About Your Speakers

Dick Zarski has been with Fujitsu for over twenty years and has over 25 years experience in high technology industries, bringing a strong mix of new product launch, manufacturing, supply chain and logistics management, quality and service parts logistics experience to his role as Vice President Manufacturing, Supply Chain and Logistics for Fujitsu Transaction Solutions (FTXS). He brings a wealth of industry knowledge and management experience to his role at Fujitsu.

Dick’s newest focus area is on Managed Services PARTS logistics quality: he is responsible for ISO 9001:2000 certification for FTXS which has received numerous best practice nominations by external auditors over the past 5 years. This dedication to quality aligns well with his commitment to operational excellence for Fujitsu’s customers. Operationally, he has successfully implemented a new Reverse Logistics program for Fuitjsu North American operating companies to process repairable parts for FTXS. Dick is also Co-Chairman of the Fujitsu North American Logistics Committee charged with streamlining North American logistics practices within the United States and the world, which has resulted in significant savings to Fujitsu.

Prior to joining Fujitsu, Dick held operations management positions in various manufacturing and distribution companies. He also worked as a consultant in the Automotive industry: his efforts led to radical changes in the way car manufacturers today plan for and manage their order to delivery process. He received his Bachelor of Science degree in Distribution Management from Syracuse University and resides in Southern California.

Gary Weiss provides strategic and tactical direction to maintain Choice's sophisticated infrastructure and meet both qualitative and financial performance objectives. He is a primary contributor to the development and execution of all service offerings, in addition to profit and loss responsibilities.

Gary possesses more than two decades of high-level logistics and corporate operations experience in the high tech product manufacturing, reselling and service industries. Prior to joining Choice in 1994, he held leadership positions with JWP Information Systems and PNY Electronics.

Grant Gordon is Senior Vice President of Global Service and Support for Blue Coat. His responsibilities encompass Global Call Center Operations, Technical Support, Account Escalation, Service Operations, Service Channel Management, Service Marketing, Professional Services, and Training. Additional responsibilities include the deployment of new tools and technologies to drive operational efficiency and to achieve superior levels of customer satisfaction globally.

Grant brings over 20 years of experience leading Service, Support, and Supply Chain organizations for both start up companies and Fortune 500 Corporations. Before joining Blue Coat, he served as Managing Director at BearingPoint, leading the company’s Operational Excellence and Supply Chain Practice. Prior to BearingPoint, Grant held senior level management positions at several Fortune 100 companies including Sun Microsystems, Cisco Systems, Apple Computer, Exel/DHL, and SanDisk. He is a highly accomplished senior executive with a successful track record of leading companies to business expansion, sales growth, operational efficiency, and significantly increased profitability. He has global experience creating complex, yet flexible, supply chains, call centers, and supporting operational capabilities adaptable to changing business environments.

Grant holds a Bachelor of Science degree from the University of California, Irvine and a Masters Degree in Organizational Management from the University of Phoenix with concentrations in Strategic Planning, Organizational Design, and Managerial & Organizational Behavior.

Mark Servidio Is The Vice President – Logistics & Environmental Supply Chain Planning For Sharp Electronics Corporation. In His Five Years With Sharp He Has Been Very Active In Environmental Issues. His Company Is A Member of the US EPA SmartWay Program and the Have Won the SmartWay Excellence Award 2 Years in A Row. He Has Also Given Numerous Presentations On What Sharp Is Doing In The Environmental Area. Mark Has 23 Years Experience In The Supply Chain Area. Mark Has B.S Degree In Business Administration From Southern Vermont College In Bennington, Vermont And A MBA In Marketing From The University Of Bridgeport In Connecticut.

Marylou Castello is the Director of Global Service and Supply Chain Management at Akibia, a data center, network and security solutions provider. In this role Ms. Castello is responsible for implementing and managing Akibia's supply chain strategy, managing global inventory, logistics and strategic stocking locations, and continually improving the global supply chain process. She manages partner relationships and contract negotiations with suppliers. In addition she leads a team dedicated to quality, reliability, value, and speed of product delivery to clients worldwide. Ms. Castello's team ensures Akibia consistently exceeds Service Level Agreements related to product delivery.

Ms. Castello has over 15 years experience in planning, procurement and supply chain management. Prior to Akibia she was Director of Procurement at Mallory Ventures, Inc. and previous to that held the title of Purchasing Director at The Praxis Group, Inc. Ms. Castello received her Certificate in Purchasing Management from the University of Massachusetts at Lowell and speaks fluent English and Italian.

Learning to lead was only one of the many attributes Mike acquired in his six plus years with the US Army. Trained in Tele-Communication, Mike spent most of his time in leadership positions ranging from Platoon Sgt. of a Combat Support Platoon to Non-Commissioned Officer in Charge (NCOIC) of a Strategic Communication Facility.

With twenty years in global service operations and sales, Mike has held roles from that of a Field Service Engineer repairing high tech medical and analytical instrumentation to that of Executive Management leading highly profitable services business units within a Medical Device and Industrial Machinery Organization. In addition, Mike gained a wealth of FDA and ISO 9000 experience while leading the Global Medical Device Service Unit.

Initially trained as an Electronic Technician at the Wisconsin School of Electronics in Madison, Wisconsin, Mike completed a Bachelors of Science in Technical Management with a minor in Computer Information Systems from Regis University, Denver Colorado. Focusing on leadership and general management, Mike obtained his Masters in Business Administration (MBA) at Edgewood College, Madison Wisconsin. Mike continues to maintain his perspective through his continued learning's in Six Sigma, Customer Relationship Management and Customer Satisfaction. In his spare time Mike is an Adjunct Faculty of Cardinal Stritch University.

A long time member of the Association for Services Management International (AFSMI). Mike currently sits on the Board of Directors of the Chicago Chapter, a group of services executives & industry leaders who put together events in the Chicago/Milwaukee corridor each year.

Nigel Weston is the VP for Elekta and is passionate about the sustainable commercial advantages to be gained by providing quality performance and high levels of customer service. Based out of the UK, Nigel is responsible for managing the global third-party logistics platform, supplier relationships, and global finished goods and Spares inventory.

Nigel recently joined Elekta from Cap Gemini, one of the world's leading supply chain consultants, where he worked as a Management Consultant within their Supply Chain practice. In recent years, Nigel has worked extensively in the area of service innovation and delivery of customer focused initiatives within several blue chip companies, specializing in the design and delivery of tailored tactical growth and development programs to enable sustainable competitive advantage.

Philippe Jadoul is the Vice President International of Flash GMBH headquartered in Wiesbaden, Germany. Philippe is responsible for our mature and expanding partner agent networks in Europe, the Middle East, and Africa, as well as overseeing and coordinating the efforts of our Directors of Latin America, Asia Pacific and Japan. Philippe has worked across Europe in the logistics field for over 20 years. He has been providing critical spare parts logistics solutions for Flash customers for over 10 years. Philippe is fluent in English, German, French and Dutch. Philippe is a Belgian national and spent several years in the Belgian Army. Following this service, he worked for UPS in senior operational management roles for a decade.

Rick Cameron has over 25 years of experience from various positions in high tech services.

Rick currently serves as the Vice President & General Manager of GlassHouse’s Customer Support Services division. GlassHouse Customer Support Services works with technology providers offering Call Center Management, Worldwide Field Service, Logistics and Installation services for their end-user customers.

Prior to joining GlassHouse, Rick founded Storage Training Partners, Inc., a firm focused on developing and delivering storage training on behalf of companies in the storage industry. Storage Training Partners, its employees and customers were successfully integrated into GlassHouse in early 2002.

Previously, Rick served as Senior Director of Education at StorageNetworks, Inc., where Rick built a practice focused on storage training and the integration of new storage technology learning to enterprise organizations. Rick was also responsible for building the internal training necessary to support the growing storage service provider.

Prior to this, Rick held several management positions for CLARiiON, then a division of Data General. Rick was responsible for growth of CLARiiON services in the areas of Education Services and Professional Services, including several worldwide OEM product rollout service launches.

Rick has an MBA from Bentley College, a BS in Computer Science from Rensselaer Polytechnic Institute and has successfully completed the MIT Sloan School of Management’s Greater Boston Executive Program. Rick is also a USA Hockey Certified Level V Master coach, developing players and coaching teams at several different levels. Rick is actively involved with USA Hockey and Mass Hockey development.

Steve Blaz has served as Vice President of Global Service Operations for Juniper Networks since 2005. He has world wide responsibility for Service Operations with oversight of Spares Planning, Service Supply Chain, Repair Operations, Technical Operations, TPM/TPL Partner Management, Support Contracts, Service Excellence, Service Readiness, and Business IT Solution. He also oversees the Theater Service Delivery Operations which includes Customer Care, Contracts Administration and Logistics Operations.

At Juniper, he is leading several strategic initiatives to re-architect the way customers experience service, from contract activation to service delivery, with emphasis on ease of doing business. Steve has successfully driven the restructuring and turnaround of Service Operations to improve Customer Satisfaction and On-Time Delivery to all time high’s, while improving Operational Excellence and reducing cost.

Prior to joining Juniper, Blaz spent 13 years at Cisco Systems, where he held executive positions leading Strategic Alliances, Global Product Services, and Global Onsite Services. His customer experience spans telecom, semiconductor, marine, and bio-medical industries. Blaz holds a degree in Bio-Medical Engineering.

Steven Craig is Vice President of Quality for Hitachi Global Storage Technologies. In his role as the company’s lead executive for Quality processes, he oversees Quality Assurance and Customer Technical Support worldwide. He is based at the company’s headquarters in San Jose, Calif.

Mr. Craig’s career has been focused on customer service and support leadership both inside and outside the hard disk drive industry. Most recently, he was senior vice president, Customer Experience, at the Dot Hill Corporation. He was promoted into that position after serving as vice president, Service and Support.

Mr. Craig also spent 11 years at Maxtor Corporation, where he advanced from account manager to senior director, Global Accounts and, ultimately, to vice president, Worldwide Customer Engineering. Prior to joining Maxtor, Mr. Craig worked in various engineering positions at Conner Peripherals in the UK and in Houston.

He earned his Bachelor's Degree from Fife College of Technology, Scotland, UK.

During his eighteen year tenure at Sony, Steven Nickel has worked in various segments of the company’s diverse businesses both in the US and Japan, including manufacturing, corporate planning, software engineering, and, most recently, service and support. His assignments have included responsibilities in Human Resources, Program Management, Operations, and Business Planning, among others. Since 2003, he has been responsible for the IT-Products Service and Customer Satisfaction organization, where he has introduced a variety of initiatives designed to improve customer satisfaction and reduce service costs. Most recently, he has assumed responsibility for the Backstage™ service group, Sony’s premium technical services business.

Mike Heldebrand is a Senior Manager in the Houston office of Ernst & Young’s Customs and International Trade practice. Mike specializes in improving and strengthening a company’s overall customs function. He has experience in assisting clients in determining compliance with U.S. Custom’s rules and regulations. Examples of projects include documentation review, import / export process reviews, identification of areas of exposure, the completion of a policies and procedures manual, and on-site customs and compliance training. He has also coordinated the preparation, submission, and activation of Foreign-Trade Zone applications for numerous companies in the energy industry.

Mike is experienced at conducting compliance assessments and opportunity evaluation reviews for global clients. Mike is experienced in utilizing Ernst & Young’s international tax network to conduct reviews for client’s aimed at reducing the global customs duties/VAT liabilities, while at the same time ensuring global compliance. Mike also has participated in systems integration projects in the area of international trade. He has worked with clients to define systems functional requirements and evaluate available software packages.

Mike joined Ernst & Young in May of 2002, continuing an eight-year career focused exclusively on International Trade and Customs matters. He has earned a Bachelor of Business Administration degree and a Master of Business Administration.

Scott Riddle joined Network Global Logistics (NGL) in 2008 and has over 20 years experience in sales, marketing, and business leadership. As Vice President of Sales & Marketing, Scott is responsible for sales and marketing vision, strategy, forecasting and budgeting, team building, recruiting, and training. In addition to leading the corporate Sales & Marketing teams at NGL, the Service Parts Logistics operations team reports directly to him, as well.

Scott has been instrumental in the growth and development of NGL’s Service Parts Logistics business segment. His extensive client relations experience has been significant in developing and customizing integrated solutions that provide superior service, efficiency, and unparalleled visibility and control to NGL’s clients.

Previously, Scott worked for Daylight Transport, a non-asset based transportation and logistics company, holding several executive management positions, including Vice President of Sales & Marketing, Western Division Vice President, and Director of Marketing. He played an instrumental role in attaining the company's three-year growth rate of over 40%.
He has also worked for ProBusiness, Harris/3M, and owned his own business. He holds a BA in Finance from the University of Massachusetts at Amherst.

Barbara Kish is the Sr. Business Operations Manager for Sun’s Global Services Logistics. Barbara is responsible for executive level leadership of critical strategic projects within service logistics group. Her experience includes leading RoHS compliance for the Global Services Organization. During her 8 years at Sun she has also led major cost reduction programs including repair vendor outsourcing projects for storage products.

Prior to joining Sun, Barbara was the Vice President of Strategic supply and Materials for Micro Motion, a division of Emerson Electric. As the VP of Strategic Supply, Barbara led purchasing, warehouse, logistics, material planning, and commodity management functions. She has a reputation for consistently exceeding goals through her excellent people management and negotiation skills.

Barbara has an undergraduate degree from Michigan State and an MBA with a concentration in Supply Chain Management from Michigan State’s Eli Broad Graduate School of Management.

Alex Cecolim brings over 12 years’ of logistics solutions design, analysis, management and organization to Flash Global Logistics. Alex is responsible for solution engineering and design across operations, coordinating Flash implementation planning and interfacing with all aspects of the Flash team. Alex’s experience includes progressive positions within DHL Worldwide Express/DHL-Exel Supply Chain as Solutions Design & Pricing Director. Alex additionally provided leadership to Logistics and Industrial Engineering, Network Planning and Operations Manager of the Americas Region. Alex is native to Brazil and is fluent in Portuguese, Spanish and English. He holds a Master of Science in Logistics Management from the University of Industrial Engineering in Brazil, and an MBA from the University of Grenoble.