistics network and a central command center, tightly integrated with the FedEx global network, to support our customers’ most critical products in every region.

FedEx® Fulfillment Services Services designed to leverage the advantages of multi-client, shared facilities, including 24/7 Global Distribution Centers with late-night access to FedEx Express World Hubs.

FedEx® Transportation Management Optimized management of multi-carrier shipments for all modes of transportation.

FedEx® Healthcare Shared Network Premium, time-definite, temperature-controlled delivery service for pharmaceutical and diagnostic industries.

For nearly 30 years, Flash Global Logistics (FGL) has provided mission critical inventory management and engineers supply chain solutions for clients worldwide. Flash provides total aftermarket supply chain solutions for service parts and products globally, specializing in Emerging Markets (particularly Brazil), Flexible Distribution Solutions, and Outstanding Inventory Solutions. Headquartered in the US and also incorporated in Germany and Brazil, FLASH is the leading global aftermarket service provider for mission critical service parts and products. With operations in over 80 countries, Flash’s services span over 700 FSL’s, 18 multi-client DC’s, five global command centers (New Jersey, Mexico City, São Paulo, Tokyo and Amsterdam), and in-country management and importer of record services. Flash provides clients with strategic deployment and positioning, rapid delivery, management and tracking of mission critical service parts and components. Flash focuses on servicing emerging markets with extensive operations in Brazil, customized distribution solutions, reduction of outstanding inventory, reverse logistics management programs, and assisting clients with new market entry, all supported by FLASHTRAC®, the leading edge customized IT tool designed by the Flash team. Flash supports clients in computer data storage and networking, telecom, high tech communications, healthcare, automation & semiconductor. For additional information on Flash Global Logistics, please visit www.flashlogistics.com.

Flextronics Global Services (FGS) is a strategic business unit of Flextronics and one of the most respected global providers of logistics and aftermarket services. Our comprehensive suite of services are fully optimized to the specific requirements of our customers operating within the aerospace, computing, consumer digital, infrastructure, industrial, mobile and medical markets. Our expansive global infrastructure consists of over 25 sites and 12,000 employees strategically located across 17 countries throughout the Americas, Europe and Asia.

OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes. Since 1998, OnProcess has pioneered the development of comprehensive service supply chain optimization programs using advanced methods and technologies that can be applied to meet the specific performance goals of its clients. Unlike point solutions which address symptoms or component problems, our comprehensive approach, combining people, process and technology, enables us to fully diagnose, address and solve our clients' service supply chain challenges. In the years that have followed, our size and service offerings have grown and diversified along with our client base, but always with the core component contained in Our Mission - to provide measurable, predictable and sustainable results for our clients. Today, OnProcess Technology conducts business in over a dozen languages for multinationals around the world. We have offices and workers active around the clock. Our clients are leaders in Broadband/Cable, Wireless Communications, Telecom Equipment, Consumer Electronics, Retail, Medical Devices and Network and Storage Technology. Most have been with us for well over five years. Working with OnProcess saves our client companies many millions of dollars annually, and measurably improves their customer satisfaction levels; providing them with the ability to compete favorably with competitors - even in mature markets - by differentiating on operational and service excellence, rather than price.

Pinnacle Data Systems, Inc. (PDSi), An Avnet company, is a global provider of OEM warranty and non-warranty repair services for the telecommunications, medical, storage, networking, and the general IT marketplace.  With decades of experience providing full-service depot repair for Fortune 500 companies, PDSi offers a world-class level of engineering expertise, operational execution and global program management capabilities. PDSi provides integrated, one-stop service solutions for repair, re-manufacturing, screening/testing, end-of-life management, product lifecycle extension, multi-vendor service programs, and more. PDSi offers full-service warranty and post-warranty programs that enable our customers to focus on their core business of bringing competitive new products to the marketplace. As an experienced service partner, PDSi provides proven, globally-scalable service solutions that help minimize warranty costs to our customers and provide seamless out-of-warranty service solutions.  Located in the Americas, Europe, and Asia-Pacific regions, PDSi repair centers are positioned in ideal locations to support centralized logistics and operations.

Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge, remote service and content management.

Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, France, Japan, India, and Taiwan and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.

TECSYS is a market-leading provider of mission critical supply chain execution solutions to more than 600 mid-size and Fortune 1000 manufacturing, distribution and service parts operations in a number of industries. TECSYS’ service parts solutions optimize and automate labor-intensive logistics processes and drive cost out of their supply chains. They deliver optimum order accuracy and fill rate, management and tracking of mission critical service parts and components, real-time and total visibility of their service parts supply chain, while significantly improving customer service levels, throughput volumes, order turnaround times, logistics costs and profitability.

TECSYS’ service parts solutions run a number of the major automakers' aftermarket service parts distribution centers, more than 25% of North America's CAT dealers' service parts operations and a significant number of mission critical service parts operations in other industries in North America.