Mudit Agarwal, Solution Architect, Reverse Logistics, Cisco
Reverse Logistics Transformation - Case Study at Cisco
Ali Asgari, Senior Director, Customer Technical Support, Hitachi Global Storage Technologies
The Road to Quality
Steve Blaz VP, Global Service Operations, Juniper Networks
Reducing OpEx w/o Disrupting Product Support and Customer Satisfaction
Danny Barnett, Director of Business Development, Customer Service Organization, Abbott Laboratories
Providing a Total Customer Support Solution!
Marc Blouin, Senior Vice President, DHL Solutions
Opening Remarks Interlog Summer
Hank Coleman, President & CEO, Open Labs
Winning the Customer Forever – Really?
Tom Dannemiller, Director of Operations, TDK Lambda
Reducing Logistics Costs – Lessons Learned
Curt Hill, Vice President, Technical Services, Cisco
Moving to a Learning Organization
Alexandre Cecolim, Global Director Engineering & Product Development, Flash Global Logistics And Philippe Jadoul, VP International, Flash Global Logistics
Achieve Global Representation
Barbara Kish, Sr. Manager, Business Operations, Sun Microsystems
Repair Supplier Outsourcing
Brad Lawless, Director Worldwide Servcie Operations, Lexmark International, Inc.
The Service Parts Operations World is also Flat
Michael N. Olmsted, VP North American Services and Quality, Satisloh North America
Exploring Recent Trends In Warranty Management To Improve Customer Satisfaction And Minimize Unnecessary Costs
Dan Pittman, Director Global Service Logistics, Diebold
Creating A More Efficient Return And Repair Program That Optimizes Global Service Logistics
Tim Saur, VP of Operations, Durst Image Technology US
Examining the Current Economy and its Effect on After Sales Service
Frank Steiner, Director of Field Service, Lumenis, Inc.
Hidden Costs of Logistics
Fred Takavitz, SVP Business & Customer Service Development, DHL Solutions
Transforming Inbound Logistics via Vendor Managed Inventory (VMI)
Paul Toms, Logistics Manager, Elekta
Creating A Stock Optimization Model to Meet Customer Demand
Nigel Weston, VP Supply Chain, Elekta
Think Globally, Act Locally
Richard B. Zarski, Vice President Manufacturing and Supply Chain, Fujitsu
Providing Exceptional Customer Service in Today’s Economy