Omur Bagci, Director, Global Solutions, ReSolve; Chris Adam, Director, North American Sales, ReSolve
Increasing Your Bottom Line with Lean Planning Solutions
Ed Bonefont, Worldwide Director, Support Services, Ortho Clinical Diagnostics
Expanding Service Innovation To Creating Predictive Customer Software Applications
Rick Cameron, VP and General Manager, Customer Support Services, Glass House Technologies
Modeling Your Logistics Infrastructure To Determine How To Increase Service And Lower Cost
Curtis Greve, Principal, Greve Davis; Jerry Davis, Principal, Greve-Davis
Maximizing The Value Of Returned Assets By Leveraging Your Reverse Logistics System
The Dex Systems Team
Reducing Service Costs through Reverse Logistics
Mark Hessinger, Executive Director, Worldwide Customer Service, Gerber Scientific
CASE STUDY: Next Generation Parts Planning Implementation
Michael Lesshafft, Service Quality Manager, Lexmark
Gaining A Better Understanding Of The Customer’s Perspective To Enhance Customer Support
Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North America
Competing With Third Party Competition In Field Service And Customer Support: A Durst Case Study
Rusty Walther, VP Technical Services, Storage Works Division, Hewlett-Packard; Mark Hessinger, Executive Director, Worldwide Customer Service, Gerber Scientific; Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North America
VP Think Tank Executive Summary
Col. Joseph Walden, Director, Supply Chain Research Institute
Lessons From The Military On Reverse Logistics
Rusty Walther, VP Technical Services, Storage Works Division, Hewlett-Packard
Surviving And Thriving In A World Of Mergers And Acquisitions: The Impact On Service Logistics